Here is my xmas bonus from The Gaming Club (bellerock group)

[chuchu59]

Of course I replied to their email and asked them if they had a clue.......here is my response..........




I just wanted to highlight this one paragraph kindly be advised that you still have time until the 26th of December 2006 to make your deposit and claim for Seasons Greetings 55 Promotion.

That promotion was buy $75 and get $55.....my bonus for months on weekends before Christmas were buy $75 get $75......so on Christmas they offered me LESS money!!!!

kindly note our vision at Belle Rock Entertainment is to be the players' choice in online gambling

They have a real good sense of humor at least.

Aww, c'mon. Where did ya expect their X'mas bonuses to come from? Pinching your $20 and seeming very generous in the process.

[just play]

Aww, c'mon. Where did ya expect their X'mas bonuses to come from? Pinching your $20 and seeming very generous in the process.

It's funny that they want me to wait until the 28th before they can answer me...."all of their people are on holiday" is what I was told.

Ya, ok, whatever Bellerock

[just play]

Received my "answer" today........

Thank you for emailing Belle Rock Entertainment.



Kindly be advised that our Promotions Department have advised the following regarding promotion 9434 “Seasons Greetings 55”:

Please note that the bonus offered was not a “Christmas” bonus but rather a “Seasons Greetings” bonus.



Although this bonus was a lesser offer, the bonuses preceding this one have usually been “Buy $50 Get $50 Free”; and for the weeks of December the bonus amounts offered have been increasing.



The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.



Should you remain an active player at our casino, our innovative Promotions Department will be sure to keep you up to date with all the fantastic current promotions you will be eligible to claim and receive.



We would like to remind you that the King Cashalot Progressive jackpot is sitting on over $1.5 Million; this is the perfect opportunity to become a Millionaire!!



We thank you for your continued patronage.



Should you require any further assistance, our friendly service is available 24 hours a day, 7 days a week for your convenience.



Kindest Regards,





Meegan

Entertainment Executive

The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.

Ya, I'm sure they have not had many other complaints, they probably had thousands!!!!!

[AussieDave]

The Promotions Department extends their apologies that you were not happy with this bonus; however, they have not had many other complaints regarding this bonus offer.

Ya, I'm sure they have not had many other complaints, they probably had thousands!!!!!

IMHO we as players have to wear some fault in why the majority of casinos basically treating players like crap, not to mention their loyal customers badly.

Having been around since the early days, I've witnessed a decline in the following areas:

* Customer services (rude and arrogant)
* Increase in play thru (old days 4x (MG) now 30x)
* Marketing ploys that are misleading
* Appreciation to loyal players all but gone
* Birthdays and so forth ignored

Not to mention an increase in some establishments that feel it's ok to alter T&C's after accepting deposits. Poor excuses for withholding winnings & closing accounts.

IMHO we've said to casino that wish to treat us like this, it's OK, keep bending us over, in fact we'll save you the trouble and bend over for you!

With the dodgy shit some of these places have attempted to pull over the years, have we, as a community ever conducted a boycott? Not that I can remember.

Action is the only way to force change, anything else is just hot air!

[soflat]

Belle Rock's bonuses have been pretty good lately. They had a couple buy 75 get 75 in December. And even buy 75 get 55 is nothing to sneeze at.

[just play]

Belle Rock's bonuses have been pretty good lately. They had a couple buy 75 get 75 in December. And even buy 75 get 55 is nothing to sneeze at.

My point was.......right before Christmas they offer $20 LESS then they were offering me before.

Also, if you remember (if you took those bonuses buy 75 get 75) they weren't being credited for 12 hours or more. ("They were having technical problems" all through the month of December, how convienent) When before their bonuses were always credited within 2 hours.