Watch out for Casino Extreme

[kidd546]

I have few posts here, but I post frequently on twoplustwo. A link to the thread I posted there: The 2+2 Forums: Casino Extreme screws me out of $3000 in winnings.

Basically, I did the initial bonus at Casino Extreme, recieved a cashout of $950, no problems.

Went on a -$1500 losing streak, then hit a huge $4k win. Requested my cashout, and then Extreme tells me that I am not allowed to play there due to legislation in Illinois. They refund the total of my deposits, putting me out $3k.

I did a PAB, and recieved an initial email, then nothing for a week. I finally emailed Extreme, they said they donated $3k to a charity in South Africa (I recieved no notice of this). I asked which charity this was and for proof of the donation 3 days ago, and have recieved no response.

[winbig]

nvm, blind today

[suzecat]

This was omitted from OP's explanation and, geez. it seems kinda relevant:

I am told I need to email the casino manager, and he tells me:

"Due to legislation in Illinois, gambling under the age of 21 is strictly prohibited. Therefor, your winnings will be removed from your account and your original deposit will be credited back to your NETeller account."

Player beware. If you get a big win it will be tough to get a cashout from extreme. Their incompetence in processing my first cashout led me to believe I was allowed to play at their site, and then I get a big win and they screw me over.

Seems to be a "been there, done that" re underage gamblers.

[winbig]

And people (more recently) wonder why Extreme is asking for ID more often.

[kidd546]

This was omitted from OP's explanation and, geez. it seems kinda relevant:

I am told I need to email the casino manager, and he tells me:

"Due to legislation in Illinois, gambling under the age of 21 is strictly prohibited. Therefor, your winnings will be removed from your account and your original deposit will be credited back to your NETeller account."

Player beware. If you get a big win it will be tough to get a cashout from extreme. Their incompetence in processing my first cashout led me to believe I was allowed to play at their site, and then I get a big win and they screw me over.

Seems to be a "been there, done that" re underage gamblers.

The legal age to gamble is 18 in the country where extreme is licensed.

My biggest beef is WHY they processed my first cashout. If they intend to keep their site 21+, why was I allowed to deposit, play, and withdrawl on my first deposit? I never provided incorrect information to them.

[winbig]

The legal age to gamble is 18 in the country where extreme is licensed.

Doesn't matter. You live in IL, and must abide by their laws.

My biggest beef is WHY they processed my first cashout. If they intend to keep their site 21+, why was I allowed to deposit, play, and withdrawl on my first deposit? I never provided incorrect information to them.

Everyone makes mistakes. At least you recieved the winnings from before

[winbig]

My biggest beef is WHY they processed my first cashout. If they intend to keep their site 21+, why was I allowed to deposit, play, and withdrawl on my first deposit? I never provided incorrect information to them.

I forgot to add, it IS legal in countries besides the USA to gamble at 18.

[GrandMaster]

I forgot to add, it IS legal in countries besides the USA to gamble at 18.

Not Iran or Saudi Arabia, just to name a couple.


It is worrying that casinos only make an issue 21 being the legal gambling in age in certain states when someone wants to cash out, while the casino already has all the relevant information available when the player registers. I would really like to see a post once that says "I am 19, I live in X, I deposited and played at casino Y, and after I lost all my money, the casino manager e-mailed me and explained that because the minimum age for gambling in my state is 21, I should not have been allowed to play, and refunded my deposit."

[kidd546]

It is worrying that casinos only make an issue 21 being the legal gambling in age in certain states when someone wants to cash out, while the casino already has all the relevant information available when the player registers.

This is my primary beef with the casino. They knew all my infoirmation from the start.

[jetset]

This cuts both ways imo, although the primary responsibility not to accept underage gamblers has to lie with the casino.

I believe that many young gamblers "take a chance" no matter what notices the casino has up, and that makes it even more incumbent on the casino to ensure that their guard is up against underage gamblers.

That should go beyond just putting a traffic sign on the landing page, and I find it hard to believe that the technology does not exist that enables casinos to kick out gamblers trying to register (who tell the truth about their ages) against the limits set by the casino.

That leads to a whole other argument about age verification, because there will also be youngsters who try to BS the system and need to be weeded out. If age verification is not possible at time of registration (and we all know the reasons why casinos are reluctant to impose this) then there should be some follow up routine, say on the first cash-out that calls for it.

Calling for ID on first cash-out even on small amounts is yet another player-sensitive area, but there should be some sort of routine that ensures that ages are verified within weeks rather than months of a player registering, because it is so important that underage gamblers are excluded.

Or.....the operator could just say "the hell with it" and take the lower business return of simply imposing a blanket 21 years old limit on everyone, which is what I understand the Grand Prive group has done after their Bella Vegas incident. Even then there will be cases where even that can generate criticism.

It's a problem area for sure and there are pros and cons on both sides of the argument. Operators don't actually want underage gamblers and the concomitant hassles.

Responsible operators don't want to use the underage justification for denying payouts....they would rather not have the underage gambler at all in my experience.