
Originally Posted by
vinylweatherman
I too had one hell of a problem getting money out of Neteller, despite me being in the UK. I had to phone 4 times, and be VERY insistent, but eventually managed to get them to take the issue seriously. After two broken promises, and some misinformation, I was able to establish the following:-
1) They changed back end systems on Jan 1st, and can no longer process UK Bank Transfers to banks registered only by UK Sort Codes and account number. They now need to have the IBAN and/or SWIFT code. Unfortunately, they did not tell customers, or even CS it seems. In the end, I went for an old fashioned cheque. This was processed the same day, and arrived last Saturday (3 days instead of the normal 2 - not bad).
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