Intercasino/ECash/Neteller Withdrawal Nightmare

[mongol80]

On 13 January, I e-mailed Neteller requesting a bank wire withdrawal back to my bank account in Australia for 6500 USD. I gave them all my bank details. I had previously successfully withdrawn through bank wire once last November.

On 16 January, this money was deducted from my Neteller account. I received an e-mail saying the money would be in my bank account in one to ten business days.

On 30 January, the money is not in my account. I ring Neteller and they tell me they are experiencing delays. I am asked to e-mail memberwire which I do three times but I never receive any reply. Attempts to contact by phone are met with conflicting information, some say that my memberwire went through and some say that it hasn't been processed. I am also asked to scan through a copy of my bank account as evidence that I did not receive my funds.

On 10 February I send over a scan of my drivers' licence and passport to Neteller for certification. A week later, there is no reply.

On 13 February, I finally receive an e-mail from memberwire that all accounts in USD regardless of country cannot have wires processed. My money is returned to my Neteller account.

On 15 February, I withdraw most of my Neteller balance (this includes winnings between January 13 and to date) onto my InterCasino ecashdirect account and attempt to withdraw half of it by bank wire. I do some play on the rest. Eventually I play through ten times my balance and end up with about a $350 net profit. I receive an e-mail from ECashDirect stating that I have sent through all the necessary documents and that they will process my bank wire withdrawal.

On 16 February I receive an e-mail saying that my withdrawal had been stopped. It did not give a reason. I ring up ECashDirect and find out that I had been the subject of a security check and I needed to scan them a copy of my passport, credit card, drivers' licence, electricity bill, and a signed letter stating why I had attempted to withdraw by check after depositing via Neteller. I duly do so, and receive confirmation that they have received the documents, but that the review will take about "2 business days".

I am sick and tired of being put through all this ringmarole and I now doubt whether there is any chance I will EVER receive the money. This has taken so long that it is affecting my work and my life. I think the worst case scenario is failing the security check and hence having all my funds confiscated by ECashDirect. Otherwise I may be forced to withdraw back to Neteller, whose atrocious customer service has indicated that I will probably not receive my money for several months.

Any users or Casinomeister experts have any advice for me?

[mikepipe]

if we know the whole story - and i have no reason to doubt, i can not see, why you should fail the security check. Dont be afraid: its intercasino, not a crookish, crappy "YOUALWAYSWINWONDERLANDCASINO".

And there is another point in your post, i want to comment.
You mention that this touches your entire life and work. As you said, it s a 350$ net profit.
I do find this probematically - you really should not allow such a case to substantially disturb your life.
How could you ever enjoy a relaxed gambling session, if things like these can touch you?
all the best to you!

[mongol80]

The $350 isn't the problem. This was my net result on that individual playing session I did at Intercasino. The problem is that I have about $10k stuck in cyberspace that I have been unable to withdraw since January.

[kangamick]

Originally Posted by mongol80

On 13 January, I e-mailed Neteller requesting a bank wire withdrawal back to my bank account in Australia for 6500 USD. I gave them all my bank details. I had previously successfully withdrawn through bank wire once last November.

On 16 January, this money was deducted from my Neteller account. I received an e-mail saying the money would be in my bank account in one to ten business days.

On 30 January, the money is not in my account. I ring Neteller and they tell me they are experiencing delays. I am asked to e-mail memberwire which I do three times but I never receive any reply. Attempts to contact by phone are met with conflicting information, some say that my memberwire went through and some say that it hasn't been processed. I am also asked to scan through a copy of my bank account as evidence that I did not receive my funds.

On 10 February I send over a scan of my drivers' licence and passport to Neteller for certification. A week later, there is no reply.

On 13 February, I finally receive an e-mail from memberwire that all accounts in USD regardless of country cannot have wires processed. My money is returned to my Neteller account.

On 15 February, I withdraw most of my Neteller balance (this includes winnings between January 13 and to date) onto my InterCasino ecashdirect account and attempt to withdraw half of it by bank wire. I do some play on the rest. Eventually I play through ten times my balance and end up with about a $350 net profit. I receive an e-mail from ECashDirect stating that I have sent through all the necessary documents and that they will process my bank wire withdrawal.

