World's Worst Customer Support (MegaSportCasino)

[aodat2]

I sent in an email to them a few days ago about some questions on their connection to KasinoStar.com but did not get an answer, so I went online to their site and asked them a few questions (live support).

This is their response...

You are now chatting with 'Customer Support Operator'
Customer Support Operator: hello
Customer Support Operator: How may I assist you?
Aodat2: Hello there!
Aodat2: I've sent in an email regarding the connection you guys have with KasinoStar.com
Aodat2: and also including other questions too
Aodat2: but till this day, I have yet to get an answer from you guys
Aodat2: may I just know if anyone is actually going to reply to me or not?
Customer Support Operator: We have forwarded your e-mail to our manager and our marketing department and we have no more information about your request
Aodat2: oh... would you be so kind as to check on this issue?
Aodat2: am I suppose to wait on or should I just forget about it?
Customer Support Operator: they will send you an e-mail if they decide to do so
Aodat2: if they decide to do so
Aodat2: interesting
Aodat2: ok
Aodat2: thanks for the info
Aodat2: I'll show this chat in the Bulletin Boards
Aodat2: I'm sure a lot of people would like to know how nice MegaSportCasino is to people who ask
Customer Support Operator: I am very sorry but I really don't have information about this matter and the only thing I can do for you
Customer Support Operator: is to forward you e-mail


For those of you reading this and who are still with this people, you might want to rethink again. Is this how you would like to be treated?

Getting a response like "they will send you an e-mail if they decide to do so"

Good luck if you still decide to stay with them.

[Casinomeister]

... Is this how you would like to be treated?...

No, I would not like this treatment at all. Rude customers suck.

[tim5ny]

No, I would not like this treatment at all. Rude customers suck.

LOL!!!

[Rusty]

Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit

Have no idea why they would be rogued

[cynthial]

no bonus for you mate"

[tim5ny]

Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit

Have no idea why they would be rogued

At least he called you mate and not twat.

[Pinababy69]

Priceless!!

Funnily enough, I had a chat session this morning with a casino who shall remain nameless. I guess they're sick of me, I was chasing up my cashout and I was pissed off with their non-responses. I am usually very polite and business-like, but I was tired this morning and had zero patience. I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP. You don't know how relentless I can be, lol.

Anyway, wouldn't ya know...not fifteen minutes later, notification from MB that my money was there.

[tim5ny]

I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP.

Wow! That scared me when I read it!

[cynthial]

Your not alone Tim, she scares the bejeebus out of me too!

[Pinababy69]

Your not alone Tim, she scares the bejeebus out of me too!

But I luvs ya Cynthia!! I've been waiting for a female sidekick to come along here for ages. You are more than a match for me anyday.