Tila casino requests phone identification?

**AudiManinBoro** · 1st September 2007, 05:28 PM

Thought id have a go on playtech software for a change, so looking at the accredited list, decided upon Tila casino. Joined, registered, attempted a deposit with credit card. Transaction declined. Live chat popped up and someone told me that i needed to be called by a member off their team in orer to verify i was who i said i was. This is a new one on me. Ive joined and play at lots of casinos but never have i had to prove who i was B4 making a deposit. Tila casino rep, is this standard procedure for you guys and has anyone else been asked to do this with Tila?

**james01** · 1st September 2007, 05:44 PM

Are you from US? Tila doesnt take US players

**BubbleG** · 1st September 2007, 07:59 PM

Personally I think this is an excellent approach to player verification by the casino, with potential to cost the casino some business making that first deposit awkward it instantsly gets over all the moans we see, "ive deposited 267 times at x casino and I finally get a win to cash out blah blah blah ID" also IMHO this approach gives the impression the casino genuniely takes security seriously both for itself and the player and is not just happy to take take take until such time as the player wants to withdraw. I'd also say this method makes it more difficult (probably not impossible) for the crooks to abuse the system

**same_old** · 2nd September 2007, 03:31 AM

Originally Posted by AudiManinBoro

Thought id have a go on playtech software for a change, so looking at the accredited list, decided upon Tila casino. Joined, registered, attempted a deposit with credit card. Transaction declined. Live chat popped up and someone told me that i needed to be called by a member off their team in orer to verify i was who i said i was. This is a new one on me. Ive joined and play at lots of casinos but never have i had to prove who i was B4 making a deposit. Tila casino rep, is this standard procedure for you guys and has anyone else been asked to do this with Tila?

That's a great idea , they are covering both ends. Once that is done they can verify your contact number and verify a few other things such as where your located.
Potentially stop any arguments relating to each other.

Great idea IMO

**happygobrokey** · 2nd September 2007, 03:39 AM

agreed about the concept. i've had this once before, but not from tila. i think it was roxy palace actually. i think their live chat, when i was confirming having met the wr on the sign-up, the csr said "ok great now we will call you shortly just to confirm your details etc and proceed with cashout". way better than sending in scans to be intercepted and used by god-knows-who, imo.

**peteyweestro** · 2nd September 2007, 04:05 AM

first deposit i ever made with club world after about 15 minutes a window on my screen popped up asking me to call their phone number to verify my info then after i called in i still had to fax over my info copies

**winbig** · 2nd September 2007, 04:38 AM

Originally Posted by peteyweestro

first deposit i ever made with club world after about 15 minutes a window on my screen popped up asking me to call their phone number to verify my info then after i called in i still had to fax over my info copies

That's weird. They never asked anything from me, besides a faxback form after I requested a withdrawal...

**peteyweestro** · 2nd September 2007, 06:13 AM

yep after i faxed em my copies they e-mailed me back saying my id couldn't be read good and i would need to fax them again so i wrote them back and said forget it as i'll just play at the mg casino where i had also faxed my info that same day off of the exact same copies and there manager wrote me back saying not to worry that my papers were fine that it was an overeager employee that thought the accounts dep might not accept my doc's cuz they were a little bleary

**lojo** · 2nd September 2007, 08:57 PM

Agreed BubbleG and Sameold.
Grand Prive also called me within a few minutes of depositing for a phone verify. Don't know how much of it was just good customer service and how much security, but either way I didn't mind a bit.