On 16 February I receive an e-mail saying that my withdrawal had been stopped. It did not give a reason. I ring up ECashDirect and find out that I had been the subject of a security check and I needed to scan them a copy of my passport, credit card, drivers' licence, electricity bill, and a signed letter stating why I had attempted to withdraw by check after depositing via Neteller. I duly do so, and receive confirmation that they have received the documents, but that the review will take about "2 business days".

I am sick and tired of being put through all this ringmarole and I now doubt whether there is any chance I will EVER receive the money. This has taken so long that it is affecting my work and my life. I think the worst case scenario is failing the security check and hence having all my funds confiscated by ECashDirect. Otherwise I may be forced to withdraw back to Neteller, whose atrocious customer service has indicated that I will probably not receive my money for several months.

Any users or Casinomeister experts have any advice for me?

Hi Mongol, i also to am from Mebourne. I now have a neteller card but before i got the card i used to withdraw by cheque. Cheques from ecash take about 2 weeks to arrive & cheques from neteller take about 1 week. Put the money back into neteller and withdraw by cheque. ANZ takes 3 weeks to clear the cheque and National bank takes about 6 weeks to clear. Not sure about Westpac or Commonwealth but i hopre that helps. If you play poker and are making more that $2000 a month i suggest a neteller card

[winbig]

Originally Posted by kangamick

Hi Mongol, i also to am from Mebourne. I now have a neteller card but before i got the card i used to withdraw by cheque. Cheques from ecash take about 2 weeks to arrive & cheques from neteller take about 1 week. Put the money back into neteller and withdraw by cheque. ANZ takes 3 weeks to clear the cheque and National bank takes about 6 weeks to clear. Not sure about Westpac or Commonwealth but i hopre that helps. If you play poker and are making more that $2000 a month i suggest a neteller card

I forget which thread it is (there's about a million active Neteller threads here), but anyways, another person was told that Neteller cannot send out any checks/bank transfers that are in USD. If I remember right, they were told to register a bank account in their native currency, and go from there.

[kangamick]

Originally Posted by winbig

I forget which thread it is (there's about a million active Neteller threads here), but anyways, another person was told that Neteller cannot send out any checks/bank transfers that are in USD. If I remember right, they were told to register a bank account in their native currency, and go from there.

If thats the case get your neteller account changed to GBP and withdraw in that.

[mikepipe]

Originally Posted by mongol80

The $350 isn't the problem. This was my net result on that individual playing session I did at Intercasino. The problem is that I have about $10k stuck in cyberspace that I have been unable to withdraw since January.

oh - i see- that s much different.
hope you ll get them soon

[mongol80]

The problem is that the money is stuck in InterCasino at the moment pending a security check (although I am still able to play there). I was wondering whether it is legal to withdraw from ECashDirect as a cheque or a bank wire if I have deposited by Neteller to begin with.

Forget about getting a Neteller card. I've tried to certify twice and they never make any progress.

[Nifty29]

Ive been using Neteller for years and am still doing so as a VIP member- I got my neteller debit card without any hassle at all and use it extensively.

You can only withdraw $1000 a day, and it costs $2, but as soon as a casino pays me I can have some cash in my hand within the hour from an ATM. I had a $5000 win once and just did the max each day and that was cool...no banks or clearing time etc.

The only annoying thing is that they convert the USD to CAD to withdraw to the card, and then display the card balance in USD so it can be a little confusing. I am getting fleeced a little but Im prepared to pay the premium to get my cash almost immediately.

All I had to do for certification was send some ID via email and register a valid VISA card - I dont think the VISA is a pre-requisite though.

If all your ID is in order there shouldnt be a problem.

Intercasino is beyond reproach. Ecash Direct are very security-conscious...if you made a large deposit via one method, and then made a large withdrawal via another within a short space of time it probably raised some red flags. I am sure they will sort it out if it is all legit.

You might also consider Moneybookers as they do direct transfers to and from Australian banks which reach you within 1-3 business days without any hassles. Very small fee to withdraw and deposits via direct transfer are free.

[mongol80]

Neteller say that all customer certifications are delayed. I have not heard from them at all after sending the documents in over a week ago. A friend of mine attempted to do the same 2 1/2 weeks ago and has also not heard from them.

ECashDirect say they will "get back to me within the next 48 hours". They clarified that it was permissible for me to withdraw via any method, regardless of the method of deposit. I hope I don't fail my security check.