Kudos for Bet365 and Bellerock

[Nifty29]

Hi Gang

I like to give credit where its due, and I have to say I has interactions with both Bellerock and Bet365 yesterday and my issues were resolved very quickly, the reps on the phone were extremely friendly and helpful, and I was connected straight away.

Bellerock have been blasted in the past by many (including myself) but it seems that things are improving and we should recognise when good service is being provided, in the hope that some other casino managers may be reading and take a look at their own operations.

Cheers

[just play]

Ya, Bellerock is sure providing good service, waiting hours and hours for a bonus to show up

They are not improving, they are going downhill in my opinion. And they take no measures to improve, they don't care.

I'm glad you are getting good service, because I sure am not.

[chuchu59]

Originally Posted by just play

Ya, Bellerock is sure providing good service, waiting hours and hours for a bonus to show up

They are not improving, they are going downhill in my opinion. And they take no measures to improve, they don't care.

I'm glad you are getting good service, because I sure am not.

Er, Just how are they still going downhill when they have already hit rock bottom (pardon the pun).

[worldly]

Originally Posted by chuchu59

Er, Just how are they still going downhill when they have already hit rock bottom (pardon the pun).

heh not even close to rock bottom yet. I hope they don't become another microgaming group to fall.

[just play]

Originally Posted by chuchu59

Er, Just how are they still going downhill when they have already hit rock bottom (pardon the pun).

[winbig]

Originally Posted by Nifty29

Hi Gang

I like to give credit where its due, and I have to say I has interactions with both Bellerock and Bet365 yesterday and my issues were resolved very quickly, the reps on the phone were extremely friendly and helpful, and I was connected straight away.

Bellerock have been blasted in the past by many (including myself) but it seems that things are improving and we should recognise when good service is being provided, in the hope that some other casino managers may be reading and take a look at their own operations.

Cheers

Sorry, but BR has a long way to go to regain the trust of players after their "Gift CRAP" fiasco.

Worldly: Even closer than you think. Have you read: http://www.casinomeister.com/forums/...ree-spins.html ?

[silkprint]

Maybe you should take a look at all the satisfied Belle Rock players in this thread http://www.casinomeister.com/forums/...ree-spins.html

[liquidsoap]

I am still satisfied with bellerock and the gaming club is still the number 1 casino I play at...
I have never had a problem with them...
KNOCK... On wood...

[winbig]

Originally Posted by liquidsoap

I am still satisfied with bellerock and the gaming club is still the number 1 casino I play at...
I have never had a problem with them...
KNOCK... On wood...

So you don't take their latest "gift crap" "promotion" as an insult, like many others do?

[Simmo!]

I think its fair to say that Belle Rock is generally regarded as one of the better groups, though they have always had a reputation for slow support which has improved recently, though could continue to do so!

They lack the "personal" approach of some of the independent casinos IMO but I expect that with the larger companies and it's why I rarely play at "grouped" casinos. The Gift Wrap promo was poorly thought out, but they have built a generally good rep, and its definately good to see their support has improved. I think they benefitted frm the decision to decommission three brands at the start of this year. Four is plenty

Bet365 have also built up a great rep which is good for Playtech too