Getting paid our winnings

[SeanMan]

Hi

I decided to post this issue in more rooms to get more responses...

I have been reading this forum, etc and I see a trend where it looks like giving the casinos your money there are never any problems or delays in them taking your money. But why are there always issues with them giving you your winnings?

I see these casino reps on here and we have the casinomeister himself that runs this site. Why can't we get concrete answers on when we should get paid and it should be consistant and reliable. I am hearing that even QuickTender takes days.

Everything is run by computers and there really shouldn't be any human interactions.

So, lets here is from these casino reps. Why are there always issues on here with someone getting paid? It can't be one way. There should be problems with you taking our money as there is when we want our winnings, but I don't see that.

[happygobrokey]

yeah, this is definitely worth two separate identical threads.

[tim5ny]

I've seen alot of threads over the years where people invited Casino Reps. to give their input on a given subject, but I don't think I've ever seen a casino rep respond. They try to avoid the "lion's den" at all cost if possible. If anybody does respond it'll be the ones who have instant or fast payouts anyway... and those aren't the ones anyone has problems with.

[happygobrokey]

reps wouldn't have anything relevant to say anyway. why can one of two identical pieces of mail sent from paris sometimes make it to moscow before the other reaches berlin? without tracking each actual piece, you can't presume to know or find out from anyone what the reason for the delay is.

why might withdrawals take longer in some places or in some amounts than others? batch processing on certain days of the week, allocating requested funds to a safe account from which they are drawn out to the player, postal delays, speed and efficiency of other outsourced handlers and processors of the money in question, financial instability of the casino, too many people out sick or on vacation, lost in transmission somewhere, difficulties arising from similar names of persons or places, typos in any of the account numbers, statutory/bank holidays in any jurisdiction the money passes through, security measures at any step in the process, amount of other work in progress or queued up prior to the request in question...

too many factors to prescribe a definitive timeframe that is normal or expected imho, and no rep is going to be able to do much to help with the estimates. cheques inside standard envelopes don't really take 28 business days to reach any destination, but the casino offers that disclaimer because once it leaves their hands, who knows what could happen to it and they can't presume to accurately guess how long it will take, and give you a worst case scenario, after which you can start to worry. if a casino thinks or figures they can get withdrawals to you in 2 days, they are still going to say "up to a week" so that you don't freak out 48.1 hours later that it isn't arrived yet.

[chuchu59]

I am not defending the casinos and I do believe that there should be instant payments or at least quick payments. That is why I dislike the 4-day withdrawal period for most playtechs. Back on topic, though. If you ran a casino, you would want to contain costs and maximise your profits. In the commercial world, however reliable the company is, they still want to pay at the last moment because of the interest that will be generated from the amount of money involved. If you make a purchase thru a credit card, the retailer wont get the money immediately but you may have to pay interest from the day you made the purchase if you opt for partial credit card repayment. Then there are also charges for the use of e-wallets that are solely borne by the casinos. Again, I am not trying to defend them but we should not really expect them to recoprocate and send us the money at the same speed and (willingness) we offer. That said, I still find it unacceptable that players need several weeks to get their winnings. Sure, there are problems with paying US players but make this clear in the Cashier Section what options are available and how long they should expect to receive the money. Place it alongside the deposit button so that players will know what they are in for and they can then decide whether they should deposit or not.

[Mousey]

When adding in the 'US factor' ---- US players are doing well to get their withdrawals at all. The Meister has advised over and over and over again for players in the US -- if we can't deal with the iffy, long, convoluted hoops we (and the casinos) must jump through to get paid -- to quit playing online until the situation improves (if it ever does).

And a personal plea from me: US players, if you have to go through heck and don't like several months of waiting with a particular casino to get paid -- even if it's on the recommended list --- please don't play there anymore.

[tim5ny]

I love the Halloween theme Mousey! One of my favorite times of the year!

[jolub]

When adding in the 'US factor' ---- US players are doing well to get their withdrawals at all. The Meister has advised over and over and over again for players in the US -- if we can't deal with the iffy, long, convoluted hoops we (and the casinos) must jump through to get paid -- to quit playing online until the situation improves (if it ever does).

And a personal plea from me: US players, if you have to go through heck and don't like several months of waiting with a particular casino to get paid -- even if it's on the recommended list --- please don't play there anymore.

I live in the US. I got my withdrawal check from Bodog in about three weeks. Their site says to expect 30 days. I made a withdrawal from AP and Vegas via epassporte. These were made nearly at the speed of light.

On the other hand I had to get a forum ower involved to get my money out of Optroom and a modearator to help get my withdrawal from TheNutz, a FutureBet sit. The "old" G2G just kept my money and won't answer my emails, another FutureBet site. Pit Bull poker gave me my withdrawal after first denying it but kept my winnings. USDbet, another FutureBet site, denied my withdrawal and didn't bother to tell me. PokerEon, another FutureBet site, won't even answer my emails nor give me my money.

Folks living in the US isn't the issue. The issue is if the sites are willing to play fair and honor your withdrawals. Many are. FutureBet sites and other "low life" sites aren't. Pit Bull is in the middle of the road. They gave me my deposits back but kept all my winnings.

[DakWinner]

I hope Bodog Casino continues this pattern, it has been one of the best.

[bernynhel]

A casino cuts a check on Friday in Govotnya Gobernya - I can't have it for 3 weeks because, why, the third world doesn't have Fed-Ex yet? Then take away their Coca-Cola til they get it, dammit! I know it doesn't require special instructions to get a letter airbourne when there are oceans between points A & B. I cashed in at a casino on the CM accredited casino list on Sept 22. They said that a courier check takes 7-10 working days and costs me $35. What is courier about that? For $35 I can get a letter delivered anywhere in the world, practically, by day after tomorrow! And a regular bank draft atakes 3 - 4 weeks? What are they doing, hand-delivering the envelope to the warf to make certain it does't travel by air?? Jeeziz!

And a personal plea from me: US players, if you have to go through heck and don't like several months of waiting with a particular casino to get paid -- even if it's on the recommended list --- please don't play there anymore.

Great! I gotta go through this to find out which accredited casinos are slow pays? And when I tried to find a solution to a quicker payout they never even mentioned my Quick Tender account.