TIV

[thisisvegas]

Hey, I am getting some calls from CSR about this since this thread is getting the agents tied up with these questions and they don't know where they are coming from. I apologize for what Suzy said but she is new and only wants to help players. Just repeating that an amount greater than the $2k/day cashin limits cannot be flushed for an amount higher that. If you have already have had one cashout processed at the casino you can then request your future cashins to be flushed.

I hope this helps.

John

[RobWin]

Hey, I am getting some calls from CSR about this since this thread is getting the agents tied up with these questions and they don't know where they are coming from. I apologize for what Suzy said but she is new and only wants to help players. Just repeating that an amount greater than the $2k/day cashin limits cannot be flushed for an amount higher that. If you have already have had one cashout processed at the casino you can then request your future cashins to be flushed.

I hope this helps.

John

John, thanks for clearing that up for us...I don't want to get into this with you right now since I know you are going thru family issues and all and those are definitely a lot more important but when you do get back in full swing in a week or so I have definitely got some Business Ethics issues and concerns I want to discuss with you on here...one being the fact that I am not limited to the amount of money that I can deposit there in a day verses a Limited amount that I can flush out of my account to avoid losing it back...but we can discuss all of that later...hope all is well...

[Nifty29]

Interesting stuff.

Not that it would ever affect me, but it worries me when casinos have weekly/daily limits. It seems that it mainly affects RTG and PLaytech sites, and now Rival casinos.

Its also interesting that almost none of the MG casinos have cashout limits (Im happy to stand corrected on this one).

The question is - why?

Is it that MG licensees are better funded? (and required to be so?)

Is it due to processor fees?

I would have thought if it was a processor/fees issue then deposits would also be limited to the same amounts.

Im not making any disparaging accusations about Rival here, just a curious punter

P.S. Condolences to you John

[paul02085]

Thanks for the answers......I thought what Suzy said contradicted what you had said, but the more I looked at it, the more confused I got. What can I say.....cept a blonde has to have those blonde moments.

Seems to me that TIV's chat is lacking a little uh! See the posts about the birthday freebie for today.

With what has been said......I still believe that John is doing his best and I'm sure there are a lot of things that are beyond his control. I would have to give him : for his response on here.

I'm still amazed that a certain rep from another casino brand didn't come on here and make a public apology for the very unprofessional rude response that a member received when inquiring about a bonus issue from one of their CS people.

I know what you mean. I have been waiting for days for an answer why i cannot log on to that same casino brand and neither support or that "certain rep" will answer me. Pitiful customer service. Sorry for derailing.

[RobWin]

I'm still amazed that a certain rep from another casino brand didn't come on here and make a public apology for the very unprofessional rude response that a member received when inquiring about a bonus issue from one of their CS people.

I know what you mean. I have been waiting for days for an answer why i cannot log on to that same casino brand and neither support or that "certain rep" will answer me. Pitiful customer service. Sorry for derailing.

Who are you and BB talking about Paul...was that somewhere in this thread and I just missed it ?? One of you guys please spit it out...don't be shy now...

[bb28]

Who are you and BB talking about Paul...was that somewhere in this thread and I just missed it ??

Not this thread.......a week or so ago. Re: RTG, rude customer service response
Here, http://www.casinomeister.com/forums/...nus-issue.html

[NASHVEGAS]

nash, i know you have been dealing with john who i am sure is doing all he can to his best abilities within his role at rival, but (unless i missed it), have you considered asking john to discuss this matter with robrival directly?

