Mummy's Gold, What gives?

[winbig]

Ok, is this annoying or what?

You visit a casino website. First thing you see is this CHAT WINDOW popping up out of the blue as soon as the page loads - Not clicking on *anything* - telling you about their bonuses. I played along for a bit, and this is the log.

I for one, HATE it when *anyone* tries to get me to do something on "the spur of the moment". It's like an infomercial, but for gambling. They try to get you all hyped up so you won't rationally think, and find out all the details of an offer before you buy. Can we say "Impulse buying"?

I would expect this tactic out of a rogue casino, NOT mummy's gold.

This issue was addressed in a previous thread. The only difference is it was PLAYTECH casinos using this tactic, and AFTER you have already signed up and logged into the casino for the first time. They would start chatting you up within the casino software.

Jenny Says: Hey wait! Why not play on us for an hour? We'll give you $500 and 60 minutes to make all the money you can... what have you got to lose? CLICK HERE.

Jenny Says: And best of all you can be playing for free in just minutes!

Jenny Says: Please type 'HI' or 'HELLO' in the space below to let me know you are there...

You: hi

Jenny Says: Hi, thanks for chatting with me! We're so sure you'll love Mummy's Gold Casino that we're willing to let you play for a whole hour with our $500! Just CLICK HERE.

Jenny Says: Mummy's Gold is powered by the multi-award winning Microgaming software and offers world class games directly on your home computer.

Jenny Says: Choose from any of our hundreds of games, including progressive jackpot games, table games, video poker, slots and others!

Jenny Says: This $500 for 60 minutes offer is only available for a limited time, why not give it a try?

You: are you alive, or a bot?

Jenny Says: So, what do you say? Would you like a link back to our casino?

Jenny Says: I'm a real person.

You: lol, then you can tell your marketing people that this is the most annoying thing to be hit up by sales people when they visit a website.

[Casinomeister]

Yeah - I agree this is annoying. I kept asking her if she's hot, and she wouldn't answer me.

[winbig]

Yeah - I agree this is annoying. I kept asking her if she's hot, and she wouldn't answer me.

I've alerted their rep here to this thread. Hopefully they'll comment soon.

Also, their advertising of this promotion is very misleading. They state on the main page: "We will give you £500 and 60 minutes to make as much money as you can.".

But at the END of the T&C (#16 out of #20) for this promotion it states:

The maximum amount that can be won and transferred into your real account for this promotion is £100. Any amount over that will be null and void.

[Palace Group]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: She is hot

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group

[winbig]

Hi all,

Thanks for the feedback. I will see what we can do about the pop ups. It is something we had for a while now and to be honest this is the first complaint.

Casinomeister: She is hot

I'll feedback to you once a descision is made.

Kind regards,

The Palace Group

Thanks


I'm honestly surprised you haven't previously had any complaints. To me, it's an unsolicited chat request, and I consider it a form of spam.

It's no different than going to a car lot or other retail store, and having sales people run over each other to get to you.

[Palace Group]

Hi,

I appreciate the feedback. It is honestly the 1st negative feedback we have had.
I will will you all posted as to how we decide to procede.

Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

Have a great weekend and I will keep you posted.

Regards,

Darran

[Jtmoney]

Winbig I think you have too much time on your hands

[winbig]

Winbig I think you have too much time on your hands

You just noticed that?

My work & school is on the computer. I'm here pretty much all day anyways

[vinylweatherman]

Hi,

I appreciate the feedback. It is honestly the 1st negative feedback we have had.
I will will you all posted as to how we decide to procede.

Honestly we do not mean for it to be intrusive, just a fun different way of passing on information.

Have a great weekend and I will keep you posted.

Regards,

Darran

Make that two then, First off, it perpetuates the misleading impression that ALL winnings can be kept after the free hour. This was cause for complaint earlier, and when this pop-up method was implemented, the limit should have been made CLEAR. What I don't understand is the £100 bit, it was £200 earlier, and you got a hell of alot of stick for that.
Rest assured there will be more complaints from players who said "YES" to the offer and just played and won - then found out about the limits and the need to deposit £50.
They would believe a chat agent deliberately mislead them by not answering the questions properly. This is probably due to it being a "bot", but with a live person able to overlook & intervene if necessary (and they notice!).
The competition may well be doing this too, but they are of a lower standard than Palace Group, and will do what it takes, and b****r the morals!

[liquidsoap]

Casinomeister: She is hot

Got any pics???