What about your Privacy & Security?

[Rhyzz]

Personally I see it as a positive thing that these casino's ask for documents - it keeps the fraudsters at bay. However, I do think it is a little stoneage with the amount of information available to these companies online - they just don't want to pay the relevant fee's to obtain the information, thus making the process easier for players.

A simple example is what's known as a 'code 10 name & address check' - having previously worked for a finance department, these cost a company around $5 to run and it's a basic personal details check against the owner of the card. If they match, great, if they don't, there is reason to have suspicions on the account.

I do think these casino's should be doing more to make the process more fluent but it's as the old saying goes, if you have nothing to worry about then you have nothing to worry about!

[Fleur-De-Lis]

I've recently played at a casino and after a few deposits, I was locked out of my account.

But why you were locked? Did casino offer any explanation on this?

[spearmaster]

I'm with Grandmaster.

A casino has NO BUSINESS WHATSOEVER (did I make myself clear? ) sharing your information with ANYONE, even the GOVERNMENT, unless REQUIRED by law.

So whichever accredited casino did this, you better fix your procedures doubly quick before you get found out.

By the way, this is directed towards third-party processors - if the processor is contracted directly by the casino for fraud prevention and payment processing, that's a different issue entirely.

Btw, aodat, how certain are you that the casino actually did this?

[pacers31]

Agreed Spearmaster, but when there is no regulatory body, no way to enforce any kind of legal issue, then this whole document thing is worthless. Just because I send a dl, bank account info, etc. in no way ensures that I am who I am. Conversely, if a site chooses not to pay me, there isn't a damn thing I can do about it except bitch. The only reason that any of the complaints heard here are addressed by the casinos is in their own self preservation. Can't let negative news about your site spook the rest of the pigeons ya know. Document requests are BS. If the casinos were truly interested in deterring fraud, most of them would ask for this so called proof of identity before they took the first cent as a deposit. Funny don't you think that these "document requests" only seem to come up when you withdraw. By creating obstacles to doing business with your site, you only encourage such things as chargebacks and bad debts for your business. Besides, so many sites have the all encompassing FU clause, that it really doesn't matter what credentials you may have or not have.

[jargon]

I'm with Grandmaster.

A casino has NO BUSINESS WHATSOEVER (did I make myself clear? ) sharing your information with ANYONE, even the GOVERNMENT, unless REQUIRED by law.

So whichever accredited casino did this, you better fix your procedures doubly quick before you get found out.

By the way, this is directed towards third-party processors - if the processor is contracted directly by the casino for fraud prevention and payment processing, that's a different issue entirely.

Btw, aodat, how certain are you that the casino actually did this?

Best be listening to what Grandmaster and Spearmaster have to say regarding this serious issue.

greek39

[pacers31]

jargon - ???????? I don't get your last post. Listen to them about what?

[aodat2]

OK, all settled and they have finally decided to reinstate my account.

Time to put the entire story into context.

I deposited into ClubWorld via ToggleCard a few weeks ago, played over there and some money there. Deposited more via ToggleCard. Then played on (trying to get the stupid Random Bonus). Anyways, after some time playing, they send me a message via the software to call them or get on live chat. I did as they told me and after the call, I noticed that they have locked my account asking me to provide my ID's and etc.

I immediately did that without any hesitation. Sent in everything within 24 hours of being asked to do that and they even sent me a confirmation that they have received everything.

3 days later and my account was still locked, I got on Live Chat and asked what's going on. They told me that they passed my stuff and information to ToggleCard to get it verified or something. I was so totally stunned that they passed my documents to ToggleCard without me even knowing.

Another 3 days later, after me sending in about 20 emails asking them what's going on, Tom (the rep here and also the Manager at ClubWorld) told me that ToggleCard didn't want to certify my account because of high risk. What's new... I come from Malaysia for god's sake. The country is HIGH RISK for any e-commerce transactions. Everyone knows that!!!

Anyway, my account is now back to normal except that ClubWorld too feels that I am high risk and now only allows me to deposit via Neteller (which is NOT available in Malaysia). Even after about 2k worth of deposits via my credit card months ago and everything went totally smoothly, they dare to tell me that until I establish a record of deposits with them, they will reconsider allowing me to deposit via Credit Card again.

So all in all, I would like to congratulate Club World Casinos for going into my List Of Casinos which I should not play at.

Just to answer Spearmaster's question, I am 100% SURE as I have the chat logs and everything that says it.

Here's a partial chatlog. I've changed all the names in there.
==================================================
ME:
the last time I was here, about 1 hour ago, Roger told me that the security dept people are going to give me a reply on my docs within 10 minutes... it's been 1 hour and still nothing

CS PERSON:
ok bare with me ill check now

ME:
ok

CS PERSON:
ok i have just had a word with the department for you we have passed all this information onto toggle card so we are waiting on them now... but we would be very happy if you could be patient on this matter
==================================================

[Casinomeister]

Hi Aodat,

I'd like to know why you are claiming that the casino had sent your ID etc to Toogle Card? I think what happened here is that while the cash out was in transition, Toogle Card "decertified" and closed your account. I do not believe there was any passing of your personal info except what was needed to make the transaction. They have told you this in an email btw.

[aodat2]

Hi Aodat,

I'd like to know why you are claiming that the casino had sent your ID etc to Toogle Card? I think what happened here is that while the cash out was in transition, Toogle Card "decertified" and closed your account. I do not believe there was any passing of your personal info except what was needed to make the transaction. They have told you this in an email btw.

Thanks for your feedback Meister.

I would just like to point out a few things on my post.

1. There was NO CASHOUT on my account at all. It was done on random.
2. Decertified? They sent my information to Toggle Card to get it certified. That's what they say initially. But then after that the manager, Tom said he made a mistake and it was just my information which is sent and not the entire documents and etc.
3. I said that I made about 2k deposits which in fact it is around 1k+ only (just to clarify).
4. I do apologize to ClubWorld for stating this out in the open but when this post was made, nobody cared about my situation and nobody was really interested until I PM Tom to clarify. If I didn't do so, nobody would have cared and it would just be like another normal day.

Email was sent to me some time after my initial post (thread starter) was made, not before the post was made. Again, yes the email did state that only information that was necessary was sent to ToggleCard but how certain are you that it was the only information sent to them?

I'm not trying to say that I'm right or something, in fact if I did make an error somewhere or if I did say something which is wrong towards ClubWorld, I would like to first say that I am truely sorry for my mistake. I'll rectify it if or when pointed out and I'll even make a public apology to them if really needed.

[Casinomeister]

The thing is I think you blew this way out of proportion. You started this thread trying to convince the members here that some "accredited" casino was passing on your ID docs etc., when in fact that was far from the truth. They didn't share anything out of the ordinary.

Since they have already asked the casino about this, the casino provided my details (including my ID and etc) freely to the "third party" company without my consent or even a notice to me at all.

Would this be considered something which is against their own policy? Wouldn't this mean that the casino is actually sharing information of myself to a "third party"? Why did the casino which is an accredited casino here do such a thing without my consent?

How could such a casino actually be even remotely considered for an accreditation if such an incident were to happen?

Would you guys actually play at such a casino?

So now you have a thread that is incendiary in nature; people are getting ready to pick up the torches and pitch forks and head up to the "old mill" to crucify some casino.

Hell, you even got Grandmaster and Spear riled up

There was no lengthy time between emails - nothing was getting dropped through the cracks. You just had to wait a normal amount of time to have your account cleared up. I really don't understand why you made a problem out of this unless you just have nothing else to do with your time