Pinababy69
RIP Lisa
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
Hi all, long time no talk. Sorry my first post back has to be a bit controversial, but I need some honest feedback. I was aware that most RTG's have that max cashout rule on some coupons and no deposit bonuses. What are people's experiences with comp points? I'm not looking to slam what I consider to otherwise be a trustworthy casino, but I think my situation can be looked at in two ways...so just want some opinions.
I redeemed $10 worth of comp pts and played them earlier today, and lo and behold managed to work them up to $1000 which I cashed out. After cashing out, a lightbulb went on in my head and I thought I'd better check out the T&C's re: comp points. What they state is that all no deposit bonuses, manager bonuses, loyalty bonuses, comps, forum bonuses, birthday bonuses have a 15X playthrough and a 10X max cashout. The problem with that is....when you redeem your comp points they don't show as a bonus with a playthrough requirement in the cashier. They show as withdrawable cash with NO playthrough. So how can they be considered a bonus, and thus held to the 10X max cashout rule? I can sort of see it both ways, but the wording is a bit ambiguous.
Long story short, I wrote to the manager to inquire, and was told that unfortunately I am only entitled to the 10X, or $100. His reply stated that because they are considered a "bonus", they are held to the max cashout rule. Again, I say, if they are a bonus, why no playthrough requirements? He also mentioned that because all play (deposit plus bonus) counts toward the comp pts accruing, that is why they are considered bonus money. Well, in this case I've taken I think one coupon on my last six deposits and 90% of these points (or 9 dollars worth) were accumulated from a straight deposit (my last one). That is probably irrelevant, as it would then have to be judged on a case to case basis. But my bottom line is that if they are intended to be "bonus" money, then they should show as such in the cashier when redeemed. Any thoughts?
I redeemed $10 worth of comp pts and played them earlier today, and lo and behold managed to work them up to $1000 which I cashed out. After cashing out, a lightbulb went on in my head and I thought I'd better check out the T&C's re: comp points. What they state is that all no deposit bonuses, manager bonuses, loyalty bonuses, comps, forum bonuses, birthday bonuses have a 15X playthrough and a 10X max cashout. The problem with that is....when you redeem your comp points they don't show as a bonus with a playthrough requirement in the cashier. They show as withdrawable cash with NO playthrough. So how can they be considered a bonus, and thus held to the 10X max cashout rule? I can sort of see it both ways, but the wording is a bit ambiguous.
Long story short, I wrote to the manager to inquire, and was told that unfortunately I am only entitled to the 10X, or $100. His reply stated that because they are considered a "bonus", they are held to the max cashout rule. Again, I say, if they are a bonus, why no playthrough requirements? He also mentioned that because all play (deposit plus bonus) counts toward the comp pts accruing, that is why they are considered bonus money. Well, in this case I've taken I think one coupon on my last six deposits and 90% of these points (or 9 dollars worth) were accumulated from a straight deposit (my last one). That is probably irrelevant, as it would then have to be judged on a case to case basis. But my bottom line is that if they are intended to be "bonus" money, then they should show as such in the cashier when redeemed. Any thoughts?