World's Worst Customer Support (MegaSportCasino)

[aodat2]

I sent in an email to them a few days ago about some questions on their connection to KasinoStar.com but did not get an answer, so I went online to their site and asked them a few questions (live support).

This is their response...

You are now chatting with 'Customer Support Operator'
Customer Support Operator: hello
Customer Support Operator: How may I assist you?
Aodat2: Hello there!
Aodat2: I've sent in an email regarding the connection you guys have with KasinoStar.com
Aodat2: and also including other questions too
Aodat2: but till this day, I have yet to get an answer from you guys
Aodat2: may I just know if anyone is actually going to reply to me or not?
Customer Support Operator: We have forwarded your e-mail to our manager and our marketing department and we have no more information about your request
Aodat2: oh... would you be so kind as to check on this issue?
Aodat2: am I suppose to wait on or should I just forget about it?
Customer Support Operator: they will send you an e-mail if they decide to do so
Aodat2: if they decide to do so
Aodat2: interesting
Aodat2: ok
Aodat2: thanks for the info
Aodat2: I'll show this chat in the Bulletin Boards
Aodat2: I'm sure a lot of people would like to know how nice MegaSportCasino is to people who ask
Customer Support Operator: I am very sorry but I really don't have information about this matter and the only thing I can do for you
Customer Support Operator: is to forward you e-mail


For those of you reading this and who are still with this people, you might want to rethink again. Is this how you would like to be treated?

Getting a response like "they will send you an e-mail if they decide to do so"

Good luck if you still decide to stay with them.

[Casinomeister]

Originally Posted by aodat2

... Is this how you would like to be treated?...

No, I would not like this treatment at all. Rude customers suck.

[tim5ny]

Originally Posted by Casinomeister

No, I would not like this treatment at all. Rude customers suck.

LOL!!!

[Rusty]

Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit

Have no idea why they would be rogued

[cynthial]

Originally Posted by Rusty

no bonus for you mate"

[tim5ny]

Originally Posted by Rusty

Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit

Have no idea why they would be rogued

At least he called you mate and not twat.

[Pinababy69]

Priceless!!

Funnily enough, I had a chat session this morning with a casino who shall remain nameless. I guess they're sick of me, I was chasing up my cashout and I was pissed off with their non-responses. I am usually very polite and business-like, but I was tired this morning and had zero patience. I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP. You don't know how relentless I can be, lol.

Anyway, wouldn't ya know...not fifteen minutes later, notification from MB that my money was there.

[tim5ny]

Originally Posted by Pinababy69

I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP.

Wow! That scared me when I read it!

[cynthial]

Your not alone Tim, she scares the bejeebus out of me too!

[Pinababy69]

Originally Posted by cynthial

Your not alone Tim, she scares the bejeebus out of me too!

But I luvs ya Cynthia!! I've been waiting for a female sidekick to come along here for ages. You are more than a match for me anyday.