ANY OTHER MEMBER GET A STRANGE EMAIL LIKE THIS

[lauram]

Just wondering if this is a private person trying to get info from me. Im not sure who the sender is or accounts they would be referring to, my name is laura not colexx I havent used c2p in over a month. Anyone have a clue here for me. I did block out numbers as i wouldnt want my info shown on a forum.
Any ideas here plse




Dear colexx,
Thank you for choosing to play on our site. Our records indicate that
you have opened several accounts in sequence, receiving a welcome
bonus on each. At this point we would like to remind you of our Bonus
Terms and Conditions, which you will find by clicking on the ?Bonus
Terms? link located at the bottom of our homepage. In the future,
please refrain from opening multiple accounts simultaneously to
receive the welcome bonus, as this may result in a bonus forfeit or
possible account restriction. You are receiving this e-mail as a notification that your accounts
have been temporarily placed on hold, pending verification of required
documents. Once all documents have been received and verified, your
accounts will be fully re-instated, at which point you are welcome to
cash out your winnings. In the meantime, you are welcome to continue
playing on our site, and we encourage you to contact us with any
questions or concerns you may have.
In order to verify your account information, we are still missing:
- The signed purchase authorization for your credit card XXXX_
with the credit card number on it. You will find this document on the
www.ask-ibs.com web site after you have entered your VID ($$$$#)
- Screen shots of your Click2Pay account, clearly showing your name
and account number/email.
This is for security and identification purposes only.
You may e-mail scanned copies of this information by sending a reply
to this e-mail.
Kind regards,
Customer Care Team
~~~~~~~~~~~~~~
We are committed to providing you with never ending excitement and
fun. In order for us to better serve you and resolve this issue as
quickly as possible, please do not modify the subject line of this
message when you reply to this message.

[anniemac]

What casino is it from? Looks to me like someone if fishing for your financial information.

[Simmo!]

Yeah could well be a phishing email but my guess in this case it was sent to you instead of someone else by accident. The mail headers should give it away.

[lauram]

Thats the problem this is the addy it was sent from assistance-&&&&&&@ask-ibs.com I took out the numbers as im not sure what they do refer to im also going through old emails that i have sent out to see if anything match up with them. If it is from a casino would be nice if they put their name in here so at least i could try and fig this out i havent joined a new casino in over a month.

[GaryWatson]

It seems like a fisching attempt. Ive had some very good ones & sent it directly to the sites in question who confirmed they were fake. Reply & you will either get loads of spam or they will attempt to use your card. Dont reply and the sites in question will let you know directly.

[RUSTYROO]

The casinos that use IBS to process financial transactions are the Grand Virtual group of casinos.
They are Casino Glamour, Imperial Casino, Casino Elegance, Casino Treasure, Everest Casino, Casino Fantasy.

You can only open one account within the whole group of them. Maybe you had opened one at a few of them and not known?

I have an account at Casino Elegance and when i had to deal with IBS when i had won a large sum of money, i got a similar email from them asking for my documents for my withdrawal to be processed, mind you not the part about having multiple accounts though. I remember at first not knowing who the casino was that was directing IBS to request this info but then remembered seeing IBS name in the casino software when i had made deposits.

If it is the case and you do have accounts at those casinos, the IBS site is ok and it is fairly hassle free to send in the documents as they have an upload feature on the site.... i dont know about now, this is going back over a year though.
If you dont have any accounts then i suggest you write IBS and give them the email and maybe they can look into it for you, maybe it was just sent to the wrong person.

[lauram]

thanks for your help it is casino treasure i had to dig up some real old emails and
back in feb i did make a deposit but back in nov i played at one of the other with a fun account. And yes 1 account had my proper name other was a numbered account that they moved into my name so they say. They did explain that the email i received this am was a mistake and that it was meant for another person.
Then explained to me they did get back in jan part of my id but now i need to also send them a photo of my click2pay account. never had to do that before.
Im sorry in the post i started it looks like it has a link attached to it i should of removed that first.