32Vegas casino - makes me wanna go hmmmm

[gambling god]

Now i don't find myself complaining all too often. But my senses tell me this ones rotten.

Today i noticed that 32red casino had a 320 % bonus on a first deposit. I took advantage of it and recieved my bonus with no problem at all. I of course lost ( lol ) and recieved an email about a second deposit bonus. ( 80% ) and I again took adantage of this offer. My deposit was more then $500.

Now I got this up to about $1300 and I felt i had met the wager requirements but wanted to be sure. I called support ( IM in Canada ) and their number listed on their front page was out of service. I then contacted online support and asked if I had met the wager requirements. They looked at my account and then came back online and said they could not check to see if I met the requirments because their system was down. An obvious stall.

I then asked if I could call later via phone and get my answer. They said sure. I asked for the toll free Canadian Number and they replied they did not have a toll free Canadian number and gave me some crazy long distance number. I asked why they have a Canadian toll free number listed on the website if it doesnt work. They never did reply and i was just waiting.

I called later and they still could not tell me. Funny they cant tell me when I have $1300 waiting to withdraw.

Now, I email them to ask if I can withdraw, no reply to that yet, but sure enough they add a $10 bonus to my account for no good reason. I know as an experienced gambler why they did it, to increase my playthrough requirement so i dont withdraw my $1300. I told them to take it off my account.

I then again asked for an answer to my withdraw question. They said call back in 15 minutes. and thats where it stands right now.

Does anybody agree these guys are a little creepy?

Tty all

gg

[derelict]

Perhaps you meant to say 32vegas? They have a 320% bonus, but I'm not aware of 32red having one.

[gambling god]

Yes, Im sorry. 32red is a great casino, I meant

32 VEGAS

ty for pointing it out

[moonchica]

Originally Posted by derelict

Perhaps you meant to say 32vegas? They have a 320% bonus, but I'm not aware of 32red having one.

I brought this up to Ed a couple of weeks ago. The prominent use of the color red, and the font used in the logo are very misleading. There are more subtleties an advertising professional would catch, and as that’s what I do, I related them in some detail to bring them to Ed’s attention.

I was concerned they would piggy-back on 32Red's excellent reputation, and the worse-case is they tarnish that reputation with confusion.

That is exactly what has happened here, as it is 32 Red getting the headline, and not them about their deceptive tactics.

I hope Ed lets the lawyers loose on these guys! Abominable behavior!

[gambling god]

THIS IS THE FIRST EMAIL I GOT BACK AND THEY STATED I NEEDED TO PLAYTHROUGH $1413.52 BEFORE CASHING OUT. SCROLL TO THE BOTTOM FOR THE CRAP THEY PULLED.

Dear Chris,

Thank you for contacting 32 Vegas, this is Terry from the support team.

We are in receipt of your most recent email, and after reviewing your casino account it shows that you need to wager $1413.52 more in the allowed games for the bonus you received.

Please note that the following games do not count towards your wagering requirements : Asian Baccarat Live, Baccarat, Baccarat Live, BlackJack Multihand 3, BlackJack Multihand 5, BlackJack Multiplayer, BlackJack, Half Double Blackjack, Half Double Multihand 3 Blackjack, Half Double Multihand 5 Blackjack, Half Double Multiplayer Blackjack, Black Jack Live, Blackjack Switch, BlackJack Surrender Multihand 3, BlackJack Surrender Multihand 5, BlackJack Surrender Multiplayer, Black Jack Surrender, Blackjack UK Multihand 3, Blackjack UK Multihand 5, Blackjack UK Multiplayer, Blackjack UK, Craps bet abandon, Craps, BlackJack Peekrule 6Deck, BlackJack Peekrule 6Deck Multihand 3, BlackJack Peekrule 6Deck Multihand 5, BlackJack Peekrule 6Deck Multiplayer, Progressive Blackjack, Progressive Blackjack Multihand 5, Progressive Blackjack Multiplayer, Pontoon Multihand 3, Pontoon Multihand 5, Pontoon Multiplayer, Pontoon, Roulette, Double Zero Roulette, Double Zero Roulette Live, Roulette Live, Roulette Pro, Sic Bo, Sic Bo Live

Good Luck Chris!!!

