INETBET

[GrandMaster]

I have mentioned the idea of whitelisting customers' e-mail addresses a few times before. Gala International was one casino where my e-mails were always bounced back as spam. Trident Lounge asked me once to fill in and send back some form, and their spam filters rejected their own form as spam.

[silcnlayc]

automatic reply to indicate a customers E-mails have actually made it through the filters

This is only one of the test drives I do before making a casino my home....if I hit reply and it goes through and I receive a confirmation within minutes, then I know for a fact that I am in queue to be responded to which is a very nice thing to know.

The second is receiving and e-mail again within minutes of a deposit confirming I made one which I find excellent just in case my neteller account gets hijacked again and this would make me very aware of the transactions going on.

Definitely some good ideas for all GOOD casinos.

[emily_hanson]

Hello to all,

vinylweatherman
Emily, does Inetbet send a automatic reply to indicate a customers E-mails have actually made it through the filters, and been queued for support. Secondly, is it really necessary to get managers to approve the REMOVAL of a bonus, as this is what seems to have been the issue?

To answer your questions, no we do not at present have that facility.

The removal was not of a bonus it was the coupons wagering that had not cleared.

I have copied below the time delay I alluded to in my first post:
I have looked into your comments and have found we received 3 mails, the first was received at 02.23 AM, the second at 02.34 AM, both of which asking the same question.

We then received a final one stating you wanted your account closed at 03.30 AM.

We strive to answer every mail as speedily as is possible, however as I mentioned there are times when a delay is inevitable, whilst we are continually attempting to improve our Customer Service, I do not think that the above delays are representative of bad service or indeed a service that does not match or excel most others available.

That said we will continue to improve and ensure that these delays if and when they occur are kept to the barest minimum.

For the record, at this time, we are looking at a new system along the lines that vinylweatherman has suggested.

Best regards and have a great weekend.
Emily Hanson

[frufrugirl]

Emily, I deposited at iNetBet based on some members comments earlier that said u had fast payouts. I took advantage of the great bonus coupons offered to members, played out the first free one, then used the deposit 10 and get 20. Much to my delight I made it thru requirements and up to $200. I had a question about the fax id form, emailed and received a reply from csr Alan, (really nice too) said I wouldnt need one, just click on click2pay when ever I was ready and I would get money. Thus, my question wasnt answered because of his info. Yeah! I sat on it overnight and tried to withdraw the next day. No go. Need Id form. Emailed, got a reply they didnt know what the problem was, just click click2pay! No go-denied because I need fax form. Thats fine with me but now i need to email again to get my original question answered. (Im DSL svc so phone back not an option, I use this for my business)emailed once no reply so I figured out how to send id via email and hoped i did it right..sent that with a backup to me just to make sure it was readable, emailed a couple of hours later asking if received, no answer, next day, this am no email again. So, I rerequested...now its pending. Now its been Pending all day. Whats up? how come this is taking so long? Teeteegirl at Inetbet

[lucky21]

Hi All
I agree casino's should be improving customer relations not withdrawing services like live chat and phone numbers, in my mind that makes them less transparent, i would like to see address and phone numbers including parent companies of all online casino's. They should be transparent to all aspects of there business but as yet their lack of regulation means they can still make it up as they go along, its a very grotty industry, not far from throwing my support behind the ban casinos acts because casino's continually prove they cannot behave.
Also me and ed, oasis is a good casino to avoid.
Lucky

[unicorn40]

I get great service, and my payouts are less than 24 hours too at iNetBet.....I've always had my emails answered really quick too.....less than an hr...usually within 1/2 hr.....I've never actually had to use live chat or phone a casino yet....I guess i'm lucky that way so far......

[frufrugirl]

Just got home , checked my email and lo and behold, my withdrawl was processed. thks Emily if that ws you, also thankyou James at iNetBet for your courteous email. It is appreciated.