I don't like this! Account transfer

[jetset]

A QUESTION OF RESPECT

A hint for operators - ask players before shunting them to another online gambling venue.

Online casino players at the Breakaway, Connect2 and Sci-Fi venues were critical this week of an email telling them that they were being transferred to another company....and another software platform, without prior consultation.

In an email headed "Important Changes to your Account" players were told that due to "recent legislation in the US", several casinos have stopped taking American players, including the RealTime Gaming powered Breakaway, Connect2Casino, and Sci-Fi-casino operations. These online casinos are owned by the Norwegian group PlaySafe Holding AS working on a Netherlands Antilles license.

"Fortunately, an agreement has been made to transfer your account to Pantasia," the email continues. "Pantasia has arranged for the secure transfer of your account information from the aforementioned casinos. Your data remains completely safe, and you can access your casino account by logging in to Pantasia with your account xxxxxxxx and your existing password."

All of this was apparently done unilaterally and without consulting the players involved, and this is disquieting from a privacy angle. Most online players do not like to be arbitrarily shunted, along with personal details to another casino with which they may not be familiar, or in this case to a different software platform (Pantasia operates on the Rival software platform)

A representative from the Rival software company which licenses Pantasia Casino posted at the Casinomeister information portal forum:

"As far as I know, those casinos left the US market and transferred their player database to Pantasia. I understand your unease, but rest assured it is a common enough transaction these days and that your information is secure on the Rival servers. No banking details (credit card, bank account, Neteller, etc.) were transferred. Aside from this transaction, there is no connection/affiliation between those casinos and Pantasia."

Characterising this sort of move as "common practice" does not make it right, as players were quick to point out. To do so without first asking those involved indicates a lack of respect for choice. Not all players will be happy about this sort of arbitrary *transfer* and to just bull ahead with it, presenting the player with a fait accompli, suggests a lack of player sensitivity by the transferrer.

[Mike031]

The problem was for me, that there was nothing written in my Email, which Casino had transfered my datas to them and i didn't know, with which accountname and with which password i should log in on pantasia, because nobody was written in this email!

i must first ask the live chat from pantasia, to understand, what really happens, because i couldn't remember, that i'd registered any account on this casino, btw. i don't knew this casino before!

as i asked the chat support, they told me only, that my account was withdrawn from "see five" (what is this for a casino please? *lol*) but i know, that they mean "Sci-Fi"

Sad enough, that they couldn't write their own partner name, but i'm not a US-Player and my account is certainly also on Sci-Fi available, so i don't understand the sin of this transaction!?

[vinylweatherman]

Surely it is not beyond the wit of players to open their OWN accounts directly, these transfers do nothing for the players that they could not do themselves. The E-mail should only go as far as making a recommendation, and offering a transfer service for those players who express an interest.
Players might like to try a casino other than these, and do not want to have an account on file lest it comes back to bite them years from now, such as being accused of having multiple accounts.

[winbig]

On a semi-related note:

What's up with the end of the last sentence?

Receive $7 absolutely free just for signing up! Login for real, then click on the $7 free token in the cashier. Click claim to instantly receive $7 free! Please note, only one account per household, computer, and or IP address may receive promotions.

OR IP address?

Can we say "dynamic IP's"? That portion needs to be taken out IMO. It's a borderline FU clause...they could say you have multiple accounts if someone in your area happens to play there and you get their old IP address when you log in at some point.

[Addisyn]

I concur with all of you. When I was notified I had an account with Pantasia it sent chills through me. My information is being tossed around without my express permission. So wrong!

If I wish to play with your casino trust me I will make an account. Since I was forced to have an account with this casino you can bet (no pun intended) I won't be playing with them!