Will someone please tell me what casino to play at!!!!

[Forbin001]

I have a casino of my own....I wont advertise in the thread cause the admins dont like that.....but if youre interested in playing drop me a line at Forbin001@gmail.com and Ill tell ya all about it.

[vinylweatherman]

Jackpot Factory seem prone to these odd screwups, the problem is that what would appear to be a simple matter to clear up just gets nowhere. Ignored E-mails are an increasingly common problem, my last few have all been ignored. Being accused of having used Firepay could be down to a simple error in misreading the Cashcheck log, but instead of calming this down, CS chose to lock the account, thus pouring fuel on a fire of anger already ignited by the initial problem.
With this being Xmas & New Year, the top flight staff are away, and little will be done about this till Tuesday.
On Tuesday, ask them for a full list of all deposits ever made to your account so that you can check them against your own statements. If there are no "Firepay" entries, then you have busted them on this issue (and they will likely offer a bonus as compensation). You might like to push your luck and ask for an upgrade to the VIP Lounge, as the bonus will then only have 15x WR instead of the usual 30x.

Microgaming casinos have an automatic locking function if the password is entered incorrectly three times. Sometimes, the software misinterprets a disconnect as a failed login attempt (this is rare, as the problem has to be three times on the trot). I had this with the old Casino Action tournament accounts.

[just play]

I just called and asked if they could email all my deposits since 2005 and the support member said she would forward this to the other department because she cannot do it, and it might take up to 48 hours.

I then asked how long does it usually take for them to reply to an email....she said and I quote..."A lot of our email are being erased due to a technical problem"

This is the same line that Bellerock gave me when their bonuses were taking VERY long to go through "technical problem"

I also contacted the Jackpot Factory contact from here, and I looked up some of his posts and he hasn't posted since October. Is that a bad sign? Should I expect a response from him?

[Pinababy69]

I just called and asked if they could email all my deposits since 2005 and the support member said she would forward this to the other department because she cannot do it, and it might take up to 48 hours.

I then asked how long does it usually take for them to reply to an email....she said and I quote..."A lot of our email are being erased due to a technical problem"

This is the same line that Bellerock gave me when their bonuses were taking VERY long to go through "technical problem"

I also contacted the Jackpot Factory contact from here, and I looked up some of his posts and he hasn't posted since October. Is that a bad sign? Should I expect a response from him?

It's sure not a good sign Justplay, lol. Give it til Tuesday and see if he shows up...perhaps he just hasn't been around because there's been no complaints PM'd to him.

As to the email excuse, JF have been using this and similiar "email problems" for as long as I can remember. Well, ever since they did away with the live chat feature on their sites. They promised that was coming back, but it never has. And their email support is almost non-existent, or used to be when I played there anyway.

I really doubt you'll get any answers until Tuesday earliest Justplay so don't go stressing over it. New Year's Eve tonight, New Year's Day tomorrow.....there won't be anyone around.

[just play]

Not stressing....just wanted to let people know the reason why they aren't getting replies to their emails if they are sending them.

Is it true Casinomeister is inviting all the members to his house for a big New Years Eve party? If so, I better go find something to wear!!!

[Pinababy69]

Is it true Casinomeister is inviting all the members to his house for a big New Years Eve party? If so, I better go find something to wear!!!

That's the rumour!! Now, how in the hell am I gonna get to Germany before midnight, their time?

[Belmonty]

Hey Justplay,

I was just wondering, did everything sort out to your liking?

I just started playing with Jackpot Factory, so far I think they are great! But reading your postings has made me nervous.

So did it work out?