Aspinalls: Very strange Support advice

[loganberry]

Just tried to register an Aspinalls Real account, but after submitting the required information, e,g, name, dob, country, etc. I got a box with the following information:

Welcome to Aspinalls Online Registration Secure connection

System error

An illegal operation was performed

I tried to register twice more, but both times the same thing happened, so I contacted the Online chat support.

Their advice?
1 possibility is you've already registered an account because that error message is reflected when trying to register an account that you've already registered at the same computer, so i suggest you try and register at a different station, maybe even internet cafe and use the account number that you get..

Err...no...I have only had this computer for 2 weeks.

And Err again....I thought that using a shared IP address is shared is a big no-no, even for registering an account.

Any thoughts on this one?

[vinylweatherman]

Aspinalls are now Microgaming. This is the sort of thing you can expect from now on, as well as 4 hour monthly updates, nearly 1 Gig of hard drive occupied etc......


Ignore CS, this is clearly a bug, and following their advice could well get the account audited and winnings confiscated due to the shared IP issue if anyone else has used the same internet cafe to register their accounts (perhaps after advice from CS ).

[Aspinalls]

Hi Loganberry,

Please let me know which country you are trying to register from?

Please note that Aspinalls unfortunately does not accept any players from the US at this stage.

Also, details will be migrated for players who already have Aspinalls accounts. There is no need to register a new account if you are a current member.

As a bonus, all players, new and current, will be eligible for both the £60 Freeplay bonus, as well as the initial match bonus offered on Aspinalls.

As far as I know, this is the first migration ever from Playtech to MGS, so there might be a couple of unforseen hiccups here and there, but I can assure you that all issues will be dealt with as swiftly as possible.

If anyone has any queries, please feel free to PM me here on Bryan's board.

Best Regards
Aspinalls Casino

[Casinomeister]

Loganberry is non-US BTW.

[Tagdog]

Am I correct in thinking that Aspinalls in now part of the VPL group and no longer associated with Golden Palace?

[Casinomeister]

Am I correct in thinking that Aspinalls in now part of the VPL group and no longer associated with Golden Palace?

Yes, you are pretty much correct. But they are separate in a sense since they have separate branding.

[Aspinalls]

Am I correct in thinking that Aspinalls in now part of the VPL group and no longer associated with Golden Palace?

Hi Guys,

I know you hate thes kind of answers, so I apologise in advance

As you know, Aspinalls is a land based operation, and very much a business on their own. VPL is involved purely in the marketing and support for this particular brand online, but Aspinalls does not form part of the VPL group.

So, for all intents and purposes, as far as players are concerned, Aspinalls is now part of VPL... even though it's not.

If there are any questions, queries or suggestion, please don't hesitate to shoot them my way.

Regards
Schalk

[andyhinckley]

Hi Schalk,

So old customers of Aspinalls when they where Playtech are allowed the free £/$/€60?

And if they lose the free £/$/€60 are they allowed the £/$/€200 sign up bonus?

Ta

Andy

[Aspinalls]

Hi Schalk,

So old customers of Aspinalls when they where Playtech are allowed the free £/$/€60?

And if they lose the free £/$/€60 are they allowed the £/$/€200 sign up bonus?

Ta

Andy

Yes. Players who registered and played at the old Aspinalls are also eligible for both the Freeplay offer, as well as the 100% Match. It's kind of a "Welcome to our new casino" gift.

The 60 Free is a ND Bonus, so even if you win using the freeplay, you are eligible for the 200 SUB.

Regards
Schalk

[thetic]

Can someone provide a link to the casino so I can have a wee gander!

Have tried www.aspinallscasino.com but this just takes me to Golden Casino...

Googling not worked either! (Ready to be slapped down here when it turns out how ridiculously easy it is)

Many thanks in advance.

EDIT: Found it www.aspinallsonlinecasino.com works!