Neteller must be totally over U.S. customers closing their accounts

**mgibson99** · 22nd January 2007, 08:28 PM

I have been a VIP customer for the last 3 years. I know that Neteller has made a ton of money off the fees from my transactions (paid for by the casinos).

I just called to close my account, and the entire conversation from start to finish lasted about 20 seconds. Not even a "thank you for your business", or "are you sure you want to close your account?", or "is there anything we can do to keep your business?".

They must be getting absolutely hammered with U.S. account closures, so they don't even bother thanking them or trying to save them. Not that I blame them of course, but it just seems such a sad way to go out in my opinion.

**trips to win** · 22nd January 2007, 08:33 PM

and think it's a shame that they couldn't have covered their greedy asses by accepting other merchants besides casinos and sportsbooks. Serves them right in my opinion and they will get theirs in the end. What goes around comes around-

**soflat** · 22nd January 2007, 08:46 PM

They are probably going to have to let a lot of the employees go, so I wouldn't expect to get a cheery customer service rep right now.

I'd feel kind of bad for the company if they hadn't charged such high fees and provided such minimalistic services while they were basically the only game in town.

**winbig** · 22nd January 2007, 08:57 PM

Why would they want to keep you as a customer? They know they won't make a dime off of any US customers...Where would you spend money that's in your Neteller account if you're in the US?

**Jtmoney** · 22nd January 2007, 08:59 PM

I remember earlier on when Paypal was the big monster and Neteller was in 3rd place behind Firepay. Neteller was happy to get anyone to signup back then. When Paypal decided to drop gaming and Firepay messed up with their high withdrawal fees and 5 to 10 day waiting period to cashout from a casino. Neteller quickly rose up and became very arrogant. Some of their customer support sounded like they smack gum on the phone, while saying "We don't want to enable your insta-cash feature. Since you called and had it turned off in the first place."

**mgibson99** · 22nd January 2007, 09:51 PM

Originally Posted by winbig

Why would they want to keep you as a customer? They know they won't make a dime off of any US customers...Where would you spend money that's in your Neteller account if you're in the US?

As I said in my post....I don't blame them and I understand the reality of what is going on. On the other hand, I am in a service oriented business myself, and I know that sometimes a "customer friendly" attitude can pay off down the road. Things can change (think prohibition). If the U.S. landscape changes in regards to online gambling, there will be a flood of U.S. players getting back into the market. If that were to ever happen (big if), Neteller may not be the only game in town when it does. Taking an extra 60 seconds to thank someone for thier past business might be the difference between someone going back to Neteller, or going somewhere else. That's all I'm saying.

**tennis_balls** · 22nd January 2007, 09:58 PM

Originally Posted by mgibson99

Taking an extra 60 seconds to thank someone for thier past business might be the difference between someone going back to Neteller, or going somewhere else.

I don't it's a realistic expectation for a Neteller rep to take an extra step to do anything right now. I would imagine their reps are very busy and 90% of the callers are probably quite angry and difficult.

**mgibson99** · 22nd January 2007, 10:10 PM

Originally Posted by tennis_balls

I don't it's a realistic expectation for a Neteller rep to take an extra step to do anything right now. I would imagine their reps are very busy and 90% of the callers are probably quite angry and difficult.

I'm sure you are right. It has to be chaos at Neteller right now. Funny thing is, why would anyone be angry at Neteller? They didn't create this situation, and given the legal climate, they really didn't have much of a choice but to stop serving the U.S. market.

**winbig** · 22nd January 2007, 10:14 PM

Originally Posted by mgibson99

Funny thing is, why would anyone be angry at Neteller?

Well let's see here:

1. No notice
2. No notice
3. No notice
4. Making it hell to get your money out of there.
5. Making you wait 6 weeks to get your money.

Need I go on?

**mgibson99** · 22nd January 2007, 10:26 PM

Originally Posted by winbig

Well let's see here:

1. No notice
2. No notice
3. No notice
4. Making it hell to get your money out of there.
5. Making you wait 6 weeks to get your money.

Need I go on?

I'm with ya. Didn't think of that because it just so happens that I did not have any money in my account (I transfer it over to my bank account as quickly as I can after it hits my Neteller account), and I did not have any transactions pending when this blew up. Ironically, there have been very few times that I did not have some money in play in one form or another at Neteller. If this has happened almost any other time, I probably would be hassling right now with a casino, Neteller, or both. Then I would be angry........