Unauthorized NetellerInstacash deposits >$5000!!

**amatrine** · 17th January 2007, 10:33 PM

Well In my case, I only lost what I had in the neteller as a balance. What came out of the account my bank covered. (of course now I lost the affiliate payments, and Im no longer sure of the total as I contacted neteller as soon as I knew about the security breach to close the acount, I can not log in to look at anything. If your remember back a few months ago, the antivurus company norton picked up on this story and had me tell my story on a couple news channels. 3 on your side , the news station offered to help even more at the time in recovery of funds, but I really coulnt see what they could do,
as its isle of man, and didnt want it on prime time tv, that I use neteller to gamble,lol Espceially as this is when Fritz thing was the big news... I got to say it has sucked not having neteller at times, (especially with the affilaite payment thing, and not being able to play at some places that primarly take neteller, but in the long run, I like instadebit better, and my bank has stopped taking neteller anyway, so still would have been a hassle if this never happened.

I agree, they should implement a page on security. At least paypal does this to some extent.

Speaking of ID theft, it was just in the news again for the second time in a years time where somone stole computers for honeywell with all their IDs on it. You hear of the ocasional news story where peoples SSS numbers at banks etc are vulnerable because a security breech. What scares me is when someone sometime figures how to hack in all these computers from, some main frame( I know sounds science fiction) and brings the system to a halt. I think its a matter of when , not if. I think that will be the next big terrorist attack .

Ama

**indicka** · 18th January 2007, 05:51 AM

Originally Posted by winbig

What you need to do is format. Forget about the virus vault.

If you wanted to speed things up, you can boot directly from the XP CD, and when it asks you where you want to install XP, go through the process of deleting the partition that's there and create a new one. This will effectively remove everything from the drive. It tells you how to do so when you're at that screen.

As it was suggested before, I would keep that computer off the net for the time being. A little overkill, but whatever works for you.

And never forget: MAKE BACKUPS!

Yes..format it is...I've consulted with a some friends who are much more computer savvy then me (thats not saying too much)...they all agree that re/formatting is the best choice for me. I think the last time I formatted this computer was about 16-18 months ago.
So, I got myself an external drive to save my data before wiping everything and starting fresh again.
Heres the part I am not clear about and has been buggin me...
When making back ups by saving what I have now onto another hard drive, how can I bee 100% sure that I haven't transfered the virus from this hard drive to the 'back up' hard drive? If this is the case, then I haven't really taken care of the problem...to me it seems I would only be moving the virus from this 4 year old Toshiba drive to a newer Maxtor mansion drive with more space for it to stretch and propagate.

I just dont want to go through this entire process of formatting (I remember it takes awhile), just to find out later that my Trojan buddy has been chillin in the Maxtor Estate , eating well, pumping iron, and waiting for the next PC flu season to attack again...Any safety measures I can take?

Staying off the internet has already taken effect...not completely though...but definitely I've reduced the amount of time being on the net since this whole ordeal.

This Neteller fiasco really has been physically and mentally taxing on me. No fun. My spirit for online gaming is just not the same..I feel as if I have a piss poor attitude towards many aspects of this industry compared to others or even myself a year ago. I remember blackjack and slots to be fun and exciting..win or lose, I was still having fun (of course win is way more fun!) But now, or in the past couple months, I see myself being more negative, distrusting, and with less patience.
When I contacted Neteller to report these unauthorized transactions, I became more irritated and disappointed...mainly because I felt they were not straight-up and open with me..it made me suspicious of them! I'm sure they have their security reasons for how they handle things..but I dont see it.
Theres no fun in any of this when you can't even trust the entity that you've chosen to handle your money. Your bank account numbers and passwords, wins and losses, deposits and withdrawals all flow right in front of them..with all that information, they could create any situation for you. Anyhow, thats besides the point here.. dont mind my bitchin.

For meantime, I'm going to pull out the old Nintendo Box and Super Mario Brothers 2, call up some buddies, drink Newcastles, and wager on who can save the Princess first.

**tennis_balls** · 18th January 2007, 05:58 AM

back-ups are for pansies! sack up! roll them bones!

**winbig** · 18th January 2007, 05:59 AM

The only way to be sure that you haven't transferred the trojan over is to NOT copy any .exe/.dll/etc. files to the drive.

