The Hype Gaming Thread

[Zodiac]

I talked to the cs when I withdrew and asked if they needed anything for me to cash out and they said that if they needed to verify they will e-mail me a request for docs otherwise it is in process...unless otherwise asked for, which they have not.

Did you need to send in docs for a withdrawal?

Hi silcnlayc,

i asked the cs whether i met the wager requirements and he says yes i done.
then i asked the same as you and he says that they need verifying Documents.

No problem, i done it as i left the Chat, but there is no receiving mail that they got it.

Now we can do nothing as only waiting and look what happens

Good Luck (and me too)

Zodiac

[silcnlayc]

I used Neteller....maybe that is why they haven't asked yet?

[kwblue]

I used Neteller....maybe that is why they haven't asked yet?

I use Neteller as well. However, I think a stoppage was triggered when I thought my W/R was up and attempted a withdrawal. I did this twice and after that when I tried to withdrawal it would just say 'Withdrawal failed'. Then I talked to support and they told me they wanted id.

Not sure if that was it or not. It was also a significant amount of money, so maybe they flag withdrawals over a certain amount. Wish I knew for sure.

[Zodiac]

I used Neteller....maybe that is why they haven't asked yet?

I don't know but i use Neteller also

Zodiac

[Mousey]

I downloaded and signed up. I don't know where the heck it installed to, it didn't give me a choice when I clicked Run. I'll have go digging in My Computer. Lovely slot games. The graphics are beautiful on most. For those who play(ed) at Lasseter's, Hype has Eye of Horus, Shaman's Dream, and SuperNova. I deposited $25 w/NETeller, received an automatic 100% match bonus. Didn't last long, saw few hits and most were less than half my bet, and I saw no bonus rounds on any game I played. (But everyone already knows I haven't been able to hit the side of barn with a Mack truck this year anyway -- anywhere. Yes, I'm disgusted. ) Looking at the paytables on the fanciest slots (Treasure Hunter, etc.) the bonus rounds promise to be great fun.

I keep my resolution at 800 x 640, and it changed to 1024 x 860 when the casino launched, and then when the casino closed, after a second or two it changed back to the original settings. No big deal, but disconcerting the first time it happens.

Overall... a 3 out of 10 for this software. It has potential, and the vid slots are beautiful, but they need a wider variety of games.

Update: I found where the casino installed itself. C drive -- Documents and Settings folder(??) Sheesh... Note to Hype software people: How about including an option that lets the user choose drive and folder to install to. I've got 5 partitions on my drive and I never (if I have a choice) install casinos on C:

[kwblue]

Yeah - I noticed the same thing when I downloaded Doesn't make any sense, but I have begun noticing that a good number of softwares are beginning to put content in the 'Applications Data' section of a user's Documents and Settings folder lately.

I don't know why a casino would do that - doesn't make a whole lot of sense to me. But took me an extra couple of minutes of confusion before I found it.

Yes - we should have an option of WHERE to install the software. I also have several partitions and I DO NOT put any casino software (if I can help it) onto my OS partition.

[Zoozie]

I just noticed that Hype now has a casino representative on the forum.
Welcome to HypeTristan.

It is a bit rare we see new software providers on the gambling scene. But they are very much appriciated, since the natural competition between the software providers helps improve the software.

Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?

Zoozie

[jetset]

"Maybe you can enlighten us about the software? And I would personally like
to hear of you are publishing payout% for the slots and if that case, what are the payout%?"

I would like to second Zoozie's call for more information. It's a good idea for new software providers to be as open as possible when entering this market imo.

I've heard that Hype Gaming is financed by Australian investors and that the software is proprietary, having been developed in that country - is that true?

Who is on the top management team? I've heard an ex-Lasseters man called Olsen is involved, and I have also heard the name David Jenkins mentioned as the md. Perhaps you could clarify?

There is also that question raised earlier in the thread about the apparent absence of Hype from the Kahnawake list of licensees - perhaps it is listed under a different holding company name?

The website does not have an "About Us" section, but does certify: "Payout Percentages have been reviewed by independent auditors and can be viewed below." Can you say who carries out that authentication and how?

[silcnlayc]

I used Neteller....maybe that is why they haven't asked yet?

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

[Zodiac]

Ok, they finally asked but not in the way you would think. The only way I knew that they were requesting docs was by loggin back in and checking for messages IN THE CASINO. Never got an e-mail and when I asked, the customer support never said to send in any docs.


Sheesh! Ok, it is now 3 working days/5 days including weekend and still haven't heard or seen my withdrawal...Hello? Please use the e-mail on record for contacting me, not inside the casino software message box!

Hi silcnlayc,

at this moment they paid me at Neteller.

Look at your Neteller Account, whether you paid.

@kwblue

thank you very much at kwblue for the friendly offer to help in this affair

Good Luck

Zodiac