This is Rich!

[babs7262]

How convenient.....look at this chat

babs7262:
hi martin


babs7262:
is there a problem with deposits tonight?


Martin:
are you useing a c/card to deposit


babs7262:
the same i use all the time, im not getting denied, just not doing anything


babs7262:
it goes back like i didnt do anything


babs7262:
i tried twice but just want one deposit


Martin:

the reason for your card not working is that one of the card processors has gone down and won't be up until monday





babs7262:
ohhhh


babs7262:
so no depositng until Monday?


babs7262:
that stinks lol


babs7262:
ohhh, can u please dump my w/d? Tom usually does but he must be busy


babs7262:
i dont want to reverse it


Martin:
tom isn't here as it is 03.41 in the uk


babs7262:
i emailed him 2 days ago


babs7262:
its still pending


babs7262:
i just want it flushed


babs7262:
martin? is that ok? Can you do that for me? Thats all I need for tonight


babs7262:
Are you ok Mate? Been 4 minutes


Martin:
you can cancelyour w/drawal in the cashier online


babs7262:
I dont want it cancelled, I want it flushed


babs7262:
that means, take it off the boards so I wont cancel it


babs7262:
Can you help me?


Martin:
tom isn't in untill monday now


babs7262:
But any CSR can flush a w/d


babs7262:
I do it all the time


Martin:
and he is the one who can do this for you


Martin:
sorry only the cashier can


babs7262:
ok Matin, have a nice night


BTW.....I was at the cashier screen when i clicked live chat help

[RobWin]

What casino does that Joker work for ?

[Slotster!]

Ha ha! And oh hell...



Forgot to say: I can't prove it by any means, but I'm sure that behind the scenes, casino staff are instructed/trained to avoid flushing/clearing withdrawals at all costs... It must be a MASSIVE earner for the casino's, seriously... Just going off the amount of times I've done it!

Can't really blame the guy - he could've been more amiable though...

[kimss]

That casino should be banned - the nerve they have!

[Casinomeister]

Please use discretion on posting sensitive information. If you name processors in a public forum, you can expect more negative issues concerning cashing out funds.

[kimss]

Please use discretion on posting sensitive information. If you name processors in a public forum, you can expect more negative issues concerning cashing out funds.

A very good point! I would expect the service level to drop a few notches from this processor as of this post!

[kakata]

@babs
Ive had the same kind of problems with the same CSR at the same casino......I told Tom about , and he said it was unacceptable from Martin to answer that way.............
He still does and doesnt care....

[babs7262]

Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!

[GGW Laurie]

Im so sorry, I didnt realize ppl took out the CSR's name, this is my first chat that I showed online, I apologize.

2ndly: I also wanted to clarify that it wasnt Tom I was upset with (you prolly know that) I just said "its been 2 days" because that little jerk said "it's 3:41am, he's not here" you know, like Im the idiot

Some of you got the nail on the head:

He was not amiable....in the least. THat's why I also said "that sucks"., but put lol, because I didnt want to be rude to him or blame him for processor problems. But to wait 3-4 minutes between each answer and the way he answered me with such Crass. Im sorry, I dont like dealing with this guy. I like dealing with the lady.

I think most that know me and know the names (again , Im sorry) know the casino. I dont want to put the casino name because it wont matter. They know who needs discipline . I got an email already with apologies (which I expected from Tom) He's a nice guy. But Tom.....give this guy some class lessons in dealing with people!!

.................i havent played at any casino that there wasnt atleast one rude CSR on duty. i agree i think all casinos need to give some type of class to some of these rude peeps it wouldnt be taken so lightly at a b/m casino as it is online where you cant see them face to face........will have to say vegas online is prolly the only ones who have always been almost too polite, i dont think you can make them mad...................laurie

[RobWin]

I don't want to know the processors name, I want to know the casinos name....save me and maybe some of the others on this forum the same BS no customer support issue, you can private message me if you don't want to name the casino here....come on help a brother out...look out for your other forum members....