JF do not lock accounts just because they are processing a withdrawal.
A locked account is different from an access issue, and if the account was indeed "locked", an explanation is needed, not just "technical issue".
This might indicate the account has come to the notice of the risk department, who look at possible fraud, and would indicate that there might be a problem somewhere, and this might end up striking again, possibly at another group.
As for the cashback, I expect it is 10% back on NET LOSS, rather than a return of 10% of total wagers - which is highly unlikely given this exceeds the house edge of almost all the games. Further, loss of BONUS credits does not count.
For VIP players, every Wednesday features this promotion, 10% back on total losses, and 5% bonus on total winnings. For non-VIP players, such promotions are by personal invite. VIP players also get invites to other unlisted promotions, and these are often better than those for non-VIP players.
The other kind of 10% promotion may be 10% of total DEPOSITS during a period, and it is possible that a withdrawal prior to the bonus being credited will void the offer.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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