Have a wonderful day!!!


Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Terry-Anne
32 Vegas

E-mail: support@32vegas.com
Toll Free: 1-866-847-4344
International: 1-268-481-2310
Toll Free Fax: 1-866-463-9284
Fax: 1-268-481-2252

NEXT EMAIL THEY SENT

Dear Chris,

Good day to you and thank you for contacting 32 Vegas.

This is Delma from the support team, in regards to your most recent query, please note that you still need to wager $1533.52 more in allowed games in order that you cash out.

Chris, please be advised that Asian Baccarat Live, Baccarat, Baccarat Live, BlackJack Multihand 3, BlackJack Multihand 5, BlackJack Multiplayer, BlackJack, Half Double Blackjack, Half Double Multihand 3 Blackjack, Half Double Multihand 5 Blackjack, Half Double Multiplayer Blackjack, Black Jack Live, Blackjack Switch, BlackJack Surrender Multihand 3, BlackJack Surrender Multihand 5, BlackJack Surrender Multiplayer, Black Jack Surrender, Blackjack UK Multihand 3, Blackjack UK Multihand 5, Blackjack UK Multiplayer, Blackjack UK, Craps bet abandon, Craps, BlackJack Peekrule 6Deck, BlackJack Peekrule 6Deck Multihand 3, BlackJack Peekrule 6Deck Multihand 5, BlackJack Peekrule 6Deck Multiplayer, Progressive Blackjack, Progressive Blackjack Multihand 5, Progressive Blackjack Multiplayer, Pontoon Multihand 3, Pontoon Multihand 5, Pontoon Multiplayer, Pontoon, Roulette, Double Zero Roulette, Double Zero Roulette Live, Roulette Live, Roulette Pro, Sic Bo, Sic Bo Live are all restricted games.

We would like to thank you for your kind cooperation, and understanding in handling this matter. We look forward to seeing you around the tables again soon.

Have a pleasant day Chris.

Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Delma
32 Vegas

E-mail: support@32vegas.com
Toll Free: 1-866-847-4344
International: 1-268-481-2310
Toll Free Fax: 1-866-463-9284
Fax: 1-268-481-2252

NOW WE HAVE A PROBLEM !

[Webzcas]

Originally Posted by gambling god

Yes, Im sorry. 32red is a great casino, I meant

32 VEGAS

ty for pointing it out

Um you may want to edit the thread title in your initial post to state 32Vegas and not 32Red.

I hope Ed lets the lawyers loose on these guys! Abominable behavior!

I agree. In fact I think 32Vegas may make my own rogue section as a result of trying to ride on the back of 32Red's good name.

[gambling god]

I tried to edit the title, but was unable to. Sorry.

[Pinababy69]

Originally Posted by gambling god

I tried to edit the title, but was unable to. Sorry.

Hopefully Spear or Simmo will be along soon and look after it. I agree with the other posters about the name of this casino, I'm not impressed, and it does make you wonder if they deliberately chose a name that could mistakenly be associated with a top notch casino. About a month ago, I received an email from some forum (can't remember where) saying they were offering a $15 n/d bonus with 32Red. I go to look, thinking "this can't be", lol. Sure enough, it's this 32Vegas. I emailed the forum admin, who did change it right away. Probably won't be the last time we see the same error.

[Trezz]

Originally Posted by Webzcas

In fact I think 32Vegas may make my own rogue section as a result of trying to ride on the back of 32Red's good name.

Like we all need 'another' dodgy Playtech casino.

[derelict]

If I were you I'd be cool for now and try to work it out in private. Be calm and polite and keep records of the terms of any offer you receive, and the dates and content of your communications with them.

Originally Posted by gambling god

Please note that the following games do not count towards your wagering requirements...

I thought it was worthy of note in reference to the "other thread" that even a group as shady as cpays does not have confiscation terms.

EDIT: Not for excluded games I mean.