Need assistance with Click2pay FAST!!!

[just play]

I just tried to open an account with them, gave them my social security number, bank account information, etc....they sent me a link to activate my account and it said cannot be activated.....

I call them up, and the man says all I can tell you is your account cannot be activated.

WTF???

Now they have ALL MY INFORMATION!!!!

What do I do now?

HELP!!!

[Addisyn]

I would suggest you call them back and ask to speak to their security department. Get to the bottom of why they sent you a link to activate your account. What may have happened is you inadvertently logged into your account incorrectly, your IP address changed or something else along that line.

A few months ago I decided to reactivate my Click2Pay account and it became quite a production. I simply gave up and reopened my Neteller instead.

As far as your personal information I believe it is safe with them. They have to be very conscientious about security or they would have no credibility with the public.

Instadebit is the one I like the best for what it is worth.

Good luck!

[me_and_ed]

I like Click much better than Neteller, never had a problem with them as I have with Neteller, just got the Click debit card, a little pricey on service charges but nice to have the cash instantly.

[footdr]

If you can not activate your account then I assume you did not agree to their terms and conditions regarding debiting your bank account.

If you did indicate agreement to this them you need to ask them to delete all of your information because I was told be my bank that once you provide these companies your bank information and agree to their terms they can submit transactions to your bank account and you can only dispute the transaction if you did not authorize it. THE CATCH is if you agreed to the terms and conditions and gave your bank information it is near impossible to recover the funds unless the company agrees to. Believe it or not, your bank can't really do anything to help you.

I use Bank of America. Check with your bank to see what will happen if Click2pay submits transactions using the information you provided them

[gerilege]

I use Click2Pay, Epassporte and Moneybookers as well, as Hungarian citizens are not allowed to use Neteller, and at some point you can't really proceed without opening an account in order to be able to deposit to / withdraw from a specific casino or poker room.

Personally I never had any problems with Click2Pay, but I heard more complaints about them than mb or epass. Especially resolving a broken or stucked transaction between the merchant and c2pay is not easy, as you won't get fast replies from c2pay. Another issue I have heard about is that they send your debit card slowly, and the exchange rate is terrible, at least when withdrawing money in Hungary, and the withdraw fee is 4$.

I also know that some merchants tried out and offered Click2Pay, and then removed that possibility because of the high volume of problems. But I also know that other merchants have a solid background and long relationship with c2pay.

But once again, depositing and withdrawing via Click2pay and withdrawing from c2pay via postal cheque (only $2 fee) work fine for me.

[just play]

If you can not activate your account then I assume you did not agree to their terms and conditions regarding debiting your bank account.

If you did indicate agreement to this them you need to ask them to delete all of your information because I was told be my bank that once you provide these companies your bank information and agree to their terms they can submit transactions to your bank account and you can only dispute the transaction if you did not authorize it. THE CATCH is if you agreed to the terms and conditions and gave your bank information it is near impossible to recover the funds unless the company agrees to. Believe it or not, your bank can't really do anything to help you.

I use Bank of America. Check with your bank to see what will happen if Click2pay submits transactions using the information you provided them

I said to them, now you have all my information!!! AND THEY KEEP IT ON FILE FOR 6 YEARS!!!! That's what the man said. I said so you deny me and keep all my information for 6 years? He said yes, and still couldn't tell me the reason why I was denied!!!

I guess I will be getting a new checking account

[vinylweatherman]

This is an example of the arrogant crap I got from Click2pay when they made unauthorised currency translations on my deposits costing me over £50. I threatened to make a complaint to my credit card company and they eventually refunded the charges, but refused to guarantee that similar currency translations will happen again.

The claim to be based in Germany, but are actually in Cyprus according to their postal address.
They are only under EU regulation, unlike Neteller which is under UK regulation and based in the Isle of Man.

EU rules require them to keep the information for 6 years, so they are correct in this, however, if the link failed this indicates a technical error at their end, and exposes some totally useless customer service on their part.

If they DO debit the account, they could still be charged with fraud, as if your account was never activated, there would be no legitimate reason for amounts to be debited from your bank.

When I tried Click2Pay, one step was that they phoned me on my contact number for verification purposes.

Some casinos seem to think Click2Pay are great, but if they keep treating customers badly, this view will seem very much out of place from the player standpoint.

It seems all webwallets have these problems, and it is about time they got a grip on this issue, as it is their bread and butter. They are comfortable in the knowledge that card companies are reluctant to fully support gambling transactions, and bank transfers are very slow (3+ days between deposit and being able to play).

Debit cards may be a solution, but transaction limits are far lower than allowed for Neteller, and will be of no use to US players (not allowed).

[gerilege]

The claim to be based in Germany, but are actually in Cyprus according to their postal address.

They should have an office or headquarter in Germany, or something like that, because I receive my cheques from a German address, and the letters are mailed by "Deutsche Post". I can post more details later.

Just one strange thing I remember: On their cheque the owner and the address are mixed up, e.g. "On behalf of <town name>" and later comes their "company name".

[just play]

Can I go to my bank and block any transactions made by them, in case they try to make one? Or should I just get a new checking account?

[vinylweatherman]

Can I go to my bank and block any transactions made by them, in case they try to make one? Or should I just get a new checking account?

It would depend on what form the transactions were to take. In the UK it is possible to cancel a direct debit agreement directly with the bank, and any further attempts to take a debit will fail. It may be different in the US, although you could tell your bank they would be gambling transactions, and I am sure this will encourage them to block them.