Document requests for Neteller Transacations....

[darkpixie]

Legit or bullsh*t?
#1 I got lucky at Casino Classic and cashed out with $5000. Problem is that even though I have provided them with my documents long ago I got a request for docs not 48 hours after my initial withdrawal but 96. So minutes after getting the email that they want the docs and not only that but a print screen of my neteller showing my name and account # I sent it in. Almost 24 hours later I still do not have one cent of my withdrawals.

#2 I enjoyed playing at 49ers but after a couple of winning sessions I was disallowed from playing at thier casino because they required my docs. Being a strictly neteller client they are insisting I fax back thier silly form to be allowed to play, though they did grant all of my withdrawals. I have 2 problems with this. 1 is that they want me to FAX the form back, which is really going out of my way, and 2 is that they want all kinds of extraneous information such as my credit card info, which in my opinion is irrelevant considering I use strictly neteller for my deposits.....


Your thoughts? Any Casino reps on board like to enlighten me here?

[frufrugirl]

Oh my gosh! Print screen of Neteller account info is going to far..what is the purpose of having a Neteller account if you cant use it to securely send money to and from the casino. Neteller is supposed to be a "confidential" system, I would not be comfortable sending a copy of that in an email just because it sounds so odd and invasive. I would ask to know why they are asking for it!
In regards to being a Neteller client and having them ask for a copy of the credit card..thats bull too..you should only have to send that if you have a credit card on file. Some forms ask for that but I have been told that is only necessary if one is on file with them. Check their fax back page to see if it says you can email docs to support ..if it does, just email it.
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.just my personal opinion. Is there a rep you could pm about the screen shot of neteller and the problems with Id/payout? Wonder whats going on thats making them so uncomfortable with Neteller?

[amatrine]

I agree. Some people do not even use credit cards. What are you supposed to do then? And who knows who is seeing the neteller information.
I can understand the fax back form, but any more than that is just unwarrented.

Ama

[winbig]

I think you got ahold of someone that didn't know what the hell they were talking about. Every casino I've dealt with has told me that if you don't use a credit/debit card to deposit, you aren't required to send them a copy of the card.

I have also never seen a casino that requires you to fax them a copy of any documents. If you ask me, they're asking for a fax strictly because of the fact that faxes are lower quality than scans. That way they could claim "we couldn't read it, send it again" to delay your payment.

I hope that's not the case, and do hope you get your money soon

[Mousey]

Just my 2 cents worth....

I've always used NETeller -- from day one. I've never used a credit card at an online casino and never will. No way in hell is a casino getting my cc information!

Most casinos will say they want a fax back, but I've never had one turn down a good scan of documents sent via email. I did have Playtech casinos say documents weren't acceptable because they had been 'edited'. I covered most of the # of my DL. It's none of their damned business! And another casino took exception to me blacking out amounts and acct # on my bank statement. Those numbers are none of their business either! That one took a bunch of phone calls to get past the desklings to some sort of management before I could get my puny $200+ out of there. And then he didn't see why the financial dept. had a problem accepting the docs. Those numbers are none of their business either! I regarded these as merely delay tactics and never played either casino again.

To me, the worst problem with getting ID approved and all that at casinos is that you usually are dealing with 2 or 3 different 'departments'. You call CS, did you get my docs? They say yes. But a couple days later you get a nasty email from their financial dept saying, where's your docs?

Not to derail the thread, but I've been thinking... There's a few casinos out there that have copies of my ID and most of those who have my ID now do not take US players. So what happens with all that personal information?

[soflat]

If you didn't use a credit card to fund your casino or Neteller account, just tell them you don't have one.

[vinylweatherman]

Documents are to verify identity ONLY.
A statement, be it bank or credit card, is to verify the address on file as belonging to the player, and that the person they are dealing with is indeed that player.
All they need is enough to connect the information, asking for extra details unrelated to the casino/player business relationship is none of their business.
I have not heard of asking for the Neteller screenshot on any of my accounts, but I have had a few asking for utility bills and card statements. The worst "jobsworth" I have come upon is Winward, who rejected a scan because I had edited out the CCV number on the back copy of the card. After assurances from Visa International that this would not invalidate my fraud cover, I agreed to send an unedited version, to be told they were now happy with the edited one!

For a Neteller screenshot, and to avoid giving out the account number, it should be enough to highlight the transactions relating to that particular casino, with the rest edited out. Same with a credit card statement. A bank statement should only be mandatory if casino received a wire transfer, or are paying by wire transfer.
Another form of ID is also usually requested, so that they have two independent proofs of name and address.

Casino Classic have a $4000 per week limit, and may be why they are getting particular over $5000 in winnings. This SHOULD be paid as two installments $4000 and $1000 over 2 weeks. For VIP players they MAY relax this, but I have never been that lucky there. I would tend to request two withdrawals, ($4000 and $1000 over 2 weeks) rather than one of $5000 and expect their patchy CS to manage a series of payments without mishap.

Since they are now eCogra, it is up to eCogra to be more specific about what documents a casino can legitimately request without invading the privacy of the players financial details as a whole. Such rules should prevent casinos using documents as a delaying tactic, as it will be in black and white what is needed, which players could pre-scan and have ready on the PC (or on a removable drive if the PC is shared and security of the data is a worry).
I hold images of most of the documents I am likely to be asked for, and the only way casinos can delay my payouts is by "forgetting" to let me know that they are waiting for documents.

eCogra rules allow for regular requests for documents on an ongoing basis, so having sent them once does not mean another request will not come along. Mostly, these requests are intended to update information, such as a deposit declaration form for fresh card deposits, or in the event of a change of information on file requested by the player.

[GrandMaster]

I had trouble with a casino whose name I cannot recall now. They were incapable of understanding that there are also online banks without paper statements, not just online casinos.

[RobWin]

Casino Rewards casinos are definitely a damn bunch of rouges. I stopped playing there about a month or so ago and left behind a cashout of over $1000.00 because of this same bullshit. I told them I didn't need their damn money that bad and I would be telling everyone about what a damn bunch of ROUGES they were.....

Good luck in your case.

[wangpoker]

here in canada all banks、Master card、Visa Card all have paperless statements.
why haven't I chosen this paperless option ?
because I am a gambler, some casinos ask for paper statement, they don't accept online statement!

I sent betdirect my paper statement by mail and got my money, then it closed my account because my statement is for a joint account. weird? it happened one yr ago. My account is still suspended.