my first exp. with mainstreet casino group?

[VJennifer]

Dear Laurie,

Thanks for choosing to play with us. Were thrilled that your personal experience was favorable.

In regards to your case, we were really sorry for the delay. As you were informed and explained by our Customer Service Agents , we were experiencing Internet problems and we were not able to process Money Order deposits.

Prior to provide you the information for making your deposit, Connie Arnold (Customer Service Agent) informed you about the problem we were having and that your deposit was going to be processed once Internet was up. Unfortunately we did not have an approximate time of when that was going to occur due to the nature of the problem.

As soon as Internet was working properly this morning we processed your deposit and credited to your account.

In future, if we are experiencing Internet problems I would recommend using our alternative methods, like E-wallet Express or Credit Card and the money will be available right away in your account.

Do not hesitate in contacting us if you have any questions or comments; we will be more than happy in assisting at anytime.

Best regards,

Summer Blair
Customer Service Manager
Main Street Vegas Group

i opened up an account yesterday morning and made my first w/u deposit to them , not a big deposit but a small one unlike i have done with the ones i have been playing at. deposit was made before 11.00 am as i was on the cell phone with garry(nashvegas) at the time. it is now 7.00 am next morning and no money in my account yet.they are saying two more hours to confirm deposit as they have been with out internet for 2 and a half days so far if i remember right. i have never had so much trouble with one small deposit.i had to call one of their sister casinos to even talk to anyone by phone as the other phones was not being answered and now this a.m i got someone on live chat. is this usuall for casinos to be as in not used to this at the other casinos i play at? anyone ever had any problems with them vegas online casino? or was this just a bad first time exp for me?...............laurie...p.s they have been really polite only thing so far good in their favor with me imo.

[GGW Laurie]

Dear Laurie,

Thanks for choosing to play with us. Were thrilled that your personal experience was favorable.

In regards to your case, we were really sorry for the delay. As you were informed and explained by our Customer Service Agents , we were experiencing Internet problems and we were not able to process Money Order deposits.

Prior to provide you the information for making your deposit, Connie Arnold (Customer Service Agent) informed you about the problem we were having and that your deposit was going to be processed once Internet was up. Unfortunately we did not have an approximate time of when that was going to occur due to the nature of the problem.

As soon as Internet was working properly this morning we processed your deposit and credited to your account.

In future, if we are experiencing Internet problems I would recommend using our alternative methods, like E-wallet Express or Credit Card and the money will be available right away in your account.

Do not hesitate in contacting us if you have any questions or comments; we will be more than happy in assisting at anytime.

Best regards,

Summer Blair
Customer Service Manager
Main Street Vegas Group

...........thanks summer for posting, im sure i prolly drove poor connie crazy today like i said you have the most polite customer service agents and i like the fact that you added new games and i will prolly play at vegas casino again in the future........laurie