Neteller - GoldenPalace nightmare

[wangpoker]

Originally Posted by jerrylee

Got this response from GP CS, when I asked the contact info/function of their Montreal office:
"About the Montreal office, I can't tell you exactly what is that for, but I'm almost sure they will be moving also." (referring to the fact their CS was in Panama now)
-Dayle, Customer Care

although their CS phone # area code is 416, I was told they are not in Toronto, but in Montreal, at least all chinese CS were in montreal. Many of them went away last month because of UIGEA.

[just play]

I have been very fortunate with Golden Palace, they are very nice to me, and credited me more then I can count, just because I emailed them and said something about whatever....I have never been treated bad by them, it's quite the opposite. (and I am a low roller)

BUT now they and their sister casinos have changed to Golden Casino which SUCKS!!! The games are terrible, I hate it there. I am a Sapphire level at Golden Palace, which means this friday I will get my free $40 at Golden Casino...I will play it then leave for good. It's too bad they had to change because of the US laws...I really liked their games, and them.

[soflat]

Originally Posted by deedee23

since I am not a big player (its only a $50.00 purchase) they do not want to bother the Montreal office.

Wow! They don't want to bother anyone in Montreal with such an unimportant customer as yourself?? What's so special about the folks in Montreal? Are we all supposed to bow down to them?