Hype Gaming-Balance problem

[Fighter]

I see always on the top of the screen my "USER NUMBER" and
my "Balance: 888,888.88"!

My "Balance" not make update!

I have "0 Credits" for playing, why on the top screen my
"Balance is 888,888.88"?

Please help!!!

[mikepipe]

Don´t worry. That´s normal (for hype).
Only one of several reasons for me, not to play there anymore.

[HypeTristan]

Hello,
To clarify, this bug is not 'normal' behaviour at all.
I passed this bug onto the software developers, they told me they haven't seen it for at least 3 months.

So we may investigate further and resolve it, can you please provide me with the following information, either in a PM or directly to the thread.

- Your version of windows
- A Screenshot of the error in action (HOWTO)
- Your Hype UserID
- Real or play money account

I've PM'd you my email address if you prefer to send it that way.

Thanks,
Tristan.

I see always on the top of the screen my "USER NUMBER" and
my "Balance: 888,888.88"!

My "Balance" not make update!

I have "0 Credits" for playing, why on the top screen my
"Balance is 888,888.88"?

Please help!!!

[winbig]

Hello,
To clarify, this bug is not 'normal' behaviour at all.
I passed this bug onto the software developers, they told me they haven't seen it for at least 3 months.

So we may investigate further and resolve it, can you please provide me with the following information, either in a PM or directly to the thread.

- Your version of windows
- A Screenshot of the error in action (HOWTO)
- Your Hype UserID
- Real or play money account

I've PM'd you my email address if you prefer to send it that way.

Thanks,
Tristan.

Maybe they can also take out | let american players know that Neteller & Firepay aren't an option to deposit too.

Not only are they still an option for players in the casino software, there is no mention of it on the banking page of hypegaming.com either. Neteller pulled out of the US market a long time ago. How long does it take to at least update the website?

[brianzz]

This seems to be happening to alot of players, just check out the last few pages of winning screenshots, exact same thing at the top with the balance deal.

[winbig]

This seems to be happening to alot of players, just check out the last few pages of winning screenshots, exact same thing at the top with the balance deal.

Yep...just read through the Hype Gaming thread, and you'll see alot of complaints about the same issue too.

Ho hum, we'll just wait another 8 days for a response. (Notice the date of the OP)

[Ewooky]

Hello,
To clarify, this bug is not 'normal' behaviour at all.
I passed this bug onto the software developers, they told me they haven't seen it for at least 3 months.

So we may investigate further and resolve it, can you please provide me with the following information, either in a PM or directly to the thread.

- Your version of windows
- A Screenshot of the error in action (HOWTO)
- Your Hype UserID
- Real or play money account

I've PM'd you my email address if you prefer to send it that way.

Thanks,
Tristan.

Hi I have exactly the same problem. my balance display "88.888.888$" in both mode real and play.

I asked to a rep and the answer was :

"Do you have your bits and flash up to date?" what???
Then, ...the unfamous "please, reboot"
and then ... "Bye, thanks for contacting us" wtf! I was in the middle of my explanation here! and my balanace is still displaying trash...

[kavaman]

Yeah i get the same problem also. Please try to get it fixed.

-kavaman

[vinylweatherman]

Reboot MAY work, but only where the error appears after some time of normal behaviour. Reboot is necessary due to bad software design in that it degrades part of the resident OS.
However, if the error keeps repeating itself, continually rebooting treats the symtoms, not the underlying cause.
In one case of a negative balance, a player made a deposit and found the amount of the negative balance had been deducted, suggesting the error was on the server, and not a local display error due to "bad bits" or an old flash application.
"bad bits" can be caused by the "innoculate" function of some security software, and can only be cured by removing the innoculation. There is a special flash full removal tool that will remove any of these "bad bits" before installing flash player. Updating flash the normal way will not help.

[HypeTristan]

Yeah i get the same problem also. Please try to get it fixed.

-kavaman

Kavaman,

Can you please provide me with the following information, either in a PM or directly to the thread.

- Your version of windows
- A Screenshot of the error in action (HOWTO)
- Your Hype UserID
- Real or play money account

I've PM'd you my email address if you prefer to send it that way.

Thanks,
Tristan.