INETBET

[me_and_ed]

I am trying to understand how this casino made the accredited list, I understand they are trustworthy and all BUT I always read stay away from any casino you can't call or that does not have live support (correct me if I am wrong but I could not find live support or a contact number) I had an issue last night and could not contact them other than email, I tried their call back service but no call, I waited over 4 hours for a response, sorry but when I want to play I dont want to have to wait 4 hours to get a simple issue resolved.It pissed me off so much I closed my account

[swampwitch]

That's strange. I've never had to wait more than an hour for a response.

In my opinion, I think you might be jumping the gun on closing your account. iNetBet is reliable, honest...and usually very prompt with a reply.

Have you tried sending Emily a pm through this forum?

[me_and_ed]

[quote=swampwitch]That's strange. I've never had to wait more than an hour for a response.

In my opinion, I think you might be jumping the gun on closing your account. iNetBet is reliable, honest...and usually very prompt with a reply.

Have you tried sending Emily a pm through this forum?[/QUOTE

I definitely waited 4 hours, regardless of the time involved if I am trusting a casino with my money I want to be able to have contact with C/S without delay. Trust and communication are my biggest deciding factors when playing online.

[silcnlayc]

This casino might be one of the best for many, but as me_and_ed states :

Trust and communication are my biggest deciding factors when playing online

I agree totally and that was one of the reasons I also removed thier software a few months ago and haven't been back since. I replaced them with one that has instant payouts and instant online chat. For I agree, why should I chase down someone and have to WAIT to plead my case when it is MY MONEY they hold hostage.

I choose to allow only certain few casinos now, to hold my money hostage and only for a few moments...for you gotta love that instant chat/ payouts at the best casinos, IMHO, and I choose to only play at them now (except for 32RED which has a very fast payout also)

[me_and_ed]

(except for 32RED which has a very fast payout also)

I just had a payout from 32RED, SWIFT (bank wire) 4 days in my account, I call that excellent service considering 3 of those days the money floats around in nebulous land.

[swampwitch]

There are loads of really crappy casinos out there with instant chat. Just putting that out there.

You're both entitled to your opinion, of course. You should play where you're most comfortable. I am VERY comfortable with iNetBet. I trust them, I get excellent service, and my payouts are less than 24 hours.

I'm just sorry you didn't get the response you wanted in the time you wanted.

[me_and_ed]

[quote]I'm just sorry you didn't get the response you wanted in the time you wanted.[/QUOTE


You need not apaologize for a casino's decision, I am not attacking them and
I agree that there are a lot of crappy live C/S casino's out there but there are also lot's of great ones, the question is not that INET doesn't pay and they can't be trusted the question is why don't they have live C/S, I believe to be a great one you should have the whole package. I am sure when you have a casino issue and you have to wait hours to get it resolved you to will have a change of heart.

[silcnlayc]

You need not apaologize for a casino's decision, I am not attacking them and

I am not attacking them either or saying they are not a good casino.

I just didn't have a pleasant experience with INETBET and chose not to allow them another chance to repeat it. I found another casino after a few test drives that made me a lot happier and was similar and chose to replace INETBET with them and I have NEVER had an unpleasant experience with them such as I did with INETBET as of this date.

I believe to be a great one you should have the whole package.

And for me, Casino eXtreme offers this.

I am sure when you have a casino issue and you have to wait hours to get it resolved you to will have a change of heart.

I believe this to be also true. It only takes once for me. There are way too many good casinos that would be happy to earn my business and keep it unlike a few that disregard players, forgetting that it is still OUR MONEY until we choose who to play with.

[emily_hanson]

me_and_ed

I am very sorry your experience was not up to your expectations.

This is certainly not what we strive to offer.

I do agree in a perfect world we would rather answer every email within 5 minutes, at most times we are able to do this, however as with all operations we do have periods when we are busier than normal and these response times can become extended.

I have looked into your comments and have found we received 3 mails, the first was received at 02.23 AM, the second at 02.34 AM, both of which asking the same question.

We then received a final one stating you wanted your account closed at 03.30 AM.

I also cannot find any call back requests for that time from you.

Unfortunately your request to remove a coupon playthrough was one that required our support staff receiving the OK from management, so it was not quite as simple as you mentioned. Which may have attributed to some of the delay you experienced.

On the issue of live support, we offered both telephone and live chat a few years back, however both proved to cause more problems than they solved, so we increased and improved our internal support staff and did away with them both.

As I mentioned I am not making excuses for the delays you experienced, as I agree with your sentiment that an immediate response is the optimum.

I have PM ed you a personal message as well.

Best regards
Emily Hanson

[vinylweatherman]

I am not sure that only having E-mail is wise. I have found that increasingly aggressive SPAM filtering is cutting out the ability of many casinos to receive customer E-mails. Worse, the sender gets NO feedback of this in most cases. I have often had no response to E-mails, and have resorted to phoning (which I do only when necessary, or when the issue might be complex). I have often been told that all my E-mails are "stuck" on the server and never reached support.
If this happens with Inetbet, how are customers able to raise the alarm, other than sending a PM to Emily? (open only to those who know about Casinomeister reps).
If the SPAM filters are removed, this then leaves CS vulnerable to a denial of service attack via SPAM.
Although in the above case the player waited 4 hours, it seems that all the E-mails were "stuck" and piled in quickly in a short space of time. There was also no record of the call-back request, could there be technical issues that prevent a call-back from being received at the CS, but with the software indicating a successful registration of the request.

In general terms, players need a way to be assured that their E-mails will NOT ever be filtered by SPAM filters while they are an active customer and use the E-mail address registered with the casino. Many casinos seem unable to grasp that a SPAM filter without the ability to whitelist their own players E-mail addresses is going to cause them problems from aggrieved players who believe they are being ignored. There are too many dodgy outfits who use ignoring E-mails as a means to rip off players.

I am NOT singling out Inetbet, many casinos that prefer to use E-mail support seem to have increasing problems with incorrectly filtering out genuine support requests. The worst offender for me was Jackpot Factory, many times I have had E-mails not get through, and some were found to be "stuck on the server", even after more than 24 hours had passed!

Emily, does Inetbet send a automatic reply to indicate a customers E-mails have actually made it through the filters, and been queued for support. Secondly, is it really necessary to get managers to approve the REMOVAL of a bonus, as this is what seems to have been the issue?