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neteller account closed?!
i just logged into my neteller account and read this:
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| The Following User Says Thank You to Chipeez For This Useful Post: | ||
whooosh (11th April 2007) | ||
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it happened to me once when i loggin using other computers.
i think they are very sensitive user's IP. just call them or talk to their live chat. they asking to you security question and it will be fine. |
| The Following User Says Thank You to pstnpstn For This Useful Post: | ||
whooosh (11th April 2007) | ||
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IP
Suddenly logging in from a different IP will cause this. I had this after installing a PC at my Mum's house.
If this is the problem, a phonecall should sort it out. If you know you are going to be using a different IP it is worth contacting Neteller in advance to avoid this inconvenience. There are likely to be other flags that can cause account locking, such as a sudden change in transaction patterns. I believe Neteller can add another IP address to your list of likely access points, but with so many providers now using dynamic IP addresses I expect the lock will more likely be triggered when the IP seen is outside the range that would normally be allocated. In my case, I was happily using NTL IP addresses, but after a few from Tiscali I had to contact Neteller support. My account now works fine on both these broadband accounts. Accessing through WiFi on a laptop will very likely cause this issue.
__________________
http://www.vinylweatherman.net The woefully out of date guide to Fruit Machines on the UK Motorway network. |
| The Following User Says Thank You to vinylweatherman For This Useful Post: | ||
whooosh (11th April 2007) | ||
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thank you for the quick help. i talked to live chat and they opened my account again. i asked her, why it was closed and the answer was
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When i travel, if i intend using Neteller, they suggest you phone them when you arrive in the new country before you access your account. I think it's a sensible security feature personally, if a bit of a pain, although when i went to Vegas, I accessed it without problems there and when I got back without phoning them (I had emailed them in fact but they told me to phone from vegas so maybe the email acted as the OK).
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