Hippo, somehow I missed this post but as I state during this thread it is an issue that basically no one at TIV/Rivals at least up to now wants to discuss period. They listen or read,lol, but really avoid a response. Furthermore, I would later post not only are there site TandC's a hodge podge with a dead link and contradictory terms but I standby my arguement that not being able to have your casino cash account balance cleared and then payment disbursed according to their (contradictory) term(s) is intentional as bb28 states in all likelihood the casino will never have to make the the big payouts. See bb28's as well as my post that was in process before I read bb28's which both deal with intent and ramifications of the casino not removing but at most $4K/week of at what I consider large wins with one as high $44K. That is initially when I thought the entire casino cash account balance could and would be removed and shockingly was told it does not work that way. They leave $40K in your casino cash balance account before it could be reduced another $4K in one week. NOW, I'M ALL EARS AND ANYONE CAN TELL ME WHY (BUT I KNOW WHY AND HOPED I COULD ADAPT BUT I COULD NOT AND AS bb28 STATES PROLLY ONLY A RARE EXCEPTION COULD ONCE IN THE ACTUAL POSITION I HAVE FACED ON SEVERAL OCCASIONS).......as said prior in this thread, my concern over this issue falls on deaf ears....The best response and really only response I got was the April 11th, 2008 (ftr once again this was before my most recent $30K win) chat with CSR, Shawn, I already posted but disecting it, see the excerpt below of my first question that seeks to ask a fair question as I previously stated that basically all at TIV/Rivals seek to avoid this issue/concern. Shawn's answer is not a response to my question, it is a Standard Operating Procedure technique for TIV/Rivals to avoid discussing this issue (Humorous also that Shawn does not know that simply removing my $10K from my casino cash account balance at once as I use this amount of $10K as an example in the chat, then disbursing according to the term of $4K/week until the $10K is paid in full would not have any affect on total dollars disbursed during the same given time period until the $10K was paid in full so I will now help Shawn out with the answer he did not know-NO, IT WOULD NOT AFFECT CASH FLOW AS YOU STATE YOUR QUESTION MR. NASH BUT MR. NASH WHAT YOU DO NOT REALIZE IF WE LEAVE THE REMAINING $6K BALANCE IN YOUR CASINO CASH ACCOUNT BALANCE FOR A COUPLE WEEKS FOR YOU TO STARE AT THEN THERE IS A HIGH PROBABILTY IT WILL ACTUALLY IMPROVE OUR CASINO'S CASH FLOW:

you: So it is simply policy as it really would not affect the amount of money the casino would disburse over the same given time period would it??Shawn: I do not know, it's just something we can not do anything about

[anniemac]

As Alice in Wonderland said "It is getting curiouser and curiouser". Wonder how long it will be before live chat won't talk to you anymore, Nash?

You are so right, as long as it sits in your account, the casino has the advantage because unless you are made of wood, you will reverse and play. And the odds are that you will lose. Can't make any more deposits because your account has money in it and you have pending withdrawals. So looks to me like they have it all tied up with a pretty pink (blue in your case) ribbon.

I find it interesting that all the other Rivals are letting John and TIV take all the heat for this when it is a standard for all of them. I could be wrong but I believe they all run the same T&C's. So where are the rest of the reps?

[hippo925]

As Alice in Wonderland said "It is getting curiouser and curiouser". Wonder how long it will be before live chat won't talk to you anymore, Nash?

You are so right, as long as it sits in your account, the casino has the advantage because unless you are made of wood, you will reverse and play. And the odds are that you will lose. Can't make any more deposits because your account has money in it and you have pending withdrawals. So looks to me like they have it all tied up with a pretty pink (blue in your case) ribbon.

I find it interesting that all the other Rivals are letting John and TIV take all the heat for this when it is a standard for all of them. I could be wrong but I believe they all run the same T&C's. So where are the rest of the reps?

I agree anniemac. John can only do so much in terms of taking care of his players at TIV if he has one hand tied behind his back because of rival's policies. The issue seems more to do with rivals in general and their overall policy in terms of cashouts. It seems the best way to deal with this is for rival's top management to address this specific case (i mean, there can't be too many "whales" like nash around) and milk it for all the publicity then can! nash's screenshots alone, i would think, would be a great advertisement / endorsement, no?

[bb28]

I'd also like to add my viewpoint to the mix after Anniemac's and Hippo's posts.
I too would like to say that this issue is not directed at John or TIV, it's a rival issue and something that needs to be addressed by Rival.

I also did a little research on each the different Rival's webpages T&C regarding cashouts. This is what I found.

Sloto-Cash
"# All payout's over $5,000 will be paid out via installments not exceeding $4,000 per week or as per mutual agreement with his/her personal account manager.
For example, a $15,000 winner will be paid $4,000 in week one, $4,000 in week two, $4,000 in week three, and $3,000 in week four.
# All payout's are in US Dollars.
# New players in the casino will be limited to a maximum of $5000 per month. The balance will remain active in the account until such time as the whole amount is processed.

Mayan
We reserve the right to limit withdrawals to $2000 per day and $4000 per week.

Da Vinci's
I could not find any info at all on their webpages.

Cocoa
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period, $4000 USD per week and a maximum of $8000 USD per month.

Paradise 8
Players can withdraw up to $2000 per day, $4000 per week and $8000 per month.

Pantasia
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

This is Vegas
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

Superior
A player is permitted to withdraw a maximum of $4000 USD of their winnings per 7 day period.

Simon Says
A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

Slots of Fortune
No info found re: max cashouts.

There are slight differences as you will notice, so that leaves another question. Is the max withdrawal a Rival issue or does Rival set the basic guidelines and the casino's chose what guidelines they fall under?