Strange email from Casino rewards signing me up

[AudiManinBoro]

Just received an email from casino rewards telling me I have just recently opened an account with one of their casinos yet I have done no such thing and they seem to have many of my details such as my full name etc



***Dear Raymond,

Welcome to the best gaming loyalty program online!

You have just registered a new account with a casino which is a member of the CasinoRewards network. This has entitled you to free membership at CasinoRewards where you will be rewarded for continued play and loyalty with some of the biggest competitions and giveaways online.

You can access your CasinoRewards account simply by clicking on the login button in the green CasinoRewards box in the lobby of the casino software. Alternatively go to www.casinorewards.com and enter the following details:
****

Im currently emailing them to see where they got their information from or the idea that id signed up to one of their casinos. Its news to me lol Any one offer any advice or had a similar email from this group?

 

[GI Joe]

I know they have just bought CPS - casinoprofitshare - and perhaps they want to use their new database...

Do you have an old account with any of those casinos?

Challenge Casino
Nostalgia
Music hall

etc...

Perhaps thats why!


GI Joe

 

[AudiManinBoro]

Ah joe you may have hit the nail on the head, possibly, hopefully.

According to the casinoprofitshare.com homepage one of their clients is Golden Reef casino of which i DO have an account with. And you say that casinoprofitshare has just been bought by casinorewards? Little confusing because i remember signing up at golden reef and as far as i can remember it wasnt casinoprofitshare back then either lol

 

[vinylweatherman]

Ah joe you may have hit the nail on the head, possibly, hopefully.

According to the casinoprofitshare.com homepage one of their clients is Golden Reef casino of which i DO have an account with. And you say that casinoprofitshare has just been bought by casinorewards? Little confusing because i remember signing up at golden reef and as far as i can remember it wasnt casinoprofitshare back then either lol

This is the result of Tusk (Casino Action) having gone into liquidation. Casino Rewards have bought the 6 casino brands from the liquidator and thus all players registered there have, from today, become members of Casino Rewards. Players who were NEVER members at any Casino Rewards property before now will, of course, receive this welcome Email.

Unfortunately, they have been a tad lazy, and have just fired off the usual Email that is sent when a player registers a new account themselves, rather than taking the time to make a good impression on the newly aquired players.
This may have the effect of making their first impression with their new players a bad one, not a smart business move.

They would have been better off designing a bespoke Email to send out, and this could tell the players that they have also agreed to honour any funds that players may have "lost" when Casino Action went under - this would have been GREAT PR for them, but they let this opportunity slip between their fingers - pity

All I got was an Email telling me my Easter bonus has been credited,

shame it wasn't addressed to me though
I still got credited, so who cares

Former Casino Action players are going to find Casino Rewards something of a let down, and may leave unless Casino Rewards take action to retain them.

Introducing the Casino Action instant Neteller payments would be a great way to start.

 

[chuchu59]

I am not impressed. The accounts have migrated to CR but there was no trace of the loyalty points.

 

[The Dude]

...Unfortunately, they have been a tad lazy, and have just fired off the usual Email that is sent when a player registers a new account themselves, rather than taking the time to make a good impression on the newly aquired players.
This may have the effect of making their first impression with their new players a bad one, not a smart business move...

It never ceases to amaze me on how there are so many PR opportunities for casinos to take advantage of, yet these opportunities seem to fly right over their heads.

They lack good communication skills. I'm playing "bystander" at the moment. I'm just sitting back observing how this entire episode is unfolding. Yes, I had an account at Music Hall casino, I also had accounts with Casino Profit Share their aff program. I'm watching and waiting for the appropriate emails and notifications that should be coming my way as both a player and as an advertiser.

Na da - nicht.

Except for the Music Hall welcome email I received this morning, there has been nothing sent to me explaining what the heck is actually going on. Sure, I have the CM news here to fill me in, and yes there are discussions going on at CAP and here concerning this issue, but even so - the casinos have not kept their players/advertisers abreast on what has been happening. And how simple would this be to solve? They could hire a couple of college interns to take care of their PR and keep their players and affiliates informed.

But alas, this is to be expected. Or am I wrong to expect something else?

 

[RobWin]

It really doesn't surprise me at all, they (CR's Group) have been just about as active on this forum board over the years as they have been with customer retention !!!

 

[The Dude]

It really doesn't surprise me at all, they (CR's Group) have been just about as active on this forum board over the years as they have been with customer retention !!!

Well, they've told me in the past that they have a policy about participating on message boards and in forums. Hopefully I can convince them that joining this forum is something they ought to do. There are about 130 i-Gaming Reps on this board; to join their brethren isn't going to damage their company at all - it would only give them more exposure in a most positive way.

 

[pevangel]

i just went to live chat and asked about loyalty points from casino action group and live chat told me all players loyalty points are forfeited, of which i am not happy, its not fair to us players. so i said we loose all our loyalty points and alberto says no, they are just forfeited lol. totally unfair in my opinion.


pevangel

 

[RobWin]

Well, they've told me in the past that they have a policy about participating on message boards and in forums. Hopefully I can convince them that joining this forum is something they ought to do. There are about 130 i-Gaming Reps on this board; to join their brethren isn't going to damage their company at all - it would only give them more exposure in a most positive way.

I know one thing for sure it would give that group, and it is a Lot More Credibility than they have with most players here now...hell to be invited to be an i-Gaming Rep member of the most popular casino forum board in cyberland should be An Honor for them !!

 

[vinylweatherman]

i just went to live chat and asked about loyalty points from casino action group and live chat told me all players loyalty points are forfeited, of which i am not happy, its not fair to us players. so i said we loose all our loyalty points and alberto says no, they are just forfeited lol. totally unfair in my opinion.


pevangel

Under the Casino Action scheme, these points were immediately cashable, and should therefore constitute player funds, that Microgaming pledge to honour in the event of the failure of any of it's licencees. The way Tusk went about this meant players had no opportunity to tidy up their affairs by converting redeemable loyalty points into their casino accounts, which would then have been carried over into the re-opened casinos with Casino Rewards.
Given how "crap" the Casino Action programme was compared with the 1 point per 10 wagered standard, and the fact that at Casino Rewards the comps redeem as BONUS credits (x30 WR), they have missed yet another opportunity to impress their new players.
Any player with a huge wad of comps is not "robbing" Casino Rewards, they are demonstrating just how MUCH they deposited and played in their accounts, and this action is now far less likely to continue with Casino Rewards, but will migrate to other MG casinos instead.

I have just received my Music Hall welcome Email, with an "exclusive", 25% bonus. Probably enough to "do" Treasure Ireland with a decent chance of making a profit though {because of an oddity in how their bonus award system works - they award points, rather than placing the bonus straight into the account} THEY think this works in their favour, as it encourages players to play their deposits while waiting to get the bonus when the relevant promotion ends, and it does this, and naive players fall for this, however if you have played a while with existing accounts there, and take up this Music Hall offer, you should see what I mean when you try to collect your bonus