RoccosCasino.com

[LimitedNRG]

Originally Posted by uungy

Not used to "thinking" thats why I didnt look at it that way.

I "think" they really deserve a bit more than that, however I havent taken it to the arbritator yet.

Thank You uungy for sharing your experience with Rocco's. You've saved me some $$$. I wish you all the best in getting satisfaction. Cheers !

[bridgehajen]

Very funny thread indeed. Schizo-Karl is truly one of the great clowns of our times.

And since no one else pointed it out, I guess I'll have to mention this one: How dumb would you have to obviously rig your software *in practise mode* as well? Hehe...

[lojo]

..and another one gone and another one gone and another one bites the dust - UH!

[GrandMaster]

Blast! I was looking forward to getting 5 iPhones.

[winbig]

Originally Posted by lojo

..and another one gone and another one gone and another one bites the dust - UH!

They really lasted a long time

[lojo]

Went through the back door and opened an account, deposit pages are still there. Freaks.

[uungy]

I have taken this issue up with my Credit Card company, since in the UK the Cards have a responsibility. The response I got was

I have reviewed all the documentation you have supplied to xxxxxxx and I would like to point out the following:

• I appreciate that you are an experienced player, however, the comments you have made regarding the unfair result is in your opinion. You have provided no proof to support your claim.
• There is no guarantee that you would win detailed in the Terms and Conditions and the software was provided so the goods were received.
• There is no proven breach of contract.
• The program was available and you were able to play the game so the merchandise was not defective.

This was after showing them my logs, and pointing clearly to the discrepencies on the games played out by the Dealer

It beats me that they think I am complaining about the "losing streak" (which was a bit strange, as a side point), however I have never claimed that was wrong, as it can't be proven with such a small amount of games.

I have taken this up with the Ombudsman, and have directed them to this site, and hopefully they will make some sense out of it.

[Alexandre]

Originally Posted by lojo

..and another one gone and another one gone and another one bites the dust - UH!

Looks like RoccosCasino is back !
Finally they didn't sell the domain even if we can see an update in their WHOIS info made the 14th of september.
Is 888 aware of this thread ?
I'm asking that because this casino has 100% cloned their software (maybe I'll provide some screenshots later on), opened a company with almost the same name (Global Intersafe for RoccosCasino instead of Intersafe Global for 888), had 888's name written everywhere on their website, etc...in brief, they have made everything to abuse players using 888's brand.
So what happened to the guy behind this scam and to his website ?
He is still alive and his website is still online.
Conclusions:
1. 888 don't care about their brand. We've done the job of spotting RoccosCasino for them and they aren't even capable to finish it.
2. There's a business opportunity here. Actually I'm looking for developers to clone a famous casino software. PM-me for more details (joke).
3. Like always in this industry, players get fooled and pay the bill.

[vinylweatherman]

Originally Posted by uungy

I have taken this issue up with my Credit Card company, since in the UK the Cards have a responsibility. The response I got was
This was after showing them my logs, and pointing clearly to the discrepencies on the games played out by the Dealer

It beats me that they think I am complaining about the "losing streak" (which was a bit strange, as a side point), however I have never claimed that was wrong, as it can't be proven with such a small amount of games.

I have taken this up with the Ombudsman, and have directed them to this site, and hopefully they will make some sense out of it.

It's a cop out by the card company. They are trying tricks like this because they believe the consumer credit act does not apply to purchases abroad. They may also attempt to regard a gambling deposit as a "cash advance" and could try to wriggle out that way.
Claiming the games are rigged is not the best way to mount a claim, unless you can get this verified by an "expert witness". To mount a claim, you have to show the site was a fraud in some way. You would have better luck by showing they have "done a runner" and ditched the website.
As for card companies having a "responsibilty", far from it, almost ANYONE can take VISA or Mastercard, vetting is in hindsight, if they get too many SUCCESSFUL complaints about a merchant, they will withdraw their right to take VISA or Mastercard.
Hopefully, if you made a good case to the ombudsman, you might find you CAN get the money back based on the site using false advertising they mislead you by claiming they are the "UK's most trusted casino", which is a lie because they are using the "Rocco" brand without permission, and have made a false claim about trustworthiness (False because they have not been around long enough to gain any kind of standing).
You can also take a claim before the small claims court.

[uungy]

They seem to be officially dead now. Their website has been giving errors for a while!

It may be the influx of players which caused their servers to crash. I still havent heard from the ombudsman, they take a while!