Rival do indeed have a central database that is used to deter bonus abusers. What is worrying is that they have somehow managed to get "information" about a player without them ever having played at Rival before. This indicates the possibility of some industry wide database of "bonus abusers", and that play on other platforms has contributed to this flagging. If this was about FRAUD risk, surely the account would have been locked, and ID verification requested. The fact it was purely about bonuses indicates that past behaviour of this player was the key, and the question is how did a completely new casino group ever get to find out about this?
The good news is that this happened with This Is Vegas, and it is more than likely the rep will attempt to explain what is going on, after all, he made no attempts to hide the central database that runs across all Rival casinos.
One possibility is suspect duplicate accounts, with Rival taking the unusual step of allowing this, but with a bonus ban, whereas most casinos would simply lock these suspected duplicates.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Bookmarks