TIV

[bb28]

Rob could I borrow your wife for couple days.......while you can keep mine forever if you like?

Kakata..........once again, you cracked me up!

[RobWin]

Well, I just spent the last 20-30 minutes in online chat at This Is Vegas trying to get some more clarification on this issue and here below is the Chat Log:

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 3. The average wait is 17seconds. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.

You are now chatting with 'Suzy'

Suzy: Welcome to thisisvegas Live Support. How may I assist you?

Robert: Hello, I have an account at your casino and I was wanting to know what the maximum monthly withdrawal amount is....not the cashout amount, but the amount that I can actually get into my hands ??

Suzy: you can withdraw $2000 a day and $4000 a week

Robert: So, I guess that would be a max monthly withdrawal of $16,000.00 then ??

Suzy: Yes

Robert: ok, thank you Suzy...are there any T & C anywhere that state this that you can refer me to ?

Suzy: You are very welcome.

Robert: Are there any T & C's anywhere that state this that you can refer me to ?

Suzy: One moment please.

Robert: ok

Suzy: http://www.thisisvegas.com/faq.php

Suzy: But that part is not stated on the site.You will receive an email stating that if you try to withdraw more then the limit

Robert: Yea, I read all of that but I couldn't find anywhere where it states a max withdrawal of $4,000.00 PER WEEK...IS THAT IN WRITING ANYWHERE ??

Suzy: No is not

Robert: OK, I understand...one more quick question please...Will you guys flush my account balance so I can not reverse it if I happen to get lucky enough to do a large cashout ?

Suzy: Yes we can flush for you

Robert: More than the $2,000.00 per day ?

Suzy: yes we can flush anything for you

Robert: And that way I could not reverse it and lose it all back...right

Suzy: yes that's correct

Robert: That makes me feel more comfortable in making a large deposit

Suzy: ok

Robert: Ok...I'll leave you alone now...LOL

Suzy: You are very welcome.

Suzy: Is there anything else I can help you with?

Robert: no...thats all, thank you again

[kakata]

you were probably talkin to my wife........
cause she never knows what she is talkin about....

[bb28]

Ahhhh just never mind.

[RobWin]

OK.......I'm confused, Am I the only one?

Maybe Suzy just likes me or my nice sweet chat style...

I'm smooooth like that, ya know...

[NASHVEGAS]

Nash, has the 8K monthly Max withdrawal been lifted...hell I forgot about that one and with that still in effect it could be almost 4 (FOUR) months for you to get ALL of your cashout in your hands !!

Yes,John got the $8K disbursement term removed and iirc John made a couple of posts in regards.....I know what you mean but I want to emphasize in my case I do mind waiting on payment other than waiting adds to risk as anything can happen but I never objected to taking that risk.....For the obvious reasons I mentioned above I distinguish between disbursements being made according to terms and being required to maintain the remaining balance in your casino cash account balance for possibly weeks or months. There are other issues that relate to this. I will not mention one particular issue that relates and concerns me. I will say I would rather have my entire winnings unacessible when they reach a defined goal. Pay me when you can if need be but allow me to make another deposit and try again. Would rather lose a $1000 deposit than $30K or $40K (which the build up time usually takes alot longer than the takedown time fwiw and actually it is quite possible to lose the $40K quicker than a new $1000.00 deposit with almost all other circumstances being equal but this is the excection and not the rule)!......Some would say or suggest to just go play at another Rivals (i.e. do not play at TIV until all the casino cash account balance has been removed and paid in full) which ties into Rob's question above. The last time I checked some other Rival casinos, they still all had the $8K monthly term so since that term seems to not only mean scheduled payment disbursements limits but according to all I have discussed this issue with, it (unclearly imo as previously stated) also is the schedule and amount limits that can be removed from one's casino cash account balance. With the $8K per month restriction assuming the balance of Rival's have not eliminated as TIV did, playing at another Rival's just has not been an option for obvious reasons if I can not even adapt to TIV's higher applicable amounts!!

EDIT:I also have had a comfort level with John despite the subject matter of my posts in this thread and even if another Rivals had had or has the same terms including the better disbursement amount as well as the so-called main one I strongly feel has been clearly unjust and I tried to adapt to, I doubt I would ever try/have tried another Rivals that John had no part of regardless!!

[NASHVEGAS]

Ahhhh just never mind.

