Shark Casino hasn't been processing any payouts for two weeks

[Addisyn]

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

[Reef]

What I'm confused about is why the online casino industry is as big as it is even after all of these issues of shady casinos, slow-payment, non-payment, shady advertising, etc.

[winbig]

either a badly written joke / missed sarcasm or something is seriously wrong here.

Even if it was sarcasm or a joke, it was hardly appropriate.

[Rusty]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

[winbig]

It was obviously a joke though a misplaced one.Still, a bit harsh to crucify someone for having a sense of humour, he was just trying to empathise IMO.

If he would have actually thanked the player for the compliment, then maybe.....but, to each their own

[sneakattack]

Sneakattack, does that mean that we can take our time on the next couple of payments?

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.

Is there a reason why a withdrawal in paid in increments? Did the player cashout in several parts? I am seriously interested in this as I read another post about someone having a huge win at another casino and having to take monthly payments.

Is it written in the T&Cs or somewhere for each online casino you may make installment payments?

Thank you for your response.

Most RTGs have terms that invovle max payouts of 2-2.5k a week.

[siriuscirrus]

.....sarcasm, maybe. A little out of character for a rep that someone consistently doesnt pay on time.



Most RTGs have terms that invovle max payouts of 2-2.5k a week.

You are lucky on big cashouts if you get 2.5k a month even when its agreed to before a deposit on a deal is made.

[gerilege]

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

I always appreciate when a CS rep replies on player's posts.

I tried to be quite objective in my post, but I have to be more precise.

I have sent my docs first on 7th November, and I mentioned that I couldn't find or download the required "authentication form" on your website. Got no reply.

At the same time I made a cash-out request. This request was rejected without any feedback. I learned via live chat that I didn't fulfil the wr. I assumed that I already fulfilled the wr, as the whole amount became withdrawable in the cashier. Earlier all the money was on my bonus account. I think everyone would assume that the wr is completed if the money becomes marked as "withrawable". But having another look, the comp points indicated that the wr was indeed not complete, so I completed the wr on 12th of November, and resubmitted the cashout request, which was again rejected without feedback.

On 20th November I received the voucher template, which I have sent back on 23th November. Got no reply again, and my cashout was still pending. Then on 27th or 28th I contacted the live chat for explanation. First I got the information, that I still have outstanding documentation, then I told that I have already sent them, and after a while I was promised that the payment will be made on 4th of December, but on 6th of December the tracking# was still unavailable. And I received the cheque on 11th of December. This is the whole story.

I never disputed that some part of the delay might have been caused by me. I just described that there's room for improvement. I also mentioned the good parts of my experience. The essential of my post is: "Let the customer now what's the problem immediately, if there's any!" So I can accept that from 7-12th November and 20-23rd November the ball was on my side. But periods between 12th-19th of November and 24th of November - 4th of December were partly wasted time, which we might have been able to shorten, if you were a bit more proactive.

Another small issue. As I already mentioned, I really appreciate your reply here. But it would be very nice, that the next time you mention Hungary, you could take care of the spelling. My English is very far from good, but I try to take care to never write something like Culifornia or Shurk Casino.

And just another small note, not directly issued to you, but to all casino reps. You explicitly mentioned credit card AND Hungary. I know the past - almost exclusively offline - issues, and I understand that all credit card processes are also in the player's interest. But please note that:
- Unsimilar to US., it's almost impossible to recall CC transactions from Hungary.
- I'm in the online gambling world since almost 4 years now, and I visit a lot of gambling forums. I can't remember one single problem with Hungarian CC deposits. I never heard about accusements, frauds or cheats in the online gambling world.

[lanidar]

I seem to recall that an ex-Virtual Casino manager that often posted here and the other site recently moved to Shark Casino, and was hoping to get things straightened up over there - *Virtual Ted* or *Phyngster* were his handles I think.

Shark Casino has a long and not altogether pleasant history on the Internet starting with its takeover by George Guiterrez's Angelciti group (experts at manouevring and hyping a penny stock)

There have been several corporate changes since then, but I'd bet that GG is still the puppet master over there, and he's probably feeling the chill of the UIGEA.

I was informed about this thread a couple of days ago.
After checking around, I found out that Teddy Boy / Phynqster HAD worked at Shark.
I am also led to believe that he was fired sometime in December.
My heart bleeds for him.