Mansion

[noluckever67]

May i just take this opportunity to say that the query i had from the above company was dealt with and sorted in an matter of minutes.Its extremely rare these days for companies to deal and sort anything so quickly i cannot praise sarah the CR highly enough and hope others take an interest in an company that goes out its way to help.

[Christoff]

Sarah came from 32Red so she comes from the best environment!

[tristan727]

I'm glad that the OP above had one good experience (how odd to start a new thread just because of a single query?)

However, and whilst I'm not the CM with his own rules & reg's about rogueing people, I would just like to say that after a year or so of consistently being offered promos, of which the vast majority are not kept to initially by Mansion, and often my chasing up meets a stony silence, or completely made up excuses - they get the tristan727 rating. Avoid unless you want major stress, & go elsewhere where they actually mean what they say, & try to keep to it. But then again, you probably know about this after reading about how they quite happily decided not to honour a promo, after they paid out, and took withdrawal's back from their customer's neteller accounts.

[happygobrokey]

i agree with christoff's avatar.

[tristan727]

Part of the deep frustration here is livechat's made up excuses everytime. Just this minute, since posting above - I have been advise that the reason I didn't get last wednesday's bonus is that the promotion ends at the end of the month, and so the $50 won't be credited until a few days after the end of the month, and that this is what the c.s. had been 'led to understand' so all they'll do is pass on the complaint upwards...

Could someone please tell me how this promo therefore is actually clear of this fact, and that it isn't a weekly?

Get a fantastic $50 just by emailing us at MANSIONCASINO.COM!

We’re giving our Members an extra special offer of $50 EXTRA every Wednesday this May and all you have to do is make a deposit and ask for it.

Here’s how:

Simply deposit a minimum of $200 anytime from 00:01 (GMT) to 23:59 (GMT) on any of these promotion day dates:
Wednesdays, 7, 14, 21 & 28 May 2008
Send an email to deposit@mansion.com before the end of that promotion day period telling us that you’ve made a deposit.
And we’ll give you a $50 extra!


Basic Rules:
Members will receive their bonus within 72 hours of the promotion end.
This bonus is a ‘play only’ bonus. You can use it to play any Download Casino or Instant Play games and any winnings you make are yours to keep.
Please note that when you transfer your winnings your bonus will be removed from your account.
General Terms and Conditions apply

Anyways - I'm sick of all these excuses & ridiculous interpretation of promos, said interpretation always in favour of denial of bonus, by sheer co-incidence... so to give a better idea what I have to put up with - I'll keep posting them here as I come across them, which is about every month and always backed up by email transcripts or replies.

[happygobrokey]

why do you keep playing there?

[paul02085]

Part of the deep frustration here is livechat's made up excuses everytime. Just this minute, since posting above - I have been advise that the reason I didn't get last wednesday's bonus is that the promotion ends at the end of the month, and so the $50 won't be credited until a few days after the end of the month, and that this is what the c.s. had been 'led to understand' so all they'll do is pass on the complaint upwards...

Could someone please tell me how this promo therefore is actually clear of this fact, and that it isn't a weekly?

Get a fantastic $50 just by emailing us at MANSIONCASINO.COM!

We’re giving our Members an extra special offer of $50 EXTRA every Wednesday this May and all you have to do is make a deposit and ask for it.

Here’s how:

Simply deposit a minimum of $200 anytime from 00:01 (GMT) to 23:59 (GMT) on any of these promotion day dates:
Wednesdays, 7, 14, 21 & 28 May 2008
Send an email to deposit@mansion.com before the end of that promotion day period telling us that you’ve made a deposit.
And we’ll give you a $50 extra!


Basic Rules:
Members will receive their bonus within 72 hours of the promotion end.
This bonus is a ‘play only’ bonus. You can use it to play any Download Casino or Instant Play games and any winnings you make are yours to keep.
Please note that when you transfer your winnings your bonus will be removed from your account.
General Terms and Conditions apply

Anyways - I'm sick of all these excuses & ridiculous interpretation of promos, said interpretation always in favour of denial of bonus, by sheer co-incidence... so to give a better idea what I have to put up with - I'll keep posting them here as I come across them, which is about every month and always backed up by email transcripts or replies.

The Basic Rules state that members will receive their bonus within 72 hours of the promotion end. Technically that would be by the end on May 31st. I guess that is what the CSR is refering to.

Kind of sneaky as it makes it seem like you would get the weekly bonus right away. Hmmm, if i didnt know better i would think they did that.....intentionally.

[Jasminebed]

The Basic Rules state that members will receive their bonus within 72 hours of the promotion end. Technically that would be by the end on May 31st. I guess that is what the CSR is refering to.

Kind of sneaky as it makes it seem like you would get the weekly bonus right away. Hmmm, if i didnt know better i would think they did that.....intentionally.

Rules seem to be clearly stated. I've entered similar promotions elsewhere, and have been credited appropriately. Only once did I encounter a problem with this kind of promotion, but it was eventually resolved. Technical issues, blah, blah, blah, you did not meet requirements, blah blah, yes I did, oh, yes, you did, but we are having technical issues, blah blah, and after several days and about 4 hours of my time, my account was credited with those $12.50 worth of free spins. A lot of folks give up in frustration I think, and I believe that may be part of the directive at some CS sites.

Tristan, see if it is in your acct June 1. If not, accept some lame-oh excuse about it being May promo, and try again June 3rd.

Please let us know how it ends.

[tristan727]

why do you keep playing there?

Well, asides from the fact I'm a sucker who keeps forgetting not to play at sites that have such a history...I also don't like the idea that an outfit targetted towards UK players & based in Gibraltar, can go around treating players like some dodgy Costa Rican outfit would...who the heck do they think they are? We didn't vote for George Bush or protectionist zealots in Turkey & France, & so don't have to put up with the equiv. of speakeasy's. Am more than happy to deposit the odd $200 here & there, to highlight such issues.

As it is - I've been sent a semi-automated email telling me my bonus will be credited within 72hrs. I think it's just a co-incidence that 72hrs from now is June1st, as it says 72hrs from promotion end in the terms also....could well be just a standard response. Either way - it's absolutely insulting & typical of the apathy of this place, that the promo above is actually not a weekly one, but a monthly one somehow.'Every Wednesday' is highly, highly misleading, to say the least.

I keep saying 'this place' and 'outfit' - but I don't want to give the impression that it's like this from the bottom down. The owner I gather is some multi-billionaire from the Far East who probably doesn't involve himself in $50, double point promos or un-necessary delays in account verifications, one would think. I just wish that whichever middle manager has been primarily responsible for these misleading promos & neteller clawbacks, would vanish, so that the merits of this place (and Mansion I think is a unique place& product) would be allowed to 'shine through'.

[DiamondGeezer]

Mansion used to be really good a year or so ago but then the cs people were based in the UK and Gibralter. But then like the OP I also had a number of bonuses promised that never appeared. I also have had a couple of calls from reps who can barely speak English - the delay on the line sounded like they were based in the far east.

I get the impression they have just lost interest in the Casino like they did with their betting operation and the sports exchange. It is a shame as they were a good company and I did like playing there.