What about your Privacy & Security?

[aodat2]

Meister:

There was a 5 days delay in verifying my documents and at one point of time, my emails were ignored or put on hold for about 2 days. So yes, there was a delay which made me kinda angry about it coz nobody responded to my emails. I'm sure Tom would be more than happy to confirm that with you.

Also at the point of time where I posted this, ClubWorld still did not mention to me that they made a mistake in the wordings or something. Also if they did make a mistake, why such a mistake? Wouldn't you think that they know better than to make a mistake in such a HIGHLY sensitive issue? From the chatlog alone, would you think that they have not shared your documents with ToggleCard? Am I wrong to actually say that during that time? I know it's all resolved now but at that time itself it wasn't and at that time, the statement I made was totally valid and correct.

Anyways, I'm glad to say that it is now all over with and I am guessing that we have somewhat resolved this problem already. But it still brings me to the point if it's safe to actually give out our ID's and etc to online casinos? You totally have no idea on what they do behind your back. Pass it around or something, who knows for sure?

[TDTAT]

Originally Posted by aodat2

Anyways, I'm glad to say that it is now all over with and I am guessing that we have somewhat resolved this problem already. But it still brings me to the point if it's safe to actually give out our ID's and etc to online casinos? You totally have no idea on what they do behind your back. Pass it around or something, who knows for sure?

Sorry to jump in here but ultimately no one can guarantee
your information is safe. Any employee can steal info. Not to mention
the recent debacles with goverments including the USA and UK.
Hundreds of laptops with personal data were stolen. I think even banks
have lost and or had info stolen.

Your credit card or ID or identity can be stolen by any employee
of any place you use it at any day, that is the reality.

Nothing is perfectly safe, you can know nothing "for sure".

[thisisvegas]

For thisisvegas we ask for ID depending on the circumstance but we don't share that with anyone including payment processors. We will cross reference information with payment processors but only if there is a mismatch in information. I believe most gaming companies do the same and have the same policy. There is no benefit or reason for them to send in ID documents to any payment processor. The only reason I could think of this happening is if either party has reason to believe the documents were forged.

I think Clubworld didn't pass on your documents but rather your information to see if it lined up with theirs and nothing more.

John

[Shocked]

Privacy and security issues with regards to online casinos (and to a lesser extent, bookies) just send me up the wall. I know why, to a certain extent, it's necessary, particularly for smaller outfits..but do I really need to send such ridiculous amounts of detail? As TDTAT points out, data is at risk from any employee who can access it and the more unecessary information that is given increases the ease at which (identity) fraud can take place.

Perhaps the most annoying request I've had is to send debit card scans - with the CVC number showing. I just won't do it - aside from the fact that I'd be concerned that any old employee from that group could take that info and sign up all my money away..email is NOT a secure method of sending information. It's like taking a photocopy of your cards, folding them, then closing the folds with a couple of bits of sticky tape and writing the address on the outside of the paper and hoping that it doesn't get handled by a dodgy postal worker.

Bah Humbug

[spearmaster]

Originally Posted by Casinomeister

Hell, you even got Grandmaster and Spear riled up

LOL.

I stand by my statement - however, in this particular instance I don't agree that the casino passed any documents on to the processor. "This information" does not equal "Your documents".

I would strongly advise choosing one's words carefully. You may not have intended to create any false impressions, aodat, but after seeing the limited evidence provided in here, I'd be inclined to recollect the story about "The Boy who cried 'Wolf!'"

[aodat2]

Sorry... will repost again later...