Neteller - GoldenPalace nightmare

[deedee23]

I guess Neteller came through for me.

I received 2 emails from Neteller the first telling me that they had emailed GoldenPalace and the second saying that they had confirmed with them that they had received the funds.

I logged into my GP account and found the funds had been credied. No email from GP other than a computer generated email saying my purchase had been approved. No appoligy for being called a stupid, lying, low level player.

Now to make a decision...do I play the money or cashout and close my account.

hhhmmm....decisions, decisions......

[suzecat]

I would cash out and remove GP from my computer. I do not believe you will get a better wake-up call.

[Weedlayer]

Weedlayer,

Did you have any luck with them?

I sent them the NT codes and even attached a screenshot of my Neteller account for proof - and they still told me I had to contact Neteller directly to find out what happpened to my deposit. So I've re-written Neteller and asked them to contact GP on my behalf.

I lose enough gambling without losing money to Golden Palace technical glitches.
Not to mention the time and aggravation. I feel your pain.

[Mousey]

deedee I'm glad you finally got your money credited to your account.

Weedlayer I hope yours turns out well, also.

Golden Palace leaves a lot to be desired in the 'keep the customer happy' department. They just don't give a flying rat's butt.

[jenn1381]

Personally, I would cash out and uninstall. Do you really want to give your hard earned money to people that treat you like a 4 year old child? They don't appreciate your buisness, so why give it? That is what is wrong with SO many casino's now days. They know that there will always be some sucker around to replace you tomorrow, so they don't care if they lose you. Quite honestly, if a casino treated me like that, I'd have sent them an email that would make their mothers cringe, cashed out, and never ever gone back. I play where my $ is appreciated, seeing as how I so rarely get it back.. lol

[jerrylee]

Hard to believe GP was so blunt about it. The latest winner screenshot I posted, while in play money, is for Kiwi (Playtech). There small deposits do go appreciated with comp points and recently a monthly no deposit bonus! Needless to say, I can't play with Golden Palace (jurisdictional reason), not that I would want to though...

deedee23, since you mention the Montreal office, could you get an address/phone number of their contact center? I live there and would be curious...

[Weedlayer]

Thanks to Neteller, I got my missing deposit credited, too. Kudos to their excellent PR department.

Golden Palace sure could have handled this better. I would have loved to have played there some more.

[wangpoker]

Never worry.
your money will be yours.

I lost my deposits to casinos via Neteller several times because internet was stuck. always got my funds back later.

Neteller is very convenient.
but transfer change is 2 high!

Mine is VIP account because i contribute much to Neteller.

PS: No more wire transfer option to withraw your money from US Dollar Neteller account.

[kirby]

I guess I should consider myself lucky. I made a $20 deposit without a problem. Won $18. Signed up for Fastrack. Withdrew $35 and ha it back in Neteller in 3 days.

That said, the blackjack forums are full of tales of woe with this site. May even have stopped accepting US players.

Guess I better withdraw my last $6

[jerrylee]

deedee23, since you mention the Montreal office, could you get an address/phone number of their contact center? I live there and would be curious...

Got this response from GP CS, when I asked the contact info/function of their Montreal office:
"About the Montreal office, I can't tell you exactly what is that for, but I'm almost sure they will be moving also." (referring to the fact their CS was in Panama now)
-Dayle, Customer Care