Rival: davinci's gold

[hippo925]

Been trying a lot of the Rival casinos, so made a deposit at Davinci's gold last night since i had an itch to play scary rich. well, my bonus was not credited and i'm sure i clicked the button... Their entire customer service was offline... no chat.... no phone...nothing. Waited a little, though i know i should have waited until cs was available, but i deposited to play, not wait (know what i mean? lol) Played scary rich, didn't do too well, that's ok. But the abscence of cs left me a little disappointed. A simple chat would have fixed the problem.

I sent an e-mail about the cs issue to their staff. Woke up this morning to an e-mail saying my bonus was manually credited even though i played and lost my deposit. Just thought that was nice since they didn't have to do anything. It was my fault for not waiting, but when you gotta play, you gotta play.

So far my experience at all the rivals have been pretty good. Pantasia requested docs for my withdrawal and that process was done very quickly though i guess ach's still take a while.

Not sure how the rivals do the bonus thing because they all have such different bonuses with different wr. The last one i used at thisisvegas was a hard one with more restrictions, so i tried another rival and they had better terms. It's confusing because i know the rivals are in groups but the casinos in the same group can be totally different with different managers or reps.

Anyway, it was a chance for Davinci's to either leave a player disappointed or to keep the player happy... and they kept me happy. (the wr will be hard since scary rich is on a downswing for me, but i just like to play. )

[1819]

dvg is my next deposit. they have a 100% match up to $500. 28x playthrough just on deposit and all games are allowed and count towards w.r. though some are at a reduced rate plus no 1x minimum cashout. best offer of all rivals so far.

[hippo925]

Originally Posted by 1819

dvg is my next deposit. they have a 100% match up to $500. 28x playthrough just on deposit and all games are allowed and count towards w.r. though some are at a reduced rate plus no 1x minimum cashout. best offer of all rivals so far.

Yes, that's the one i took too. it seems to be the one where you can get the best bang for your buck. the wr usually don't bother me too much since i normally like to just play for a long time.

[Mousey]

DaVinci's has always been my favorite of the Rivals. I like the casino theme (which usually doesn't mean a thing to me one way or the other), and they've always been quick w/CS and payouts. But, I'm not sure what's up at DaVinci's for the past couple of weeks... all I can say is... it's like everything is on 'hold' right now. Usually my Promo box has at least 3 or 4 promos. For a couple of weeks it was 'promotions coming soon'. And last I looked there was one match bonus offer. And I haven't received an email from them in forever -- and I used to get 2 or 3 a week. Maybe they just don't love me anymore.

[bb28]

Originally Posted by Mousey

DaVinci's has always been my favorite of the Rivals. I like the casino theme (which usually doesn't mean a thing to me one way or the other), and they've always been quick w/CS and payouts. But, I'm not sure what's up at DaVinci's for the past couple of weeks... all I can say is... it's like everything is on 'hold' right now. Usually my Promo box has at least 3 or 4 promos. For a couple of weeks it was 'promotions coming soon'. And last I looked there was one match bonus offer. And I haven't received an email from them in forever -- and I used to get 2 or 3 a week. Maybe they just don't love me anymore.

Same exact thing with me Mousey. I even contacted CS one night about 2 weeks ago and asked them what was going on and this is what CS told me. They said the promo part was not functioning. Strange indeed. I did log back in over the weekend and there is one promo listed now, but I still haven't received any emails from them in weeks. For those of us who like the bonuses, you would think that they would realize that some snafu like that hurts their business. I have not deposited since they have had issues. I thought that they would at least send an email with an announcement about the promo's working again......but nadda on that.

[kakata]

Ive sent an e-mail to superior complaining about all the disconnections problem thay have......this was 3/4 days a go.
sofar no answer.
Im not getting e-mails from any of the Rival I play at..weird.
Today,though, I received an e-mail from club world saying
Happy new year with 35% bonus or something like that, which could be used untill february the 12th..........VERY GOOD

[bb28]

Originally Posted by kakata

Ive sent an e-mail to superior complaining about all the disconnections problem thay have......this was 3/4 days a go.
sofar no answer.
Im not getting e-mails from any of the Rival I play at..weird.
Today,though, I received an e-mail from club world saying
Happy new year with 35% bonus or something like that, which could be used untill february the 12th..........VERY GOOD

Kakata......I got the same email from Club World.

You would think that someone would proof the outgoing emails before hitting send wouldn't you. Allowing things like that to happen seem very unprofessional.....don't you think!

Oh and the last time I complained at Mayan about the disconnects and slow server response, the CS pretty much said tough sh*t. I also had a problem after an update there where the reels wouldn't really spin.......instead of spinning they just went ker-plunk. I tried to explain to no avail. The fix they offered did not work and I eventually took it upon myself to uninstall and reinstall and that fixed the problem.

I wish more CS people would read the forums here.......maybe they could get a better understanding of what not to do and what to do.
I don't think what most of us expect is unreasonable.

[hippo925]

Originally Posted by bb28

I wish more CS people would read the forums here.......maybe they could get a better understanding of what not to do and what to do.
I don't think what most of us expect is unreasonable.

Very well put!

[chuchu59]

Originally Posted by hippo925

Been trying a lot of the Rival casinos, so made a deposit at Davinci's gold last night since i had an itch to play scary rich. well, my bonus was not credited and i'm sure i clicked the button... Their entire customer service was offline... no chat.... no phone...nothing. Waited a little, though i know i should have waited until cs was available, but i deposited to play, not wait (know what i mean? lol) Played scary rich, didn't do too well, that's ok. But the abscence of cs left me a little disappointed. A simple chat would have fixed the problem.

I sent an e-mail about the cs issue to their staff. Woke up this morning to an e-mail saying my bonus was manually credited even though i played and lost my deposit. Just thought that was nice since they didn't have to do anything. It was my fault for not waiting, but when you gotta play, you gotta play.

So far my experience at all the rivals have been pretty good. Pantasia requested docs for my withdrawal and that process was done very quickly though i guess ach's still take a while.

Not sure how the rivals do the bonus thing because they all have such different bonuses with different wr. The last one i used at thisisvegas was a hard one with more restrictions, so i tried another rival and they had better terms. It's confusing because i know the rivals are in groups but the casinos in the same group can be totally different with different managers or reps.

Anyway, it was a chance for Davinci's to either leave a player disappointed or to keep the player happy... and they kept me happy. (the wr will be hard since scary rich is on a downswing for me, but i just like to play. )

Hippo,

Er, I have an account with Da Vinci's Gold. Please credit my account with $39.

[blackjackguide]

Davinci's Gold is one of my favorite casinos to play at. I do like their blackjack games and love their generous bonuses.

It is nice how they try to keep a lot of payment methods for usa residents. They are doing a great job!