The term is in writing and I know where to find the term......As for the flushing of the large amount(unless she means $2K a day up to $4K per week) then Suzy was as inaccurate as her first answer unless TIV just made a bunch of immediate changes....I will go get that term from the site first that Suzy gave an inaccurate answer and actually there used to be 2 stated withdrawal amount contradictory terms and still may be but I will find the one where John amended by removing the $8K monthly....Anything else confusing you, let me know!

[bb28]

The term is in writing and I know where to find the term......As for the flushing of the large amount(unless she means $2K a day up to $4K) then Suzy was as inaccurate as her first answer unless TIV just made a bunch of immediate changes....I will go get that term from the site first that Suzy gave an inaccurate answer and actually there used to be 2 stated withdrawal amount contradictory terms and still may be but I will find the one where John amended by removing the $8K monthly....Anything else confusing you, let me know!

Thanks for the answers......I thought what Suzy said contradicted what you had said, but the more I looked at it, the more confused I got. What can I say.....cept a blonde has to have those blonde moments.

Seems to me that TIV's chat is lacking a little uh! See the posts about the birthday freebie for today.

With what has been said......I still believe that John is doing his best and I'm sure there are a lot of things that are beyond his control. I would have to give him : for his response on here.

I'm still amazed that a certain rep from another casino brand didn't come on here and make a public apology for the very unprofessional rude response that a member received when inquiring about a bonus issue from one of their CS people.

[NASHVEGAS]

Here you go BB and RW et al and I will try to find the other withdrawal contradictory term (which I had John clarify via PM ftr) also IN WRITING, SUZY!!

"The minimum withdrawal amount for all account holders at the casino is $25.
Players can withdraw up to $2000 per day and up to $4000 per week."
www.thisisvegas.com/promoterms.php

NOTE:This is the term John had amended by removing the $8000/month and also the term John references in his posts on this forum announcing the change....not sure why it is on the promo. page of TIV....maybe more confusion!!!

ADDITION#1:Here is the contradictory term and for whatever reason it is on the ABOUT US page of the TIV site and the official Terms and Conditions link found at the bottom of the Promo's TandC's page is a non-functioning link but someone may want to confirm this so I know it is on the TIV side and not my side......I checked on this contradictory term long ago as I hoped it was literally true and I could withdrawal $2k per day or $14K per week as it implies...but unfortunately Suzy was correct about the $4K per week but obviously she was double,lol, wrong about the terms not being in writing and then the fact that both are not one and the same....since when did $2K per day stated clearly as that translate into $4k per week,............. when the obvious terms contradiction caused me much confusion, I PMed John for the gospel....anybody could really be confused by these 2 different withdrawal terms (with some good coachspeak maybe someone would argue they are one in the same, I am 99% sure the courts would beg to differ) so at least one would hope CS would be accurate.... I have read too many threads where the player may have been wronged cause they did not read the TandC's and even here one could read,be confused, go to CS as RW did to get clarification in writing which is partially incorrect....I am jus sayin!!!!!!!!!!!,LOL

"PRIZES & WINNINGS

The casino reserves the right to request documentation for the purpose of identity verification prior to granting any deposits with or withdrawals from the player's casino account.

A fee may be charged to the player to cover payments made by bank wire or check.

A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period.

Players winning a sizeable amount deemed to be worthy of publicity by the casino agree to make themselves available for any event arranged by BC in relation to that win. BC will at all times respect the player's privacy in this event.

The casino reserves the right to use your first name and first initial of your surname (e.g. John S.) in any casino announcement regarding winning results."

www.thisisvegas.com/about.php

[RobWin]

The term is in writing and I know where to find the term......As for the flushing of the large amount(unless she means $2K a day up to $4K) then Suzy was as inaccurate as her first answer unless TIV just made a bunch of immediate changes....I will go get that term from the site first that Suzy gave an inaccurate answer and actually there used to be 2 stated withdrawal amount contradictory terms and still may be but I will find the one where John amended by removing the $8K monthly....Anything else confusing you, let me know!

Yea, give me a link to that Nash, I searched every page of their site trying to find something that stated that specific amount of $4,000.00 but to no avail, that's why I asked Suzy if it was actually in writing somewhere and she said no it was not and then said I would find out about that in an email I would receive once I tried to cash out more than that...

And according to what she said and stated below she was implying that any amount could be flushed...we may have to wait for John to return to actually get that one clarified though...


Suzy: Yes we can flush for you

Robert: More than the $2,000.00 per day ?

Suzy: yes we can flush anything for you

Robert: And that way I could not reverse it and lose it all back...right

Suzy: yes that's correct