Golden Riviera Casino?...

[mdspeed]

I won 3000 dollars with this casino today. This is my first time using a online casino so I called and asked them how I withdrawl my money and the guy says that I will probably need to fax a utility bill and a drivers license?? Anyone have any knowledge or good stories about this casino so I can feel good about getting my money in a reasonable timeframe.

Thanks

[dave_r]

This casino gives Microgaming a bad name, as they are one of the slowest paying operations on the net. However, they've never failed to eventually pay someone. It just takes contacting them again and again repeatedly. YOU WILL BE PAID.

My best suggestion is to call them and tell them you've heard of SLOW PAY issues from others, and ask them what is the fast possible method.

Also, if you used a bonus and played craps or roulette at all, it not only doesn't count towards your wagering requirements, but it voids all your other play, INCLUDING YOUR WINNINGS, even if you won your money on the non-excluded games. It does say this in thier terms, so they cannot be accused non-disclosure.

Caveat Emptor -- The burden is on the player to read the terms/conditions again and again until he or she understands them completely.

[mdspeed]

Thanks Dave... they did say something about using the bonus to play roulette. And something to the effect that its easy to make money playing roulette. I deposited money two weeks ago and received my bonus and played roulette only. I lost my 200 dollars and then today deposited 50 dollars TODAY and won 3000 playing blackjack. Could this be a issue? I can not see how it could be... that would be like saying once you break the terms/conditions please continue to deposit but you will never be able to withdrawl

mdspeed

(Message edited by mdspeed on November 10, 2002)

[mrracetrack]

mdspeed,

As Dave stated, Golden Riviera does have a poor reputation, but if they agree you are entitled to a cash out, (a BIG IF) you will eventually get your money.

I'm sure they will take a close look at your play, and if there is a way to claim you violated the T&C, they will most definitely use that as a reason to not pay you.

Such is "life on the internet" when dealing with online casinos.

Keep the board posted as to the results with this.

Good Luck.

[babysister]

To mdspeed: If you played your bonus and the second time you made a deposit and won,you should be eligible to receive all your winnings. You are right about the casinos just want you to keep depositing to hold on to your money. If it's Proc Cyber, you will reall have a hard time. They are crooks, maybe keeping your money to draw interest off it. hang in there, you will get your money later than sooner. By the way, which casino was this?

[mdspeed]

I will keep you guys posted on this issue. I will be calling Golden Riviera first thing in the morning to see what I can do about getting my money this week Then I can post on here what a good online casino they are. For a online casino newbie like myself which casino out there gives the least hassles and does not require every tidbit of information and pays within a week?

Thanks

[mrracetrack]

"For a online casino newbie like myself which casino out there gives the least hassles and does not require every tidbit of information and pays within a week?"

Slotland.

The customer service is the best of any online
casino I have played at, and I got my check in 6 days.

The games are "strange" to some, but interesting.
They do run "very, very, streaky", but when their hot, you can do quite well.

A good casino for a "change of pace".

[jyde]

When they're hot?????

[dave_r]

If you like Microgaming, your best bet is to deal with the E-Processing family of casinos:
Royal Plaza
Vegas Joker
Old Samurai
Grand Casino Venice
Challenge
MusicHall
King Neptune's
Vegas Country
Floridita Club
Grand Hotel
Vegas Slot

I deal with every single one of these casinos on a constant ongoing basis, and the payouts are VERY fast. If I cashout Sunday night (and fill out the Winngings Refund Request Page on thier websites), I usually get payments in my Paypal or Prepaid ATM account by Wednesday morning. Now that's fast. Also, thier telephone helpdesk (via thier toll free #'s or freefone is the best around, and they are quick to resolve any problems, especially if you ask for a supervisor). They are professional and courteous.

The bad thing about E-Pocessing casinos is that thier email support is lousy. In many instances, during even a weekday, it take 8-12 HOURS to get a response to my query, and sometimes up to 72 hours (or never) to get a bonus credited. I got fed up with thier email support, so I use the phone instead, and thus far, no problems.

Unlike Proc-Cyber, this group doesn't make you jump through hoops to get paid, even on larger amounts.

However, they don't like bonus hunters and if they notice someone who is extracting winnings from some of thier sites on a regular basis, they will lock this player out. I got emails from them telling me to basically take my business elsewhere. I wrote to the supervisor asking if he could unlock my account if I played a certain amount of non-bonus play. After forcing this issue, he disclosed to me the criteria that the system looks for to spot "bonus hunters". (Not all MGS just E-Processing "Hotel California" casinos)
Now I am playing for cover at these sites with exactly the amount of non-bonus player required to stay under the raidar. So far so good.

But make no mistake. They know who I am. And at any moment, if they choose to lock me out,there would be nothing I could do. I think they are being nice to me since they are doing very well financially at the moment, and since I have been willing to compromise.

[mrracetrack]

"When they're hot?????"

Hey Jyde,

Yeah, I have seen this time after time.

You will get a "run" of winning hands or spins.
Then, the game will "go cold". Knowing when to
"switch or quit" is the key to Slotland, IMO.

It seems to me that you rarely have a session
where you "win a few, lose a few". Usually, feast
or Famine.