Club world playthrough

**lauram** · 9th May 2008, 11:40 AM

Last nite i made a deposit at clubworld didnt last me long took their thurs bonus with it. This am i thought i might try again but when i went into cashier i still
have a 343 dollar playthrough left now i never noticed this before has anyone else. My play balance is 0

**lauram** · 9th May 2008, 12:06 PM

took a few min but i did get a hold of live chat they stated its a tech error.
I was a lil worried as this am i first had probs logging into casino then couldnt get into their live chat and wasnt real sure about playthrough i never noticed that before that it stayed along with your next deposit. But not the case live support cleared the matter up for me right away.

**GGW Laurie** · 9th May 2008, 02:30 PM

Originally Posted by lauram

Last nite i made a deposit at clubworld didnt last me long took their thurs bonus with it. This am i thought i might try again but when i went into cashier i still
have a 343 dollar playthrough left now i never noticed this before has anyone else. My play balance is 0

....mine did the same and it may still be that way this morning, but glad you made them aware of it

....laurie

**bb28** · 10th May 2008, 04:09 AM

Happened to me at CW and INetbet. Looks like their new update screwed this up for them. INetbet really needs to fix it ASAP because I was going to make my 2nd deposit last night but didn't because of the error and I didn't want to wait the time it would take to send an email and then wait to hear back. I suppose other people are going to go elsewhere because of a lack of chat access. Then add in the possiblity that they might not even see the playthru amount in there. They are going to have some unhappy customers if the coupons they are trying to use don't work because of it.

Also at CW......I waited 15 min. on chat and gave up, the 2nd time, I waited about that long before it was fixed.

**Audioz** · 10th May 2008, 08:18 AM

Originally Posted by bb28

I didn't want to wait the time it would take to send an email and then wait to hear back.

But on InetBet it takes normally not longer as 10-15 minutes, to get an answer back

**chuchu59** · 10th May 2008, 08:20 AM

Dont worry folks. With regards to playthrough with a new deposit and a nil balance both Inet and CW wont use this as an excuse to increase your WRs.

**bb28** · 10th May 2008, 04:27 PM

Originally Posted by Audioz

But on InetBet it takes normally not longer as 10-15 minutes, to get an answer back

In my experience emails responses take a few hours.

**bb28** · 10th May 2008, 04:29 PM

Originally Posted by chuchu59

Dont worry folks. With regards to playthrough with a new deposit and a nil balance both Inet and CW wont use this as an excuse to increase your WRs.

I may be wrong but I don't think that you can claim a 2nd bonus with playthrough showing.

**Audioz** · 10th May 2008, 04:29 PM

Originally Posted by bb28

In my experience emails responses take a few hours.

Then i must be a lucky men, because my last three emails was answered always within 10 minutes and i told them also, that my playthrough should be set to zero, because i haven't any balance in my account and this was also done within 15 minutes!

**bb28** · 10th May 2008, 04:33 PM

Originally Posted by Audioz

Then i must be a lucky men, because my last three emails was answered always within 10 minutes and i told them also, that my playthrough should be set to zero, because i haven't any balance in my account and this was also done within 15 minutes!

That is great and to be fair, it's been a few months since my experience of a few hours. Sounds like they have improved their email response time.