my first exp. with mainstreet casino group?

[LaurieJim]

i opened up an account yesterday morning and made my first w/u deposit to them , not a big deposit but a small one unlike i have done with the ones i have been playing at. deposit was made before 11.00 am as i was on the cell phone with garry(nashvegas) at the time. it is now 7.00 am next morning and no money in my account yet.they are saying two more hours to confirm deposit as they have been with out internet for 2 and a half days so far if i remember right. i have never had so much trouble with one small deposit.i had to call one of their sister casinos to even talk to anyone by phone as the other phones was not being answered and now this a.m i got someone on live chat. is this usuall for casinos to be as in not used to this at the other casinos i play at? anyone ever had any problems with them vegas online casino? or was this just a bad first time exp for me?...............laurie...p.s they have been really polite only thing so far good in their favor with me imo.

 

[SlotMonster]

It's very strange, I must say.
I think that there is some kind of technical issue with their software.

 

[LaurieJim]

It's very strange, I must say.
I think that there is some kind of technical issue with their software.

......................i dont know slotmonster, it is strange.i cant say anything bad about the customer service, when i was able to reach them they were polite.well we will see in less than 2 hours now if the money is in the account.i will take them at their word that it is all due to internet provider being down, we will see!!.............laurie

 

[NASHVEGAS]

The casinos I use to play at have had the funds in my account in the past (before UIGEA as I will not use WU for certain types of transactions now) within 5 minutes after I usually faxed them the control number and immediately called CS (they answered,lol) to verify receipt of my fax and by the time I logged on the funds were in my casino account! REMAIN CALM,IT WILL WORK OUT

 

[anniemac]

laurijim, are you sure that WU sent your funds? The reason I am asking is that I tried to send funds WU to a casino and they didn't send it. I never knew until I called to see why my deposit hadn't been posted and was told the casino hadn't received it. When I called WU, they told me the receiver didn't meet their 'security standards'. Yet they had taken it out of my bank account (I did it online) and I had H*LL getting it back.

Don't know if this might be your problem but you might check.

Hope you get it worked out.

 

[SlotMonster]

......................i dont know slotmonster, it is strange.i cant say anything bad about the customer service, when i was able to reach them they were polite.

So that's why I'm sure that there is just technical issue. Do you know many online-casinos, which have polite CS, but stealing your money even before deposit completed?

 

[LaurieJim]

money in account now

just checked and its there prolly wont last long but keep fingers crossed lol..........laurie

 

[SlotMonster]

lol

just checked and its there prolly wont last long but keep fingers crossed lol..........laurie

 

[LaurieJim]

9.18 a.m started playing, started out on 40. bets with 50.00 bankroll its now 9.49 a.m and casino just shut down for mait. down to 5.00 and some change was playing 20. bets when it cut me off. oh well everyone has a bad streak lol................laurie.............had one spin feature on the 40. ended up with a couple of dollars

 

[LaurieJim]

Transcript of your chat‏
From: MainStreetGroup ([email protected])
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Wed 1/09/08 10:05 AM
To: laurie (@hotmail.com)

General Info
Chat start time Jan 9, 2008 10:58:38 AM EST
Chat end time Jan 9, 2008 11:05:22 AM EST
Duration (actual chatting time) 00:06:43
Operator ruby



Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'ruby'
ruby: Welcome! How may I be of your assistance?
laurie: hey its laurie again is the casino down for long
ruby: hi, yes ma'am, about 30 minutes
laurie: lol
laurie: ok does this happen often?
ruby: it is a regular procedure ma'am, it is an upgrade
laurie: ok just wondering
ruby: sorry the inconvenience
laurie: thank you you have been very helpful
laurie: have a nice day
laurie: bye for now
ruby: Bye.
ruby: you too ma'am.......................................well they do have good points.... they are polite..i like the copy of the chats they will email to you........and they seem honest about all the probs theve had with the internet being down and the upgrading............they do seem as a read in some other past posts to be tight.. well this was just a personal experiment for me wanted to see what i could do with 50.00 with no bonus at a casino ive never tried before. hope i didnt bore anyone............laurie

 

[VJennifer]

Dear Laurie,

Thanks for choosing to play with us. Were thrilled that your personal experience was favorable.

In regards to your case, we were really sorry for the delay. As you were informed and explained by our Customer Service Agents , we were experiencing Internet problems and we were not able to process Money Order deposits.

Prior to provide you the information for making your deposit, Connie Arnold (Customer Service Agent) informed you about the problem we were having and that your deposit was going to be processed once Internet was up. Unfortunately we did not have an approximate time of when that was going to occur due to the nature of the problem.

As soon as Internet was working properly this morning we processed your deposit and credited to your account.

In future, if we are experiencing Internet problems I would recommend using our alternative methods, like E-wallet Express or Credit Card and the money will be available right away in your account.

Do not hesitate in contacting us if you have any questions or comments; we will be more than happy in assisting at anytime.

Best regards,

Summer Blair
Customer Service Manager
Main Street Vegas Group

i opened up an account yesterday morning and made my first w/u deposit to them , not a big deposit but a small one unlike i have done with the ones i have been playing at. deposit was made before 11.00 am as i was on the cell phone with garry(nashvegas) at the time. it is now 7.00 am next morning and no money in my account yet.they are saying two more hours to confirm deposit as they have been with out internet for 2 and a half days so far if i remember right. i have never had so much trouble with one small deposit.i had to call one of their sister casinos to even talk to anyone by phone as the other phones was not being answered and now this a.m i got someone on live chat. is this usuall for casinos to be as in not used to this at the other casinos i play at? anyone ever had any problems with them vegas online casino? or was this just a bad first time exp for me?...............laurie...p.s they have been really polite only thing so far good in their favor with me imo.

 

[LaurieJim]

Dear Laurie,

Thanks for choosing to play with us. Were thrilled that your personal experience was favorable.

In regards to your case, we were really sorry for the delay. As you were informed and explained by our Customer Service Agents , we were experiencing Internet problems and we were not able to process Money Order deposits.

Prior to provide you the information for making your deposit, Connie Arnold (Customer Service Agent) informed you about the problem we were having and that your deposit was going to be processed once Internet was up. Unfortunately we did not have an approximate time of when that was going to occur due to the nature of the problem.

As soon as Internet was working properly this morning we processed your deposit and credited to your account.

In future, if we are experiencing Internet problems I would recommend using our alternative methods, like E-wallet Express or Credit Card and the money will be available right away in your account.

Do not hesitate in contacting us if you have any questions or comments; we will be more than happy in assisting at anytime.

Best regards,

Summer Blair
Customer Service Manager
Main Street Vegas Group

...........thanks summer for posting, im sure i prolly drove poor connie crazy today like i said you have the most polite customer service agents and i like the fact that you added new games and i will prolly play at vegas casino again in the future........laurie