When you call customer support, where are they?

[just play]

I know this is a strange question, but I was wondering when you call a casino customer support where are they?

I mean is it a big office building and they have cubicles?

Does all the casino business go through the same building?

How many customer support people do you think casinos have?

[Slotster!]

Most are 'outsourced' in my experience. Particularly Cryptologic and Wagerworks, that seem to share 'support' across their brands (BlueSq seem to be the exception to this rule).

[AudiManinBoro]

I called Getminted customer support today. Was shocked and very pleased when a young intelligent girl answered the phone who sounded very much british and who actually spoke ENGLISH english. Jackpotjoy has similar customer support. Its really nice to have a customer support who fully understands the questions you actually ask them

[babs7262]

When I call them, I just ask them. I always try to make nice talk to make it more personal. I got Canada & England so far when I called a couple of them in the past.

[AudiManinBoro]

Lol babs i always seem to bet bangladeshi

[Mousey]

I phoned support for a Playtech casino (a looong time ago), it was 5:30 a.m. here in the US, and I swear I woke the support guy up and that he was in BED. I could hear the damn springs squeak as he pushed the covers back, clicked on a lamp, got up, mumbled "hold minute please", set the phone down 'clunk', went for a pee (bathroom door squeaked, too and he didn't close it all the way), shuffled back, sat back down on the bed 'skreeEEK', opened up his laptop and helped me out with a bonus as best he could since neither one of us seemed to be able to understand the other.

I laughed about that for 2 days. But I never played there again.

[Hihohiho0]

I phoned support for a Playtech casino (a looong time ago), it was 5:30 a.m. here in the US, and I swear I woke the support guy up and that he was in BED. I could hear the damn springs squeak as he pushed the covers back, clicked on a lamp, got up, mumbled "hold minute please", set the phone down 'clunk', went for a pee (bathroom door squeaked, too and he didn't close it all the way), shuffled back, sat back down on the bed 'skreeEEK', opened up his laptop and helped me out with a bonus as best he could since neither one of us seemed to be able to understand the other.

I laughed about that for 2 days. But I never played there again.

now I'm going to be laughing for 2 days!!! I think I got that guy myself once! Wake-up dammit! I have a question!!!

[kimss]

I phoned support for a Playtech casino (a looong time ago), it was 5:30 a.m. here in the US, and I swear I woke the support guy up and that he was in BED. I could hear the damn springs squeak as he pushed the covers back, clicked on a lamp, got up, mumbled "hold minute please", set the phone down 'clunk', went for a pee (bathroom door squeaked, too and he didn't close it all the way), shuffled back, sat back down on the bed 'skreeEEK', opened up his laptop and helped me out with a bonus as best he could since neither one of us seemed to be able to understand the other.

I laughed about that for 2 days. But I never played there again.

LOL! That was an amazing and truly funny story! makes you wonder how big an organization you need to be to "host" a casino.

[GGW Laurie]

I phoned support for a Playtech casino (a looong time ago), it was 5:30 a.m. here in the US, and I swear I woke the support guy up and that he was in BED. I could hear the damn springs squeak as he pushed the covers back, clicked on a lamp, got up, mumbled "hold minute please", set the phone down 'clunk', went for a pee (bathroom door squeaked, too and he didn't close it all the way), shuffled back, sat back down on the bed 'skreeEEK', opened up his laptop and helped me out with a bonus as best he could since neither one of us seemed to be able to understand the other.

I laughed about that for 2 days. But I never played there again.

thanks mousey, the best damn laugh ive had all day

[shaunm]

Our customer services is in another building over the road, our casino team work with our marketing team. We basically have the whole floor of one building just for CS i think you'll find if you play at the UK sportsbook based companies like Totesport, Bet365, Will Hills, etc you'll find that their CS will be at HQ in England