Just transfer your documents, etc; and NOT any programs.

**indicka** · 18th January 2007, 06:06 AM

Here is the first reply I received from neteller's investigation team after reporting to them...Im not really sure what to think of it..
I think I'll have a couple more beers at not think of it.

Dear Mr.

,

The NETELLER Investigations department has been informed of unauthorized transactions in your personal account. A file was opened regarding this matter and it was concluded that the transactions and logins to your NETELLER account most likely were a result of a virus on your personal PC and/ or a breach of security on your personal email account.

I've sent the inquiries to the merchant sites that received the funds from your NETELLER account. However, I am still waiting for their response. I will inform you once I hear from them.

Ultimately, NETELLER clients are responsible for the security on any system used to login as well as the confidentiality of their account details. This condition can also be found outlined in our Terms of Use on the main NETELLER website (www.NETELLER.com). NETELLER will be holding you liable for all transactions within the account.

You are however free to continue to investigate the disputed transactions so that you may seek recovery from any wrongdoer by notifying relevant law enforcement agencies. NETeller will co-operate in such an investigation.

Inquiries from law enforcement agencies should be sent to our Investigations Department at:

NETeller Investigations
Fax: 1-888-678-2128, Attn: Investigations
E-Mail: Investigations@NETeller.com

Regards,

____________________________________________
Sike Lu
Investigations Officer (456)
investigations@NETeller.com
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 403.277.7996
www.NETeller.com

**winbig** · 18th January 2007, 06:10 AM

As I said in another post from someone that they did that to:

They can take that clause and shove it up their ass.

As long as they have no recourse to take it out of your bank account, screw them.

If you want a nice reply, simply let them know that to the best of your ability, your account information WAS secure. You did not KNOWINGLY let anyone have access to it, nor did you let your machine be insecure.

Let them know that you run frequent windows updates for your computer, which include many security updates for XP. Also, that your (windows?) firewall is turned on.

Close it out with "Is it my fault that Internet Explorer is so vulnerable to allow trojans to download AND run without my knowlege?

And if they want their money, go after Bill Gates and Microsoft, NOT you.

Basically, tell them to fck off, in a nice way

It's not like you can use them anymore for gambling, anyways.

**indicka** · 18th January 2007, 06:22 AM

Originally Posted by winbig

The only way to be sure that you haven't transferred the trojan over is to NOT copy any .exe/.dll/etc. files to the drive.

Just transfer your documents, etc; and NOT any programs.

OK...makes sense.....kinda sorta..:confused

Actually, it makes good sense...I was envsioning something else..
So..would it be correct to say that there is no way for a virus to be embedded within a document?

Thank you all for your suggestions..

**winbig** · 18th January 2007, 06:24 AM

Originally Posted by indicka

So..would it be correct to say that there is no way for a virus to be embedded within a document?

Thank you all for your suggestions..

In some cases, yes....but I seriously doubt this case applies.

And btw,

WWW.GETFIREFOX.COM

Quit using IE!

**indicka** · 18th January 2007, 06:44 AM

Originally Posted by winbig

As I said in another post from someone that they did that to:

They can take that clause and shove it up their ass.

As long as they have no recourse to take it out of your bank account, screw them.

If you want a nice reply, simply let them know that to the best of your ability, your account information WAS secure. You did not KNOWINGLY let anyone have access to it, nor did you let your machine be insecure.

Let them know that you run frequent windows updates for your computer, which include many security updates for XP. Also, that your (windows?) firewall is turned on.

Close it out with "Is it my fault that Internet Explorer is so vulnerable to allow trojans to download AND run without my knowlege?

And if they want their money, go after Bill Gates and Microsoft, NOT you.

Basically, tell them to fck off, in a nice way

It's not like you can use them anymore for gambling, anyways.

Exactly..they can go pick on someone else's scab..
In the midst of all this crap, its easy to lose focus and forget that I didnt do nothin wrong here.

I am so glad that I closed my bank account when I did.

And thanks for the tech-tips along the way...much appreciated

**frufrugirl** · 18th January 2007, 06:27 PM

Indika, Im sorry for your troubles. I just cancelled my Neteller account due to everything that is going on. Have you thought about having a professional come to you home to clean your computer up for you? The fees may be worth it for peace of mind....