Superior Casino - bad experience

[Nifty29]

Hi Gang

I have been playing a little over the past few weeks at Superior Casino (Rival software). I deposited about 5 times (small amounts) without cashing out.

Anyhoo, I actually won something, so I requested a payout after transferring the cash to the sportsbook etc. The website said 24 hours, so I waited, then realised it hadnt been looked at yet, so contacted Live Help who informed me that I hadnt requested any payout, only transferred the funds to the sportsbook. OK. I actually had the confirmation sitting on the screen in front of me, but the rep said I basically didnt know what I was talking about, and they put the request through for me and said I would be paid today.....and I was paid as he promised. He was rude, but at least I got the money.

Imagine my surprise when I received less than I requested, and was told that:

There is a $15 withdrawal fee for Neteller - WTF??

Well its the first time ever I have been charged a fee for a neteller cashout - what a crock of &^%$.

The amount I cashed out was $150......and I paid a 10% premium to get it.

Well at least there is more room on my hard drive now.....

[tennis_balls]

yep....that's pretty stupid of them to charge a fee like that. That happens sometimes with small sportsbooks. They don't understand the casino biz so they ding you with that fee. I would guess Rival would take issue with them for that sort of petty nickel & diming.

thanks for the heads up. i was going to give them a try.

[mrracetrack]

I sent 4 e-mails to them... 3 to the casino... one to the sportsbook... and have NOT received any reply from them at all.

The first one was sent on Feb. 28th. Today is March 23rd.

Maybe they are backlogged...

Superior Casino... PASS!!!

[Superior]

Checking into this now.

[Nifty29]

Well I guess thats kinda promising...... but there would have to be some improvements to get me back there.

I wont post the live chat transcript until I see what remedies are put in place. I dont want to tarnish a casino's reputation if they are willing to admit errors and change the way they look after their customers.

[Superior]

Hi,
Can you PM me the chat transcript so I can see it?
Thanks

[jinnia]

I hope you are looking into why a players/potential players emails are going unanswered, Superior!?

[unicorn40]

I hope you are looking into why a players/potential players emails are going unanswered, Superior!?

Yes, that would be a good start also......Nothing turns you off a place more than not being answered, esp. in a timely manner.

[mrracetrack]

Four days and counting... without a response from the Superior Casino rep...

Just like my e-mails to them... no response for...ONE MONTH and counting... BUT... I HAVE gotten "spam" from them... so I know that they CAN send an e-mail to me if they want... but obviously... THEY DON'T.

I don't see this casino/sportsbook lasting too long with the extremely poor "customer service" they have exhibited.

[kavaman]

I had the exact same problem when sending an email to them.The reason was that the email did not go to them.
I opened up a gmail account and emailed from there.
They assured me that they did not have any kind of problem recieving emails, and that it was my email that had problems but it seems that they actually have some kind of problems with their email servers, as other player emails have gone unanswered.
Use the live chat function!!

-kavaman