Golden Arch Casino Warning

[james01]

I think we should put the warning regarding Golden Arch Casino also in this forum, so more players actually read it:

"I received a letter from the GoldenArchCasino group inviting me to play with their #1 gaming and casino site on the web. Enclosed with the letter was a sort of credit card, allowing me to have a $300 line of credit which I did not want or need, but that came with the package. In addition, I was required to activate my account which included me giving them my checking account number. I also had to post up a minimum of $25 and they would match it. I posted up $50 and my bankroll was now $100. I was winning a few hundred dollars when I hit a royal flush on video poker, which was a win of $4000 and this was an allowable game to play. Once I hit the RF, I called support and received no answer. Immediately flags flew up in my head. I went to their live chat and spoke with a man named Marco, then we were timed out, and my next online chat was with a man named Aldo. I copied the entire online chat and it took 8 pages since the chat was very lengthy. However, they did admit to seeing my win, assured me that this casino group was honest and I should not worry about getting paid.

I had a bad feeling about this casino especially when I had to give them my checking account information. This was necessary in case I used my credit line and they could just debit my account. Here is the loophole they used as their reason for not paying me....a woman named Yvonne called me, about three or four days later, and said that I inverted the first two numbers of my checking account number. I told her if I did do this, then how is it possible that the original $50 I posted is being debited by your casino as we speak This $50 charge was a pending charge in my checking account and would have cleared that night when the bank did their update.

In any event, they said that according to their T & Cs, if anyone gives a wrong account number they forfeit their winnings. Bryan, what angers me the most is if I had lost $5000 they would have been paid. But the fact that I won $5700, they refuse to pay me. I told them that I wanted to hear the audio tape of me saying 972, as opposed to 792, and they said it was not saved. The man who signed me up and took my information was named Jason. I called him as asked why he was doing this to me and he was very nasty. Bryan, these animals solicited me by using US Postal Service. Since they had every intention of never paying me, win or lose, I was screwed. I do believe this constitutes mail fraud. Additionally, the most I have been able to find out about these scums is that they called me from La Jolla, CA. Their support number on the letter they sent me is 1-888-666-2272. The phone number they called me from is 1-800-224-6223. Other than the people named above, I also spoke with a man named Nick Tell. He was the one who basically told me that I have a better shot at being invited to an African American picnic, than getting paid. Nick also mentioned a bingo site called FunTimeBingo and said that I had played there and was blacklisted since this was their sister site."

[happygobrokey]

the warning is in red at the side of the forum. may have been replaced by hippojo by now, but i remember seeing it at the right hand side in a red box for about a month straight.

[winbig]

Yep, just check the rogue pit, they're in there under the caution checking.

[mrracetrack]

James01...

You can complain about this issue at two other places:

The Golden Arch affiliate manager is available on these two forums (and GA is a "certified program" on both sites):

http://www.gpwa.net/forum/

http://www.casinoaffiliateprograms.com/

His name is Carlo... and you can e-mail him directly here:

info@goldenarchpartners.com

Perhaps some of the webmasters that promote this casino would be interested in hearing about this issue you're having...

Hope this info helps you.

Good Luck gettimg this resolved.

[jod5413]

Mrracetrack,

It's sure nice to see a fellow forum member offering help rather than rubbing salt on the wound, so to speak

Jod

[happygobrokey]

sure is.

[winbig]

Originally Posted by jod5413

Mrracetrack,

It's sure nice to see a fellow forum member offering help rather than rubbing salt on the wound, so to speak

Jod

What's there to help with?

If you read the rogue page about them, his is the first "problem" issue....

[mrracetrack]

Originally Posted by winbig

What's there to help with?

If you read the rogue page about them, his is the first "problem" issue....

I offered him a few possible options that may be of help to him with this issue.

What did you have to offer, winbig... other than a snide comment?

[winbig]

Originally Posted by mrracetrack

I offered him a few possible options that may be of help to him with this issue.

What did you have to offer, winbig... other than a snide comment?

I wasn't referring to you, but ok...

Didn't mean to come across as I did. Sorry if I offended anyone

[jod5413]

I didn't mean it the way you think, please forgive. I know that I have in the past messed up and know after the fact, but, getting help was nice. So sorry

Jod