RoccosCasino.com

[roccosmanager]

Hi

Our Jackpot winners list is dynamically generated from the database and I have just been made aware since checking your request that it was not accurate and contained errors which I was not aware of until now.

I have asked our webmaster to check the data in that form to make sure it is correct up to date and accurate. I will keep you informed of progress on that front.

Regards
Roccosmanager

[Casinomeister]

Originally Posted by roccosmanager

Hi

Our Jackpot winners list is dynamically generated from the database and I have just been made aware since checking your request that it was not accurate and contained errors which I was not aware of until now.

I have asked our webmaster to check the data in that form to make sure it is correct up to date and accurate. I will keep you informed of progress on that front.

Regards
Roccosmanager

So who is the player cluedup who posted here earlier? Is he a real player at your casino?

[roccosmanager]

We currently have no players but the username cluedup however, we did have a player by theat username in the past. Our database validates all users every month before we send out our newsletter, if a players email addresses returns an invalid code then we remove that user from our database the following month.

Best regards
Roccosmanager

[Casinomeister]

Originally Posted by roccosmanager

We currently have no players but the username cluedup however, we did have a player by theat username in the past. Our database validates all users every month before we send out our newsletter, if a players email addresses returns an invalid code then we remove that user from our database the following month.

Best regards
Roccosmanager

Then who was the guy who was posting here earlier?

[roccosmanager]

I am not entirely sure, my support staff had brought this discussion to my attention, it maybe that they had posted something or know the person who had posted this comment. I will find out about that on their next shift.

Best regards
Roccosmanager

[uungy]

So I am a dishonest pesron?

My credit card company claimed that I had not authrized the transaction, which was completely untrue. I told them that many times, however they are as thick as the ace of spades.

They requested documentation from you, and you provided that. If you would ask them for my full claim which I had sent in to them, you would clearly see that i claimed for the reasons below

Please be advised, I have never doubted if I authorized the purchase, I was disputing the charges based on fraud.

The money was deposited to play games on their Software which was clearly rigged, and unfair, as shown in my previous letters to you, however all they have shown with their copies are proof of my purchase.

The logs which I have already sent you, display clearly how their games are unfair, and therefore based on the fact that I purchased for a fair game, they have without a doubt fraud me.

As you can see from my transactions I do play regularly on line, and I know the chances of playing, results in losing, however, with any basic knowledge of Blackjack, you can see their logs are clearly and fully wrong, and extremely unlikely to happen. Some results are in fact against the rules, as I marked previously.

The chargeback come clearly under three categories:-
1. Non Receipt of Goods
2. Not As Described
3. Defective Merchandise

Legally British credit cards have to refund on these cases

This is the reason of my chargeback, was as stated above. You can contact the credit card company with my full authrisation, and recieved all correspondence I sent in

The credit card company did not take my side, and they gave you the money back. I am in the process fo taking it to the arbritator, as I feel it was unjust of them to do such a thing.

It took you this long to sort out the problem, only once it was put on a public forum.

I contacted you via the chat complaining about the first problem with the gameplay

I got a response dated 05 Feb

Our technical team have tested the roulette rng and the gameplay from your account and have found no faults.
We have at present had no other complaints from players.

As a gesture of good will we are prepared to match your next deposit at Roccos with a 200% bonus,
we have also added 1000 Roccos Points to your account!

Which goes to show how you had checked into my account

I sent you an email later on the 5th (after I played some more hands

i HAVE JUST PLAYED AGAIN,. AND HAVE LOST ONCE AGAIN NEARLY ALL MY HANDS


Games I should have won, I didn't, and I think its impossible that the games are fair.

I seriously think that you casino is rigged and full of bugs.

I would like to know how you will react to my concerns

regards

You responded

We are sorry to hear that you are unhappy with your gameplay and can assure you that our software
is of the highest integrity.

Please be aware that Members can and do lose however, they also win frequently.

We have reviewed your gameplay and can see that you have had three wins in thirteen hands, however you have had two large bets of £250 each which have not been in your favour. May I suggest that you decrease your bet amounts and keep the betting consistent rather than betting large.

We do not like to hear that our members are unhappy and we would like to resolve this issue.

You were aware of the errors, as I sent you an email about it however you took no action.

[Casinomeister]

Originally Posted by roccosmanager

I am not entirely sure, my support staff had brought this discussion to my attention, it maybe that they had posted something or know the person who had posted this comment. I will find out about that on their next shift.

Best regards
Roccosmanager

Did you happen to read this when you signed up in our forum?
http://www.casinomeister.com/forums/forum_rules.php

1.9 - Do not register an account fraudulently. Fraudulent accounts are defined as accounts created specifically to flame others (hiding behind a mask of anonymity), or accounts opened primarily to spam the board or to act as shills. Do not register more than one account in the forum. Additional accounts will be deemed as bogus, and you may find yourself out on the sidewalk lying on your back staring at the stars.

[uungy]

By the way cluedup has gone from the winners page mysteriousl, but is still here http://216.239.51.104/search?q=cache...ient=firefox-a

[Alexandre]

Cut the BS Karl.
You have STOLEN every single file of 888's software, same graphics, same lobby, same names, your software is a 100% clone of 888 !
Maybe someone who have both softwares (I have them but on different PC and I've never inserted screenshot on CS) could make screenshot of the slots for example, there is no possible doubts.
Karl or wathever your name is, you are just another f...... thief, spammer and liar.
I just can't understand how is it possible that nobody spotted you before I did.
You've 100% cloned the software of the n°1 online casino worldwide !
What do you think your future will be made of ?
Digg a hole and loose yourself.

[roccosmanager]

I have just stated that our webmaster is correcting problems on the jackpot winners list. Changes are being made and as soon as it is corrected I will inform you here.

RoccosManager