3DICE Casino - Chat issue

[vinylweatherman]

This could simply be a software issue. Given that many players have dynamic IP addresses, including me, it would not be particularly useful to have a static blocklist of "bad" players. The fact that it seems online through a proxy server could also be down to software, the internet, and whether the proxy was using a cache.

Perhaps Enzo could enlighten us as to whether the live chat is globally on, or, off, or whether indeed it can be switched on for some regions and not others at any given time.

There is also the "how many accounts" question to be answered. Bryan must have noticed something a little odd going on to come out with this.

With many casinos, I have noticed that live chat can change from showing as online to offline, and back again. Sometimes, this status does not mean anything, as it can show online, yet can be offline when you try to use it.

As well as trying a proxy, try clearing your local IE cache and reconnecting to see if this also changes the status to online.

[oldtrvlagt]

These threads with 3Dice is like looking at a train wreck..you don't want to look but you do anyway (inherent stupidity I guess just to see what the next move is). Get over it...INET doesn't even have live chat and everyone still plays there....be thankful they have live humans that take the time to talk to you once in awhile...and quit being paranoid..for the love of a Corona who said they have to give anyone anything..o.k. I'm done and NOT looking at these threads again

[hippo925]

As far as i'm aware (and i'm guilty of sometimes forgetting this too), the customer service at 3dice are human.... I assume they take well deserved breaks, eat a little , use the restroom, etc. i'm also sure they are sometimes doing 5 things at once.

this is actually besides the point though. i'm thinking this is more of a technical, account, or IT issue and some patience (IMO)from the original poster probably would have shown that.

Can we at least agree that, with the much higher expectations we obviously have for 3dice, maybe cut them a little slack and some respect once in a while?

[dominique]

Originally Posted by Casinomeister

@ Frankensite

You never answered my question: "How many accounts do you have at 3Dice?"

Enquiring minds want to know....

[PNWGirl38]

Can we have the title of this thread changed?


Thank you!

[me_and_ed]

Originally Posted by PNWGirl38

Can we have the title of this thread changed?


Thank you!

Or just locked!!

[Casinomeister]

Originally Posted by PNWGirl38

Can we have the title of this thread changed?


Thank you!

Thought you'd never ask

Still waiting for Frankensite's answer BTW.

[SlotMonster]

Enzo, can you please comment this complaint? How do you think what was the reason of this issue (been offline/online)?

[frankensite]

Just for your information, they have now allowed me to have online chat again after 2 days without !!!

I don't think that support are having lunchbreak for 2 days !!

[heatherad]

I never hit a time when online support was *online*. Its not an issue either because I can always go to the chatroom and at any given time you can find a casino rep there