Shark Casino hasn't been processing any payouts for two weeks

**phynqster** · 7th December 2006, 04:11 AM

Yes the employee who called her was soliciting a deposit, but no offer was made. In fact he was just trying to make contct and explain to her that he was the "casino host" and how could he help her. He would have had no idea about the Random Jackpot from a couple of months before. So Addisyn brought it up to him, because he asked the question what could he do to help her. So yes he was wrong for telling her that he would try(or get) her the Jackpot or something. Funny, he would have been wrong either way, had he just said NO, that would not be what the customer wanted to hear, because he should have said what he did to the customer" I will talk to the manager and see what I can do". As far as the comment that he would get her at least 3000? I have no idea where or why he would have said this to the customer, or if it was a misunderstanding between the parties. I am not privie to what was said. All I know is that from home I let Addisyn know that all though he had not even talked to me, that we had not changed any rules or terms, and she was still not entitled to the win. By the way the casino host did give her a 200 free chip( which had terms and conditions) and no she did not deposit.
I was never attacking her, I was just explaining the situation from my end, in fact I have a working relationship with her, and as she said spent 45 minutes on the phone with her, and have always responded and worked with her on a number of "insider" questions she has asked me. In fact I really like her and have and still enjoy working with her. So I formally apologize for what might have been deemed an attack. As for not commenting, and only sending out thanks, that was because this thread has gone to a different direction from how it started and the original poster who brought up the question had all ready been paid. So there was no reason to bump a thread that had all ready run its course, so I just sent some thanks out instead of prolonging it.

**Addisyn** · 7th December 2006, 04:56 AM

Last response to set the record straight. Chuck didn't call to offer me anything. He called and said he had been reviewing my account. Chuck already knew about the RJ win and the large deposits figuring it was me making them.

He said he would speak to the owner of the casino, not to a manager. When I asked him if he meant Steve he said you were "mean". I told him you had always been nice to me. That is why I was left with the impression you were no longer with Shark Casino. He sounded like it had changed hands.

Chuck said I will get you that RJ because it was "wrong" for me not to have it. He said it shouldn't have been included in the T&Cs. What he said was I will get you the whole thing and if not I will get you at least $3000.00. This is the absolute and utter truth. Go talk to him. I just called the casino and he is off tonight. Perhaps, you can talk to him tomorrow.

finis

**Reef** · 7th December 2006, 07:10 AM

Originally Posted by winbig

Online casinos need to stick to online communication, NOT phone &/or snail mail offers.

QFT!

**gerilege** · 11th December 2006, 04:41 PM

Today I received my courier cheque via Fedex from Shark Casino. I can't remember the exact date when I requested the cash-out, but I think it was ~3 weeks ago. My original cashout request was submitted a lot earlier (~6 weeks), but it took a few weeks until the "review" of my account has been finished and I also had some wr left.

There's definitely room left for cashout processing improvement, but I experienced no explicit/intended delay, and none of the customer service members' statements were contradictory.

It would be better if the casino would contact the player when there's a problem with cashout request, not just wait until the player contacts the casino. This small step would speed up the cashout process, and increase the overall quality of the casino's customer service.

So my shark casino summary:

+ Generous signup bonus credited without problems immediately
+ Help offered, when my credit card deposit failed.
+ Huge win was paid out according to the T&C
+ CS was always available when I tried
+ Got personal popups twice (congrats&ask for documentation)
+ The final promised date for sending out the check (last Monday) was likely kept or almost kept (check received today, should have been a bit faster via Fedex even considering oversea package).

0 My credit card was not accepted automatically online.

- WR tracking was likely not accurate in the casino client.
- My first cashout request was declined without comments, I had to phone CS (I didn't fulfil the wr.)
- I sent some verification documents, and got no reply.
- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.
- Despite having no open issues, my cashout was only scheduled 6 day later than it would have been theoretically possible.

**sneakattack** · 13th December 2006, 02:39 AM

Just got my first 2500 of a larger cashout. It took 4 days from when i sent docs into the money hitting neteller. Im pretty impressed i was expecting to have to wait alot longer, now i get to see how long the next two payments take.

**phynqster** · 13th December 2006, 05:35 PM

Sneakattack, does that mean that we can take our time on the next couple of payments?
Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

**winbig** · 13th December 2006, 05:40 PM

Originally Posted by phynqster

Gerilege, Do not forget to mention that you were a first time customer, who deposited with a CREDIT CARD from Hungury, and did not send in your paperwork for 2 weeks. That is what led to your delay, and also a check being mailed to you.

Did you miss:

- My second cashout was pending for maybe a week, I had to ask CS again, and got the reply that I had to fill out an authentication form. I sent it back (no reply again), but the cashout was still pending, and I had to phone once again and ask CS to have a look.

?

**winbig** · 13th December 2006, 05:41 PM

I love double posts

**jenn1381** · 13th December 2006, 05:56 PM

Originally Posted by phynqster

Sneakattack, does that mean that we can take our time on the next couple of payments?

Wow.. someone pays the casino a compliment, and you respond with a smart ass remark such as this? NO it doesn't mean you can take your friggin time, NO casino should have that right and it sickens me to death that so many seem to think they can! Can I take my time paying you for my deposit? If I didn't pay I'd be banned.

Unbelieveable.