ROXY PALACE LOCKING U.S. ACCOUNTS TODAY

[Professor]

I just received the following notice:

We would like to inform you that with effect from 1 June 2007 Roxy Palace, Casino Splendido, and Roxy Poker properties will no longer accept bets from US players.

The contribution of bets from US players currently comprises an insignificant amount to the group and most affiliates have low exposure to that market.

Roxy Affiliates properties are well established in Non US Foreign language and English speaking markets having been active there for well over three years now. At present the casinos are offered in English, French, Italian, German and Dutch, and over the next month several other languages will be added.

We would like to thank you for your support and look forward to an even greater contribution going forward.

If you have any further queries, please do not hesitate to contact us.


Thanks and regards,
The Roxy Affiliates Team

[soflat]

Oh that's too bad. I knew something weas up when I didn't receive their weekend mailing.

[footdr]

They owe me money and they said the check was mailed 5/16 but I haven't received it.

[1819]

since i am in an evil state i havnt played there since the bomb hit. it is too bad for the rest of you, that was my fav casino.

[footdr]

Tried to login at Roxy Palace to check status of withdrawal and account locked!!!

Support said all U.S. accounts locked because no longer accepting u.s. player bets.

NICE OF THEM TO GIVE US NOTICE

I requested a list of all my transactions from 1-1-05 to present.

[footdr]

My account was locked. called support . advised all U.S. players accounts have been locked.

Not sure what that means for players who had account balances.

[B]THEY SHOULD HAVE GIVEN ADVANCE NOTICE BUT THEY PROBABLY WANTED TO GET AS MANY DEPOSITS AS THEY COULD BEFORE THEY LOCKED PLAYERS OUT.[/B JACKASSES

[EasyRhino]

Bummer, I never did figure out how their weekly bonuses worked, anyway. Guess I can uninstall now!

[soflat]

They didn't lock ALL the accts just yet.

I'm disappointed they're only telling affiliates so far and not the players. Someone could logon now and deposit only to get locked out in the middle of play.

[jetset]

My account was locked. called support . advised all U.S. players accounts have been locked.

Not sure what that means for players who had account balances.

[B]THEY SHOULD HAVE GIVEN ADVANCE NOTICE BUT THEY PROBABLY WANTED TO GET AS MANY DEPOSITS AS THEY COULD BEFORE THEY LOCKED PLAYERS OUT.[/B JACKASSES

This is really bad - here we are only three days from their withdrawal from the US market and they have apparently not yet had the courtesy to email their US players and arrange for them to make orderly withdrawals from their accounts.

I'm going to speak to the software provider about this because this is definitely not typical Microgaming behaviour.

Is there anyone else who can back up footdr's experience with a similar story?

BTW this group is eCOGRA accredited, and I'm pretty sure the CEO there will be less than happy about this sort of behaviour. I recommend that you make an online complaint at www.ecogra.org/disputes

[jetset]

ROXY AND SPLENDIDO EXIT U.S.A.

But is it being done in a professional manner?

Marketing affiliates for online gambling operations Roxy Palace, Casino Splendido and Roxy Poker were informed by the owners this week that the three venues would be withdrawing from the US market with effect from June 1st 2007. The sites were formerly available to American online gamblers resident outside the 11 states which expressly forbid online gambling.

Interestingly, bearing in mind the previous dominance of US players in the market, the owners say that the contribution of bets from US players to their operations currently comprises "...an insignificant amount to the group and most affiliates have low exposure to that market."

The communication goes on to assure affiliates that Roxy properties are well established in non-US foreign language and English speaking markets, having been active in marketing in this sector for three years. At present the casinos are offered in English, French, Italian, German and Dutch, and over the next month several other languages will be added.

The real downside for Roxy et al players, however appears to be the owner's lack of communication with the US players who use these venues.

Professional online gambling companies shutting out US players in the past have ensured a sufficiently generous time window exists for them to withdraw their funds in an orderly manner, and the arrangements for this have been explained in emails to players giving them details of the exit plan from their perspective.

This does not appear to have been done and, only days away from the announced exit date, this is a sad reflection on the company.