CrystalPalaceCasino.com (DolePlex Holdings)

[PokerPrincess]

Hi all,

Got an offer from this online casino.

Made some google searches and it looks like they have had problems before...

(DolePlex Holdings)

There was a link in google to a rogue listing on this website that is no longer online.

I just want to know if anyone has any info on this casino before i spend time and money there.

Thanks!

[Casinomeister]

You should be okay unless you take up an initial bonus at more than one of their properties. They'll confiscate your winnings if you do so.

They haven't had the best history as a bonus hunter friendly place

[paul02085]

WARNING WILL ROBINSON WARNING!!!! STAY AWAY!!!!

[Tester]

I am owed $5,200 by LuckyPyramid, DolePlex, member of CrystalPalace group.

AFTER I won, they blocked all my accounts in their group of casinos.
Then, they go on to cancel my winnings maliciously using a clause of the T&C that says that if one have a blocked account in their group his winnings are void.

But they blocked the accounts AFTER I won. Got it? Someone wins, then go and block all his a accounts and you have a free ride on his winnings.

[nikest]

if you loose, you are welcome for big bonuses in this group. if you win, you will be labelled bonus hunter and blocked in other casinos as well. but you should be glad to know that you will get your deposit back
so all casinos run by oliver curran do risk free business as he doesnt have to pay winners(most of the times). i am also a victim of this group. and montana didnt help me as well.

[vinylweatherman]

I have seen signs of improvement, but for every resolved issue I see posts for more issues where "bait & switch" has been seemingly used.
Although other casinos have a one bonus per group policy, this lot seem to condone misleading marketing that draws players to claim more than one initial bonus.
The other issue is the locked account clause, they use this term deceptively by locking an old account a player has not used for a while and not telling them. The other accounts are left unlocked and deposits taken and bonus granted without quibble, but when the player wins they soon discover that the other account is locked and deny the payout.
Because they do not notify players, it is impossible to determine whether an account was locked before or after a player won. If they are pulling stunts by locking another account after a win and then claiming the win is invalid the player has no way to prove otherwise.
While they do pay on many occasinos, why would players want to risk money here if they are having to continually watch for the proverbial knife in the back as soon as they start winning.
I have seen players not paid even when only ever having had one account, this was what happened to me, so although they refused to tell me which term I had violated, it was nothing to do with having a second account that had been locked.
The bonuses they offer are also too good to be true anyway, and we are often warned that something that is too good to be true probably is.

[Tester]

I my case they did not have any rule to support their decision.
They voided winnings because they blocked the other account months after the deposit and the play.

It is like suing your ex-wife because she "cheated" on you after your divorce.

I have seen signs of improvement, but for every resolved issue I see posts for more issues where "bait & switch" has been seemingly used.
Although other casinos have a one bonus per group policy, this lot seem to condone misleading marketing that draws players to claim more than one initial bonus.
The other issue is the locked account clause, they use this term deceptively by locking an old account a player has not used for a while and not telling them. The other accounts are left unlocked and deposits taken and bonus granted without quibble, but when the player wins they soon discover that the other account is locked and deny the payout.
Because they do not notify players, it is impossible to determine whether an account was locked before or after a player won. If they are pulling stunts by locking another account after a win and then claiming the win is invalid the player has no way to prove otherwise.
While they do pay on many occasinos, why would players want to risk money here if they are having to continually watch for the proverbial knife in the back as soon as they start winning.
I have seen players not paid even when only ever having had one account, this was what happened to me, so although they refused to tell me which term I had violated, it was nothing to do with having a second account that had been locked.
The bonuses they offer are also too good to be true anyway, and we are often warned that something that is too good to be true probably is.

[attila17]

Hi all,

Got an offer from this online casino.

Made some google searches and it looks like they have had problems before...

(DolePlex Holdings)

There was a link in google to a rogue listing on this website that is no longer online.

I just want to know if anyone has any info on this casino before i spend time and money there.

Thanks!

[Casinomeister]

Please check the dates when bumping up threads. This is about 14 months old which means the info is 14 months old.